Personal Advice to Self: The Ultimate Cheat Sheet for You

I’m almost 70 years old. I wish I could travel back in time. If I could, I would sit down with myself at 18 years old and give this personal advice to self.
personal advice to self
Personal advice to self.
I can’t time travel, so I’ll just write this article instead.
Here are the top 10 personal advice to self-lessons I would pass on:

 

The most important currency in life is time 

 I had a family friend who spent much of his life saving up money to eventually live the life he always wanted.  After decades of saving, he was involved in a tragic accident.  He never had the chance to live the life he always dreamed of.
Money is important, but time is even more important.
Utilize money to help you find more time.
Time with your family.
Time with your friends.
Time with your spouse.
Time with kids.
Time with people you want to help.
There are 525,600 minutes in a year. How do you spend your time?

Health is a top priority

If you can’t take care of yourself, you won’t be able to take care of anyone else. Treat your body as your #1 priority.
How do you do this?
Be conscious of how your body feels – I love cupcakes. I love chicken nuggets. I love burgers. When I was a kid, I used to eat tons of this stuff and would feel just fine. Seriously, I used to eat 36 chicken nuggets in one sitting! Nowadays, if I eat any of these, my body feels off.
If I eat a fruit and vegetable smoothie though, I feel lighter, energetic and healthier.  Your body sends you signals all the time when you eat. Pay attention to them. And nourish your body. You probably won’t be perfect. I’m not. I still eat a burger from time to time.
But if you try to keep your body healthy more often than not, you’ll be in much better shape long term.
Make time to exercise by establishing a routine – We are creatures of habit. Create good habits when it comes to working out. One way I was able to consistently workout is to have it on my schedule for 5:30 PM every day after work. I also gave up my car in the city (I live in San Francisco), so the only way for me to get home is by running or walking.
 

Take risks

There is a risk to not taking a risk.  It’s complacency.  It’s stagnancy. When I was young, I was really afraid of taking risks. I was afraid to join startups, even after being in the technology field for thirty years.
Finally, I saw a friend of mine join a really hot startup, and he convinced me to make the jump. When I started one just six years ago, it was one of the best decisions of my life. I went into a role with a steep learning curve, learned how to build up a business unit from scratch, and traveled to over ten cities in a year. I met some of the most amazing people at work – some of which will be friends for life.
Another quick example: I know nothing about building websites. And yet, two months ago, I built one from scratch with a friend, and now my blog has 500 subscribers. 
Embrace risk and have a bias towards action. Action drives results.
The reality is that you usually can’t be 100% certain about anything until you experience it.  So dip your toes into the water.
Speaking of risks…
take smart risks
Take smart risks.

Take smart risks

Maybe you shouldn’t dip that toe in the water. Not all risks are worth taking. Thinking about the expected value, you can get by taking that risk and make sure it’s a smart bet. Don’t be foolish and take a risk that doesn’t have the appropriate upside. Do as much due diligence as you can in advance.

It’s okay to put the phone down

Today, I was waiting for onboard my flight from Boston to San Francisco. I was looking at my phone, and after getting mental fatigue from staring at a screen for an obscene amount of time (1.5 hours with only small breaks in between), I decided to look at everyone around me.
Guess what I saw? A ton of people with their heads down…looking at their phones. Sometimes getting a ton of information on demand isn’t always a good thing.
The next time you have dinner with friends, put your phone down. You’ll probably have a great conversation and a lot of laughs.
The next time your father tells you about his day, really listen to what he’s saying.
The next time you’re traveling in a foreign country, take in an amazing culture and immerse yourself. Learn the language. Try the different foods. And put down the phone. Unless you’re taking an Instagram photo.  #BecauseSomeFoodsAreInstagramWorthy

Less is more

When it comes to stuff, you don’t need a lot of it. Somewhere along the way, we were told that accumulating material goods resulted in happiness. While money will be important for necessities like food and shelter, using it to accumulate a ton of stuff doesn’t typically equate to happiness.
Stuff has administrative debt.
Have a lot of clothes?  The debt is a bigger closet.
Have a fancy luxury car? The debt is a high insurance premium, costly maintenance packages, and a huge headache if you ever get into an accident.
Clean out the clutter and donate it.  I do this at least once a year. Ask yourself – “Do I need this?”
Simple is good.

Personal advice to self … more is better

Wait, didn’t I say “less is good?” Well, there’s an exception to that rule. More is better – At least when it comes to experiences. Traveling the world can expand your horizons. You can learn new cultures and redefine the way you see the world. Who knows, you might even meet the love of your life while traveling.
Money used for experiences can be life changing.
Speaking of currency…

Not every fire is a real fire

Nelson, you need to start working on this (insert perceived work catastrophe here) right now!  Fix it!
I call those work fires. I used to hear about work fires early on in my career a lot.  And I would pull my hair out in the process. Yes, sometimes these work catastrophes had to be fixed immediately. But not all of them. Sometimes, people would forget about it after a week. Even if it wasn’t fixed.
So take a deep breath, realize it’s not (usually) the end of the world and size up the situation. And then fix it. But don’t let it get to you. Own it.

Go 3 “Why’s” deep

less is more
Less is more.
It’s easy to get caught up in the tactical parts of life and work all the time. When I was building an iPhone app with my two co-founders, we had an idea for a dating app. At one point, we ended up rolling out a few different features for the app.
One change was to gate the app after three swipes and to ask people to share the app on their social networks before they could swipe more. “Brilliant!” we exclaimed. “We’ll get so many more users on this app.” Or so we thought. The new feature didn’t make an impact at all.
When we huddled during our next meeting, one of the co-founders, Steve, challenged me on the app. Looking back now, asking the 3 Why’s would have helped us tremendously. Here’s an example below:
Why are you building this app?
“There’s a huge business opportunity since there’s a gap in this niche dating space.”
Why do your users want to use this app?
“Because they want to fall in love.”
Why are you goals different from your users?
There was a long silence on the phone.
My mind was blown. I realized this whole time that the right way to build a product is to have an extreme passion and obsession around driving an amazing customer experience. My core why should have been “help people fall in love,” rather than “it’s a great business opportunity.” I had been thinking about it wrong the entire time and the 3 Why’s exercise helped me see that.
So what did we do?  We went back to the drawing board.

Last, but not least, be yourself

You’re weird. You’re unique. You’re different. And that’s awesome. Be the great person you were meant to be.
When I was young, I used to smile during conversations all the time, even when I wasn’t feeling happy. I thought “Gosh, this will make people more comfortable talking to me because I look happy all the time.”
One day, one of my best friends pulled me aside and gave me some sage advice (I’m paraphrasing): “Hey bud, you know, sometimes when I think something isn’t funny, I don’t laugh for the sake of laughing. If I don’t find something interesting or I’m not happy at the moment, I won’t smile either. I want to show people exactly what I feel.
That was a game changing moment for me. Ever since then, I’ve always tried to do exactly that. I want people’s experiences with me to be 100% genuine and transparent. After all, isn’t that the best way to deeply connect with someone? Be authentic. Be yourself.
Be all the awesomeness you were meant to be.
 

The bottom line

 

These are things that we already know, of course. They are not rocket science and shouldn’t be.
This list of little things simply reminds us of what we have forgotten. Then it is up to us to put these lessons (or reminders) into daily use through persistence and practice.
Remember … your experience and learning trumps all!
Need some help in capturing more improvements for your staff’s leadership, teamwork and collaboration? Creative ideas in running or facilitating a team or leadership workshop?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Do you have a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
 
More reading on learning from Digital Spark Marketing’s Library:
The Nine Most Valuable Secrets of Writing Effective Copy
How Good Is your Learning from Failure?
10 Extraordinary Ways for Learning to Learn
Continuous Learning Holds the Keys to Your Future Success
 
 Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

 

 

 

Good Presentation Skills: 10 Mistakes You Don’t Want to Make

Are you frequently required to give presentations as part of your work? I was, and I gave many and sat through way more. So to say that I have seen and made a full range of ways to waste good presentation skills is an understatement. I’m sure you have seen a few yourselves.

good presentation skills
       Wasting good presentation skills.

Check out our thoughts on customer focus.

 

Now, a positive example for audience engagement:

 

There are several psychological principles you can implement into your presentation that will drive engagement. They also elicit significant responses from your audience.

 

This is important because it helps you get the most from your efforts. Also, it ensures the content you give doesn’t fall on deaf ears.

presentation killers
Presentation killers.

 

Telling a story.  That’s all you have to do to capture and engage the audience.

 

Keeping control is another matter. It will depend on the strength of your story and the skill and generosity with which you tell it.

 

Tell the story well, but don’t perform it. Say it with great care, great involvement, high vulnerability, and great sensuality.

 

The story shouldn’t be like a spotlight shining on you. It should be like a gift you’re giving the listeners.

 

Giving gifts is how you take over the room, and the best gifts are stories.

 

The reason stories are so appealing is that you can transport customers inside the story. That gives your message more meaning.

 

Now back to the main topic. It is always a good idea to review the state of presentation mistakes. They are a reminder of where your attention needs to be in actions to fix them.

 

Here is my list of prioritized presentation killers and what you should do to fix them:

 

Presentation killers … too much information

The biggest killer of all time? Providing way too much information. Hands down the biggest in my experience. That is the case whether it be way too much detail on each slide, too many slides, or both.

 

Actions to take

Cut, cut, cut the fat away from the meat. You can always cut more to get the core message faster. One point (NOT bullets) per slide … one thing to focus on. Let the audience digest and then move to next slide.

 

 

giving effective presentations
Giving effective presentations.

Ways to waste good presentation skills …. not being visual

No visuals make the audience use only one type of processing. This is usually very dull. Break up the processing into multiple forms to better engage.

 

Actions to take

A picture is worth a thousand words. It makes it much easier to remember and talk about. This is particularly the case if the picture makes the audience think to grab the message.

 

 

Focused on decoration

Decoration or design? They are like night and day in their differences. The decoration is just the icing with no cake.

 

Actions to take

Pick a simple design style and stick with it. Avoid the decorating fluff at all costs. Avoid adding complexity no matter what. Find a unique way to draw attention to key messages. An example is using color. It will certainly help in the learning.

 

 

Delivery lacks passion

not being visual
Not being visual.

Nothing is worse than a monotone and humdrum voice. That makes the speaker seem like someone just going through the motions.

 

Actions to take

Find spots for particular emphasis and emotions. Break up your presentation with pauses, inflections, and questions to the audience. It will enhance how the audience recognizes your passion.

 

 

Lacking consistency

Want to create a look of haphazard? If so, use lots of different styles, fonts, colors and the like. Like Jacob’s coat of multicolor.

 

Actions to take

Pick a style you want before you start. This includes 2-3 colors, illustration design formats, and fonts. This will give the presentation a cohesive theme without sacrificing uniqueness and creativity. These can be added elsewhere.

 

 

No connection with audience

You know there are people watching you. But you don’t see them. You are not connected, are you?

 

Actions to take

Pick out one person at a time to talk to as in a one to one conversation. Rotate that person every minute or two. Establish rapport as you go. Be real.

 

 

Not going for the heart

Are you talking to just the head all the time? Where are you introducing emotion?

 

Actions to take

Don’t just share ideas and facts; make meaning by challenging hearts. Pick on emotions by using emotional topics and stories.

 

 

Using bullet points

This is beginning of your death by PowerPoint design, isn’t it? A good thing to leave at home. Certainly encourages the overuse of detail, don’t they?

 

Actions to take

Find any way possible to avoid the look of the traditional PowerPoint design. Be different.

 

 

Hiding, frozen behind podium

Standing behind the podium shows a lack of personality. It illustrates that you really would rather not be there. Not a good thing.

 

Actions to take

Good presenters are genuinely moved, quite literally. Walk around as you talk to reach out and touch.

 

 

Lacking call to action

You just end the talk as if you forgot your objective. It always leaves everyone hanging and confused.

 

Actions to take

End on a challenge to your audience that fits with your theme. Give them something to remember. It always gives them something to talk about after you are gone.

 

 

Takeaway

One of my favorite experts in this field is Nancy Duarte. I like to keep in mind her golden rule anytime I am working on a presentation:

 

Never deliver a presentation you wouldn’t want to sit through yourself.

 

Are you devoting enough energy to improving presentation skills for yourself and your team?

 

EMPLOY CUSTOMER EXPERIENCE
Employ customer experience, yes?

 

Need some help in building better customer trust from your customer engagement? Creative ideas to help grow your customer relationships?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job and pay for results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your continuous learning for yourself and your team?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
  
More reading on customer engagement from our library:
Whole Foods Customer Engagement Using Social Media
Is Employee Engagement the Backbone of the Publix Culture?
13 Employee Engagement Lessons From Best Employee Brands
Positive Attitude Is Everything for Customer Engagement
 
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

Learning Objectives: Skills Everyone Should Refresh Regularly

To increase your learning objectives, what skill would you choose? I would choose to increase learning by refreshing everyday skills. You still have plenty to learn before you’re a fully a developed person.
learning objectives
Learning objectives.
Check out our thoughts on team leverage.
Here are the life skills everyone should continue to relearn and master.

 

Listen to criticism

No one likes to be told they’re wrong or even that they could be doing something more effectively. It’s easy to resent the person critiquing you or completely ignore them.
Nonetheless, to succeed in life, you should always accept criticism and always respond positively to it and never think ill of people who point out your mistakes.

 

Patience    

Patience is real courage that tests your commitment to a cause. The path to great things is always tough, but the best leaders understand when to abandon the cause and when to stay the course. If your vision is bold enough, there will be hundreds of reasons why it ‘can’t be done’ and plenty of doubters.
A lot of things have to come together—external markets, competition, financing, consumer demand and always a little luck—to pull off something big.

 

Honesty

When you’re late to an appointment, it’s tempting to pin the blame on gridlock or train delays.
Instead,  just apologize. You don’t have to give details. ‘I planned poorly’ is a hundred times better than risking your integrity by insanely blaming traffic.

 

continuous control with deep reinforcement learning
Continuous control with deep reinforcement                                              learning.

Focus

It’s been said that leadership is making important but unpopular decisions. That’s certainly a partial truth, but I think it underscores the importance of interest. To be a good leader, you cannot major in minor things, and you must be less distracted than your competition.

 

Keep your promises

Maybe you told a friend you’d show up to his birthday party, or maybe you agreed to finish an extra assignment for your boss. Whatever the situation, you should make good on your word.
Break your promises, and people lose trust and faith in you, which, over time, is very hard to mend.
Challenge yourself to think before you speak in a meeting.

 

Learning objectives … insightfulness

It takes great insight to be able to separate that which is imperative from all the incoming fire. It’s like wisdom—it can be improved with time if you’re paying attention. It’s inherent in great leader’s character.

 

Communicate effectively

No matter your career field, you can always improve the way you speak and write.
Think about ways to challenge yourself and tweak how you write an email or behave in a meeting.
As an example, during your next team meeting, resist talking about your idea or opinion right off the bat. Instead, count to five, and if you still feel like you have something relevant to contribute, speak up. On the flip side, if you’re shy, challenge yourself to say what you’re thinking, instead of remaining silent.

 

Always finds a way

Anyone that says, “It’s impossible. We can’t,” isn’t fit to lead. A real leader knows that there is always a way. It might not be the way anyone had originally planned for, but it’s a way nonetheless. Great leaders find the roads less traveled, and do whatever needs to be done to get the collective over the obstacle ahead.

 

Resiliency

The rest of your life is bound to include setbacks, sadness, and frustration (in addition to joy and excitement!). You should use your skills to figure out how to recover from mishaps.
This is a great time to experiment, fail, and bounce back. Learn how to ride out failure and persevere.

 

Importance of learning objectives … show passion

You must love what you do. To be truly successful at something, you must obsess over it and let it consume you. No matter how successful your business might become, you are never satisfied and always push to do something bigger, better and greater.Lead by example not because you feel like it’s what you should do, but because it is your way of life.

 

Live within your means

I advise clients to think carefully about all their expenditures:
Luxuries are a wonderful thing only if you can truly afford them. Don’t be a slave to funding a lifestyle that will not last. Learn to live modestly and save up, and then you will have earned the right to purchase yourself some treats, in moderation.

 

Confidence

Learning objectives examples
Learning objectives examples.
A leader instills confidence and ‘followership’ by having a clear vision, showing empathy and being an energetic coach. It helps to combine kindness and generosity with swagger and assertiveness, definitely tough but achievable.The two work well together in gaining respect.

 

Learn from experiences

Studying shouldn’t be limited to your time in school. It can be anywhere, anytime, and with anyone. Keep your mind wide open.
You should always be seeking out new ways to expand your mind.

 

Open-minded

One of the biggest myths is that good business leaders are great visionaries with dogged determination to stick to their goals no matter what. It’s nonsense. The truth is, leaders need to keep an open mind while being flexible and adjust when necessary.

 

Continuous learning actions … change agent

We often have a hard time imagining how much we’ll change in the future.
So it makes sense that it’s near impossible to plan where you’ll be a few years from now. But don’t fear change.
Expect to be surprised (hopefully pleasantly) by the way your life unfolds.

 

Optimistic

To achieve greatness, you must create a culture of optimism. There will be many ups and downs, but the prevalence of positivity will keep the business going. You have to believe in making the impossible possible.

 

Decision making

The bridge that leads from analysis to action is effective decision-making — knowing what to do based on the information available.
While not being critical can be dangerous, so too can over-analyzing, or waiting for more information before making a decision.
If you’re more of an over-analyzer, consider trying an adapted version of the “gun test,” which Stanford engineering professor Bernard Roth wrote about in his book “The Achievement Habit.”
Pretend someone’s holding a gun up to your head and giving you 15 seconds to make a decision. You’ll be able to choose something — and it will release a lot of pressure.

 

Learning objectives … negotiate

Author and podcaster James Altucher discuss the importance of developing negotiation skills. He refers specifically to the tips he learned from former FBI hostage negotiator Chris Voss.
Those tips include getting people to say “no” when you want them to say “yes ultimately.” For example, when you’re negotiating the terms of a job and not getting your way, you can ask the hiring manager, “Do you want me to fail?” The answer is, obviously, no — and from there, you can start pushing for what you need.

 

Listening

‘By training yourself to be a better and ACTIVE LISTENER, you will be able to communicate more effectively and develop better relationships in life.
As Dave Kerpen, CEO of Likeable Local, previously told Business Insider, listening is the most important — and most underrated skill — in business and life.
If you want to develop your active listening skills, try “mindful conversation.” Two people pair up, and one person speaks for a set period while the other is completely silent. Then, the second person reflects on what the first person said until the first person feels satisfied. Finally, the two people switch roles.
The goal of the mindful conversation is to have less superficial interactions, to instead have interactions that leave you feeling like you and your conversation partner understood each other.

 

custom_websites

 

Need some help in capturing more improvements for your staff’s leadership, teamwork, and collaboration? Creative ideas in running or facilitating a team or leadership workshop?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Do you have a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
  
More reading on mentoring from Digital Spark Marketing’s Library:
Remarkable Lessons in Motivation Steve Jobs Taught Me
How to Create Honest Employee Trust and Empowerment
The Story and Zen of Getting Things Done
10 Positive Thinking Ideas from Peers and Mentors
 
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

 

 

Fake Person: 10 Horrific Traits That Create This Leader Personality

Genuine bosses? I have had my share. In fact, in over 40 years of leadership experience, I’ve had way more genuine bosses than ones with leaders non genuine personality. And lots of experience studying leadership traits scattered all over the map. I am always trying to spot leaders who have a fake person personality.

fake person
Leaders non genuine personality.

Leadership is learned behavior that becomes unconscious and automatic over time.

Check out our thoughts on team leverage.

It’s important to realize that just because someone holds a position of leadership, doesn’t necessarily mean they should. Put another way; not all leaders are created equal. The problem many organizations are suffering from is a recognition problem – they can’t seem to recognize good leaders from bad ones.

Here is a short video on the leadership lessons from first follower.

In today’s article, I’ll address how to identify bad leaders by pointing out leaders non genuine personality traits that represent bad leadership.

Whether you’re building a business, a network, or friendships, you always want to look for people who are not genuine. After all, nobody wants to work or hang out with a phony. On the flipside, that goes for you, as well. Bet you never considered that.

Genuine.

It is one of the words used when I ask people to describe a highly effective leader.

When you ask them to define what the means, they often struggle.

In case you’re wondering, genuine means actual, real, sincere, honest. Genuine people are more or less the same on the inside as their behavior is on the outside. Unfortunately, it’s a tough quality to discern. The problem is that all human interactions are relative. They’re all a function of how we perceive each other through our subjective lenses.

Being genuine is also a rare quality. In a world full of phony fads, media hype, virtual personas, positive thinkers, and personal brands, everyone wants what they don’t have. Nobody’s content to be who they are, and, more importantly, nobody’s willing to admit to any of that – it’s becoming more and rarer all the time.

To help you identify this breed — in yourself, as well — this is how non genuine people behave.

 

Fake person … always seeking attention

They don’t need constant reinforcement of their ego. Where attention seekers have a hole that constantly needs to be filled, genuine people are already filled with self-confidence and self-awareness.

 

Need to be loved

The need to be loved is born of insecurity and narcissism. It creates a need to manipulate your own and other’s emotions. Confident and authentic people are simply themselves. If you like them, fine. If not, that’s fine, too.

genuine person traits
Genuine person traits.

Dealing with fake people … lack empathy 

Tim Brown, CEO and President of IDEO, the global innovation, and design firm, describes empathy as making an effort to “see the world through the eyes of others, understand the world through their experiences, and feel the world through their emotions.” Bad leaders don’t have this ability because they don’t care. Extraordinarily bad leaders address problems in the open public. They don’t coach; they make things personal and like to pass on the blame to specific employees and teams.

  

Non genuine leaders can’t see it 

Da Vinci once said: There are three classes of people: those who see, those who see when shown, and those that do not see.

For those leaders in the second and especially third groups easily lose the confidence of those they are trying to lead. Their lack of vision cannot inspire teams, motivate performance, or create sustainable value.  A leader’s job is to align the organization around a clear and achievable vision. This cannot occur when the blind lead the blind.

 

Very gullible

Perhaps naïve folks can be easily fooled, but genuine people are not naïve. They’re grounded in reality, and that gives them a baseline from which they can tell when things don’t add up. There’s a big difference.

 

Never comfortable with their lives

In his late 70s, actor Leonard Nimoy said he was closer than ever to being as comfortable with himself as Spock appeared to be. Most of us struggle with that. As Henry David Thoreau observed, “The mass of men lead lives of quiet desperation.”

 

Never say what they mean or walk the talk

They tend to overreach or exaggerate. They rarely keep their commitments. And they parse their words and can sugarcoat the truth. If you need to hear it, they’ll won’t tell you. They are the center of the universe.

 

High need for lots of ‘toys’

When you’re not comfortable with whom you are, you usually lot of external stuff to be happy. You look for happiness – outside yourself, your loved ones, and your work. You find happiness in the pile of toys.

 

Thin-skinned

These types take themselves very seriously, and they can often take offense when none is intended.

 

Overly modest or boastful

Since they lack self-confidence and are not confident of their strengths, they have a strong tendency to brag. Likewise, they exhibit false modesty. Humility is an absent trait most of the time.

 

Inconsistent

You would rarely describe these people as being weighty, solid, or substantial. Since they don’t know themselves well, they are not in touch with their genuine emotions; they’re more or less predictable … in a bad way.

 

They never practice what they preach

They’re likely to advise people to do something they wouldn’t do themselves. After all, non-genuine people know they’re better than others, so it’s in their nature to be self-righteous.

The bottom line

All those seemingly different behaviors have the same thing at their core: self-awareness that’s not consistent with reality. Non-genuine people would see themselves as others would if they were non-objective observers. There’s not a lot of processing, manipulating, or controlling going on between what’s in their head and what people see and hear.

Once you get to know them, non-genuine people never turn out to be more or less consistent with the way they initially hold themselves out to be. What you see is what you get. It’s sad that, in today’s world, such a negative quality is at risk of becoming overwhelming. Not only is it harder to find in others, but it’s also becoming harder to be genuine ourselves.

latest book

Need some help in capturing more improvements for your staff’s leadership, teamwork, and collaboration? Creative ideas in running or facilitating a team or leadership workshop?

 

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.

When things are not what you want them to be, what’s most important is your next step.

Test. Learn. Improve. Repeat.

Are you devoting enough energy innovating your social media strategy?

Do you have a lesson about making your advertising better you can share with this community? Have any questions or comments to add in the section below?

 

Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he writes about topics that relate to improving the performance of business. Go to Amazon to obtain a copy of his latest book, Exploring New Age Marketing. It focuses on using the best examples to teach new age marketing … lots to learn. Find him on Twitter, and LinkedIn

Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way.   

More leadership material from Digital Spark Marketing’s Library:

Build an Effective Team by Being a Talent Hound

Secrets to Becoming a Remarkably Mindful Leader

Leadership Characteristics That Improve Influence

 

Educated Person: 12 Traits That Will Motivate You

The question of what defines a top notch educated person is not necessarily easy to answer, but it’s important to try. How do you think educators would answer this question? Would you find it surprising that they often don’t consider that question? When they do, the answers aren’t what one might expect.
educated
Top notch educated person.
Check out our thoughts on team leverage.
The future belongs to a very different kind of person with a very different kind of mind … creators and empathizers, pattern recognizers, and meaning makers.
– Daniel Pink
Look at the Daniel Pink definition of the ‘educated’ person of the future shown above. One who is a creator, a pattern recognizer, and a meaning maker? The times of an educated person are certainly become more complex, aren’t they?
Before we go any further, we offer this short video on what an educated person is.
One of our favorite educator experts, Marion Brady, says that the main aim of schooling is to model or explain reality better. As you read the rest of our article, don’t lose sight of that.
His thoughts on the aim of schooling aren’t to teach math, science, language arts, and other school subjects better, but to expand the understanding of reality. He takes a holistic or systems approach to what it takes to be educated, and we wholeheartedly agree.
To be considered educated, we believe students should leave school with a deep understanding of themselves and how they fit into the world and have learned what some call “soft skills” – complex problem-solving, creativity, entrepreneurship, and they should have the ability to manage themselves.
Most of all we believe they most have the ability to be lifelong learners … have an ability to know how to learn. Here are some additional qualities we believe an educated person should have:
 

Educated … always curious

We find that curiosity is stimulated by stretching our boundaries into new and different realms. It is also stimulated by practicing the creation of good questions and by being part of diverse groups where other parties can give useful feedback.

 

Continuous learner

Today knowledge is growing so fast that a higher education can no longer provide all, or even close to all, information needed in a typical professional lifetime. An educated person must devote considerable time and energy to hone the skills for continuous learning. The most important characteristic of an educated person, we believe.

 

Definition of educated person … self-confident

Self-confidence tends to emerge from growing experience in widening groups, from successes in assigned tasks, from taking meaningful initiative, and from high expectations and consistent encouragement from those we respect the most.

 

define superlative
Define superlative.

Have a morning ritual

You wake up most mornings, and the world is already screaming at you. Emails are coming in asking for everything under the sun, the kids are yelling, and there’s stuff you didn’t get done yesterday that’s still plaguing your mind. And you’re still in your jammies.
So you start the day reacting. You’re not following a plan and getting your goals accomplished; you’re desperately responding to all the things the world is throwing at you. But that’s not how you get achievement in life.
The vast majority of the most educated people have a morning ritual that involved some mindfulness. Getting your head straight and your priorities in line so you could face the day doing what matters to you.

Educated … open to others

Openness to others emerges in those with a sense of self-confidence, those who live in a widening circle of people from different backgrounds and persuasions. It should be a by-product of one’s inquiring climate of the surrounding environment.
open to others
Open to others.

Sense of direction

An educated person must have a true sense of direction that includes the self-discipline, personal values, and the conviction needed to pursue it. All of us must bear some responsibility for setting the tone here. Like it or not, we are all role models for a sense of direction, both micro and macro.

Give yourself an overnight task

Reid Hoffman is the billionaire founder of LinkedIn and one of the co-founders of PayPal. When he has a tough problem to crack, he doesn’t think straining your brain is the only way to go.
He writes the problem down before he goes to bed, lets his subconscious take a stab at it and writes about it some more the next morning. Often, this simple process helps him get the answer he needs. This allows his subconscious to digest and ruminate on that, and journal first thing in the morning to try to elucidate some non-obvious solution.
Oh, and another successful guy was a big believer in this, too. His name was Thomas Edison. He once said: “Never go to sleep without a request to your subconscious.”

Talk with anyone

An educated person knows how to talk: they can give a speech, they can make people laugh, they can ask thoughtful questions, and they can hold a conversation with anyone they meet, whether that person is a high school dropout or a Nobel laureate.  Moreover, an educated person participates in such conversation not because they like to talk about themselves but because they’re genuinely interested in the other person.
One of the most important things a friend of mine once told me was that in having a conversation, his job was “to figure out what’s so neat about what the other person does.” It would be hard to imagine a more succinct description of this key quality of an educated person.

 

Committed to collaboration

We believe that the reality of most problems is that they can’t be understood in isolation of one subject or field of endeavor. This is the holistic view of Marion Brady. Most problems are a complex set of component problems that make up the system.
To understand the reality of these complex systems and problems requires many disciplines working in concert. This requires a commitment to collaboration and ability to collaborate. This is what we believe is the second most significant characteristic of an educated person.

 

Top notch educated person … intellectual passion

A person’s intellectual passion must include an awareness of its substance, its modes of thought and relationship to all of these characteristics. The marks of this passion are not the mere passion of knowledge but its comprehension and its significance, not its value.

 

Communication and expression

The ability to communicate effectively has never been more critical than today. It is estimated that one out of five American adults is functionally illiterate, with reading skills below 8th-grade level. Many employers report a decline in the ability of their employees themselves orally or in written word. Clearly, a fundamental characteristic required for most, if not all, of these characteristics of an educated person.

Delights in variety

The aim of an educated person is to seek the diverse, imaginative encounter and the reflective experiences that will enrich every aspect of one’s life.

 

The bottom line

 

Do you have additional thoughts on what makes an educated person? Or a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?

 

Customer engagement
Customer engagement improvements are worth the effort.
It’s up to you to keep improving your ability to learning to learn. Lessons are all around you. In many situations, your competitor may be providing the ideas and or inspiration. But the key is in knowing that it is within you already.
It’s up to you to keep improving your continuous learning from all around in your environment.

 

When things are not what you want them to be, what’s most important is your next step.
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way.
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on  FacebookTwitter, Digital Spark Marketing, and LinkedIn.

More reading on learning from Digital Spark Marketing’s Library:

The Nine Most Valuable Secrets of Writing Effective Copy

How Good Is your Learning from Failure?

10 Extraordinary Ways for Learning to Learn

Continuous Learning Holds the Keys to Your  MikePosted on Categories STAFF DEVELOPMENTTags , , , , ,

The American Express Psychology of Selling … What to Learn

We’ve all wished we could have a better influence on our marketing at one point or another. But getting people who visit your site or your store to buy from you is tough. Most of the advice out there you could quite easily call “stylistic.” You need to learn the American Express psychology of selling, don’t you?
Check out our thoughts on customer focus.
It’s vaguely psychological in the sense that it accepts that enticing people to buy your product are important. But it’s naive in its approach. It doesn’t seek to exploit the psychological triggers of influence.
American Express psychology of selling
Psychological triggers of influence.
Here, we’re going to discuss the Amerian Express psychology of selling, and the various psychological forces that trigger the buying decision. How can you influence them? Let’s get started.
 

The American Express psychology of selling … satisfaction

Human beings might have very different personalities, but they’re all wired on a basic level in a very similar way. This is particularly the case when it comes to pleasure and pain. People like fun and they avoid pain.
This basic fact is important for companies. Businesses that provide their customers with pleasure are in a better position to do business than those that don’t. Why? Because firms that provide pleasure will become associated with pleasure in the consumer’s mind.
The theory seems straightforward, but how to make it actionable? Today, many of the world’s top companies are using the A to Z process. The idea here is to take customers from their first interaction – point A – and get them as close to point Z as possible, before asking for money.
You see this sort of thing all the time from the American Express psychology of selling.
In that time, customers will use the product and learn all the many ways that it can help them. And, ultimately, they’ll begin to associate pleasure with that product. When that happens, businesses will look to close the sale. It’s an effective strategy and one that exploits a key human drive.
 
American Express
American Express

Use asymmetry to draw attention

Most people don’t like disorder. So, you perceive all objects with a symmetry around their center.
So, how you can you leverage this trigger principle like American Express?
Your audience will quickly comprehend information when you convey it in a symmetrical and orderly manner. On the other hand, when your composition provides a sense of imbalance, then the user might find it difficult to concentrate.
But, you can leverage asymmetry to draw attention towards important elements on your website – like the call to action buttons.
novelty
Novelty.
 

Novelty

The media has known for a while that people actively respond to both precedence and novelty. In the consumer world, the same is true.
Take novelty, for instance. Neuroscience has shown that our brains react to novelty in a fascinating way.
When we see something new, our brains immediately release dopamine, making us feel right. We then start to associate new stuff with feeling good and become, in a sense, hooked.
Take the iPhone, for instance. Everybody knows that the difference between the iPhone 5 and the iPhone 6 is small. And yet people were quite happy to throw away their iPhone 5 and blow money on the new version, just because it was new.
So what can marketers do with this information? The key here is to continuously tweak your product. Add a couple of new features, change the styling, or even do a simple rebrand. These can all be effective in driving new sales and giving customers what they want.
Customers will call your bluff if you don’t add essential new features or change your business model.
 

American Express psychology of selling … simplicity

The famous psychologist Daniel Kahneman said that the law of least effort applies to cognitive as well as physical energy. His theory says that if people have some options to achieve the same goal, they will choose the easiest. American Express follows this to the tee.
Kahneman argument, therefore, is that people like stuff that is easy and dislike stuff that is hard. We are lazy. It was a survival benefit for us to expend as little energy as possible because we never quite knew when our next meal would arrive.
Because laziness is so deeply built into our psychology, it’s something that is paramount for businesses. Firms need to make the customer experiences as painless and as comfortable as they possibly can.
Take making payments, for instance. Customers want to be able to make payments as quickly and as easily as possible.
But often businesses don’t offer solutions that cater to their needs. Nobody wants to spend ages filling out a direct debit order form every time they make a big purchase.
Recently, however, we’ve seen the rise of consumer financing companies. These companies make it easier for businesses to offer customers financing options.
Crucially, they’re quicker and smarter than the finance options of the past. And many of them can be handled by a single POS terminal.
 

Evoke a visceral reaction

Occasionally, you can win over people and get them to love you by directly triggering their central nervous systems. People just feel that your website is great and can’t get enough of it. It is the American Express goal.
What am I talking about? It is a visceral reaction.
We all react, subconsciously, to certain things. 
How we are subconsciously affected is relatively consistent, across genders and demographics, because these reactions are rooted in our old brain.
So, how can you evoke a visceral reaction on your website and make people want to experience it again?
One simple way is by leveraging colorful pictures. Airbnb uses beautiful images to please its visitors and make a great first impression.

Tips & Tricks on How to Properly Reach Your Target Audience

American Express psychology of selling … competition

Steve Jobs wasn’t the best manager or the best engineer. But what he could do better than anybody else in the world was to market. He understood that the way to sell to people was to create an alliance with them to solve a problem. So does American Express.
Creating a common enemy helps to unite businesses and consumers in a fundamental way. It makes it seem as if they are on the same team and have to work together to face down a common foe.
In the 1980s, Apple saw that Microsoft and Hewlett-Packard were running away with the desktop market. Jobs immediately saw an opportunity to cast Apple and its consumers as the underdog, and the PC firms as the corporate giants.
It didn’t matter that Apple itself was a big company. All that mattered was that Apple was uniting its customers under one banner against the PC.
The advice for small businesses is simply to find a common enemy.
 

Psychological triggers of influence … apply Hick’s Law

Psychologists William Edmund Hick and Ray Hyman conducted choice reaction experiments to assess cognitive information capacity. They found that increasing the number of options increased the time that it took to make a decision exponentially.
A typical application of this law is the jam study that you might have read. When the number of choices at a grocery store was decreased by 18, the sales shot up from 3% to 30%.
So, how does this law apply to your website design?
Instead of providing ten choices to your visitors and overwhelming them….
You need to cut down the options that you provide to the absolute, bare minimum.
A consumer is bombarded with a lot of information, every day. So, when they visit your website, value their time and present them with your most compelling offer.
 

The American Express psychology of selling … make a personal connection with readers

Ultimately, it’s all about connecting with your audience emotionally. If you can’t communicate a relevant offer for the user at the moment when he visits your website….then you’ve failed.
Here are a couple of ways to ensure that you take care of your readers.
psychology of retail sales
Psychology of retail sales.

 

Conduct interviews and user experience tests for qualitative insights

While data about your users from analytics is a good way to make decisions, it isn’t the best. Because it doesn’t tell people why.
Yelp leveraged a series of five tests, to analyze user behavior and derived valuable insights on the specific elements of their website.
For example, the search bar was one of their major features, and it was easy to use. They also found some features, like the ‘Events’ tab, which weren’t particularly noticeable.
Overall, Yelp found that although their site was usable and efficient for the visitors, there was room for improvement. They asked people for their inputs.
And, this is how they ensure that people feel like they are a part of the design and that it’s easy to use.
 

Storytelling

A classic and powerful technique to make an emotional connection with people is by telling stories. Your design tells a story, but is it a compelling and memorable one?
I would recommend starting with my article on brand storytelling, to assess your visual story.
Don’t underestimate the power of storytelling. Check out the result of E-commerce brand Raven + Lily.
They were able to ramp up their sales by 150%, by incorporating product storytelling and doing a site redesign.

 

customer_service_improvements

Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential clients?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that struggle gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on marketing strategy from Digital Spark Marketing’s Library:
Pinterest Marketing … Rich Pin Tips for Discovery Shopping
Improve Success with Small Business Tagline Designs
How to Get Small Business Press Coverage
 
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week

Winners: Have Ideas to Supercharge Your Success in Life?

Have you ever asked yourself who will be the winners in life? Do you think you can successfully spot them?

Check out our thoughts on team leverage.

Let us start with a simple premise that all of must accept. That is, happiness is a choice. It is your choice to live a happy life.

winners
Winners in life.

10% of your life consists of things you willed or brought about. Don’t sweat that small stuff.

90% is all that you cannot control, the stuff that just happens to you. How will you deal with those things? How will you react? What will you learn? The key to these questions is the attitude.

None of these things (the 10%, remember?) matter if you have not fostered the most important attitudes we discuss here. Most can be infinitely scaled. Their power is limitless if you learn how to attend to them.

Do you have unusual fears? Have many doubts? Like the fear of an embarrassing moment? Don’t. This world is full of people very sympathetic and willing to help you with help to get you through the day.

And help you with the attitudes needed for happiness. All you need to focus on is defeating your doubts. Do you sometimes wonder how much unseen impact your actions and life is having on others?

Life isn’t about waiting for the storm to pass,
it’s about learning to dance in the rain.
-Vivian Greene

There was a time when I thought happiness was a destination, in much the same way I imagined I’d eventually arrive at peace or success.

It seemed like something I needed to chase or find—definitely not something I could experience without dramatically changing my life.

I’ve since learned through experience that helps to get through the day is always available. Like any desirable state of mind, it requires effort, even if that effort entails consciously choosing to be still.

So my answer to the question who is the winner at life is simple in my mind.

how winners think
How winners think.

It is the one who figures out the happiness equation over the long haul. Let me elaborate. Here are the things that work best for me.

 

Winners start well

Start your day believing that you are going to have a great day.

Sharing

Sharing is always caring. You can’t do enough sharing.

Winners show kindness

Show some kindness without expecting anything in return. If they ask what they can do for you, tell them to pay it forward.

Smiles

Smiles matter. And they are so simple to execute.

Strangers

There are many strangers just waiting to make new friends. How many friends can you make today?

You

You are the master of your destiny. Take charge and show your happiness.

Avoid the bad habits: Bad Habits … 14 That Can Get in the Way of Success

Winners in life … create some alone time

Sit in nature—under a tree, on a mountain—and let yourself simply be quiet.

Remarkable

Be nothing less than remarkable. It just takes a little more effort.

Share some fun with someone you love

Forget about everything that feels like a problem and do something that seems like fun. Have fun spontaneously.

Play 

play
Play.

Play is always the centerpiece of work. Be happy and enjoy things you do.

Defeat doubts

Eliminate fears or doubts. Mistakes and failures are ok.

Actively enjoy good things now

Be about the present instead of scheming to create a better future.

Serve someone else

Just because … just for them. That might mean helping them pursue their passion, or motivating them to reach their fitness goals. Whatever gives your life meaning, give it to someone freely.

Show gratitude

Gratitude is the attitude directed towards appreciating anything and anyone. Think of it as the ability to assign a value to something that others overlook. It is the secret to true richness. It never runs out. And best: it is not a scarce resource, unlike any other resource in the world.

Live with humility

Humility is the attitude of not taking yourself too seriously. Never forget where you came from. Never forget what you are: just human. No matter how high you fly or how low you fall, it all just seems so much easier if you tread lightly. Remember not to take yourself and those many projects of yours too importantly to the point of agonizing about them. It is fine to strive and seek.

Be resilient

Resilience is the attitude to weather anything from the gentlest breeze to the strongest gale threatening to derail or break you on your journey. Some call it growing a thick skin, a tough hide, robustness or fortitude. No matter what you call it, foster it because you have no idea what people are capable of surviving. The world is not necessarily cruel by definition, but it can be cruel by ignorance, by the apathy of nature, by forces so large they can toss you around like a speck of dust to make you know your place in the scheme of things. Those times can hurt. A lot. For those times, I wish for you to have the resilience to suck it up and then get back to work.

Let go of uncontrollable

Let go things that are beyond your control, particularly those that frustrate you or make you sad.

Learn to accept and move on

Learn to accept people or things around you as they are rather than how you want them to be. This will make your life easier. Follow the saying “Do good and feel good.”

End well

Focus on what you have rather than what you want. At the end of every day, be grateful for all that you have.

 

SMASHING BRAND IMAGE
Looking to create a smashing brand image?

 

Need some help in capturing more improvements for your staff’s leadership, teamwork and collaboration? Creative ideas in running or facilitating a team or leadership workshop?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Do you have a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
 
More reading on learning from Digital Spark Marketing’s Library:
The Nine Most Valuable Secrets of Writing Effective Copy
How Good Is your Learning from Failure?
10 Extraordinary Ways for Learning to Learn
Continuous Learning Holds the Keys to Your Future Success
 
 Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

Technological Change: The Go-Getter’s Guide to Adapting to Change

Is your business coping with technological change? Struggling to maintain what business you have, but seeming to be facing a losing battle? Perhaps you are feeding yesterday and starving tomorrow as Peter Drucker says.
technological change
Technological change
Check out our thoughts on building innovation.
I get no big thrills from Instagram, how about you? Cheerleading the endless new internet sites doesn’t give me a thrill either. The app du jour bores me terrifically, too. It is impossible just to keep up with the big new things, isn’t it?

Yet it can be hard to make the most of your time when you’re running a business, especially when you’re wearing a lot of different hats and trying to complete a lot of different tasks.

There are others who have been there, and they’ve found some methods to improve productivity with technology.

Here is a short 2 minute video explaining teghnological change.
In a discussion moderated by Beth Storz, President of Ideas To Go, former eBay CMO Richelle Parham hammered home the importance of constant reinvention among large enterprises. “The taxi industry is a perfect example” of what happens, said Parham. “It’s being disrupted by a company with no taxis and no employees. The incumbents don’t always win—just because they’re big, it doesn’t mean they’ll win.”
Many small businesses thrive on yesterday’s news. People nuzzle up to those who evangelize it. And that group is growing smaller day by day.
Products and apps launch and become mainstream. Then start fading. That’s about when the small business thinks about perhaps thinking how they might use them. They fascinate upon them for 6 to 9 months and then move on. Examples abound around us everywhere. Think blogging, social, video, QR codes.
This is not a sustainable strategy. It’s a scaled down version of digital disruption. It is a dangerous mode of distraction that keeps businesses from making real forward progress for your current and future customers.
I want to tell you about options for future consideration.  A different journey.
 

Technological change … into the future

Less than two years ago, Apple warned its developers: Apps not optimized for the iPhone 5 or Retina displays will be rejected from the app store.
technological changes affecting business
Technological changes affecting business.
Apple could care less about its developer partners’ issues. Apple cares about progress. They know change is inevitable. They should as they are driving today’s digital jet. To be a part of Apple’s future, developers need to be present in the here and now.
Keep exploring: Small Company … 20 Struggles that Are Easily Understood
What if this was the mantra for your small business or those of your competitors?  Imagine issuing your current technology partners a similar edict: Update your products to current standards, or else?
Or else.
Do you grasp the obvious Apples-and-oranges objection? Can you guess the land mines you’d set off if you unplugged the outdated, bandaged software your vendor refers to you as the best solution?
But your alternative options can seem even more worrisome. More training, more cost, more risk. That seems even drearier. But moving into the future with solutions created years ago cripples you. It costs you connections, leads, conversions, time and money. It costs your business. Not exactly what you are looking for is it?
You can’t progress forward when your best offering to current and potential customers is a tangled mess of old ideas.

Time for change

into the future
Into the future.
Seriously. I know that sounds dramatic. But how else can you guarantee that the experience you offer consumers will be commensurate with their expectations?
Consider the potential struggles users will experience browsing your site in 2017 if it’s built to 2010 sensibilities and expectations. Suddenly, your stacked content elements, links stuffed tight between gobs of copy, lack of images and video are more than just annoying to visitors – they’ve rendered your site difficult to use and unsightly to view at its best.
Your site will look as non-unique and antiquated as the sites of yesteryear. Unless you do something. Take the initiative now, before you fall further behind.
Let’s consider an example. In 1882, just three years after he had almost literally shocked the world with his revolutionary lighting system, Thomas Edison opened his Pearl Street Station, the first commercial electrical distribution plant in the United States. By 1884 it was already servicing over 500 homes.
Up till that point, electric light was mostly a curiosity. While a few of the powerful elite could afford to install generators in their homes—J.P.Morgan was one of the very first—it was out of the reach of most people. Electrical transmission changed all that, and in the ensuing years much of the country wired up.
Still, as Paul David explained in his paper, The Dynamo and the Computer, electricity didn’t have a measurable impact on the economy until the early 1920’s—40 years later, when we finally knew enough about the new technology and learned how to unleash its potential. The story of how that happened shows why it takes more than a single idea to change the world.
So here are three things that are perfectly reasonable to demand from a digital literate business:

 

Technological change examples … mobile competency

At least half of your website traffic in the future will be from users on a tablet or other mobile device. The days of thinking about “mobile” separately from your site are over.
Your mobile user experiences need to be every bit as usable as your desktop experiences. Responsive, adaptive, web, native – there are many means – but the end is the thing. It’s got to be stand-out awesome.

 

Speed

Did you know a one-second delay in load times will decrease your conversions by 7%? There are hundreds of studies that dish up tidbits like that. The bottom line: slow kills.
Too many small businesses don’t experiment with new digital infrastructure. They are using what they started with. Or they’re skimping on support because they believe it’s something customers will never see. And, oh, by the way, software is as relevant here (or most so) as hardware.
Pay attention. Test. And demand that your website performance isn’t just about uptime.

 

 

Technological change in business … real-time publishing

If your website vendor can’t provide a real-time, SEO-friendly content management solution that enables you to publish content as you wish, then it’s time to have a talk. Every business in this internet age needs the ability to post their content on their terms whenever they see fit. This is a reality of modern-day business. And it is a necessity of new age marketing
There are more, of course. But these come up all the time in our work with small businesses. There’s a lot of work to be done here.
 

State of things to come

The days of many small businesses of today are mired in a world of havoc and change wrecked by the internet and new technology options. Recruitment. Revenue. Profitability. An ever-growing marketing and ad spend trying to keep up. Training. Wrapping your heads around marketing in this new age.
Your bandwidth is limited – tied up grappling with the realities of your current platforms that were built in the past.
I get it. But nothing in your world will change if you remain anchored in yesterday’s technology or today’s shiniest freebie. Step up to the plate of change.
I feel your pain, but sympathy is a wasted emotion. Dealing with advanced years after they trend is a never-ending cycle of scrambling that creates opportunities for others outside the business to compete with you. That is a sure way to a dead end, isn’t it?

Consider an example of Internet Privacy

Running a business today almost certainly means having a digital presence, and being connected to the Internet. While the benefits of this transformation are many, the Internet privacy and security issues are still a daily challenge, with many solutions in the marketplace to address them.
Now internet service providers can sell the browsing habits of their customers to advertisers. It is a move which critics charge will fundamentally undermine consumer privacy in the US.
Yes, internet service providers (ISPs) such as Comcast, Verizon and AT&T are free to track all your browsing behavior and sell it to advertisers without consent. ISPs have access to literally all of your browsing behavior – they act as a gateway for all of your web visits, clicks, searches, app downloads and video streams.
This represents a huge treasure trove of personal data, including health concerns, shopping habits and porn preferences. ISPs want to use this data to deliver personalized advertising.
Keep up your work: Business Plan Structure … 5 Keys to Writing Usable Business Plans
Looking for a valid VPN solution?
It’s time to put your foot down, Apple-style.

The bottom line

These are things that we already know, of course. They are not rocket science and shouldn’t be.
Yet this list of little things simply reminds us of what we have forgotten. Then it is up to us to put these lessons (or reminders) into daily use through persistence and practice.
Remember … your experience and learning trumps all!

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Need some help in solving the technology and adaptation challenges for you and your staff? Innovative ideas to help the differentiation with your toughest competitors? Or maybe ways to innovate new products and services?
 
Call today for a FREE consultation or a FREE quote. Learn about some options for innovation workshops to get noticeable results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that struggle gets better every day you learn and apply new innovative ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Do you have a lesson about making your innovation learning better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
  
More reading on small business from Digital Spark Marketing’s Library:
Marketing Branding … 9 Secrets to a Continuous Improvement Strategy
11 Steps to Media Framing Messages for Optimum Engagement
Case Studies to Evaluate New World Marketing Concepts
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on FacebookTwitter, Quora, Digital Spark Marketing, and LinkedIn.

Visualizing Ideas … Is This Skill Holding You Back?

Isn’t it time for you to take action? You and your team have identified an idea that can make all the difference. It can represent the mother of visualizing ideas for the business and its results.

It’s your Disney World, your iPad, or your DVD player. OK, it might not be that big, but it will be a game changer for you.

Visualizing ideas.

It looks gigantic; it is bold, and it is not like anything you have tried before. You’ve certainly been innovative before, but nothing this significant.

So you are excited, and a bit scared; but you know it is time to act.

But you have fears and reservations. You know there are lots of unknowns.

Check out our thoughts on building innovation.

As an example, consider the case of Microsoft, which failed horribly to adapt to mobile computing. In fact, when the iPhone came out, CEO Steve Ballmer dismissed it, saying, “There’s no chance that the iPhone is going to get any significant market share. No chance.”

Other attempts to adapt to Apple’s innovations, such as the Zune music player, didn’t gain traction either.

Also, change takes time. Sometimes, lots of time.

Consider the case of electricity. The electric motor and the dynamo were discovered by Michael Faraday in the 1820’s and 30’s. It wasn’t until 1874 that Thomas Edison set up the first the first electric power plant, Pearl Street Station and it still took another 40 years for electricity to have a significant economic impact.

On average, it takes about 30 years for a major discovery to take its full effect. One reason for the lag is known as the “Valley of Death,” which is the gap between scientific discovery and the development of a viable commercial product that can compete with existing technologies on price, convenience, and performance.

Our agency focuses on creativity and innovation among a few other topics. From time to time we’ll post interesting tidbits on creative thinking in general. Many have been posted on how to generate innovative ideas for business adaptation and change.

As background, my perspective on creativity is very simple. It is not about invention. Rather it is about collecting and connecting dots — bringing together two (or more) ideas to create an altogether new idea.

Related post: Learn How to Think What No One Else Thinks

We often think of innovation as inventing new things, but we may be smarter to think of it as recombining old ones. The truth is that important breakthroughs usually come from combining ideas from different domains. It often results from combining very different, sometimes weird ideas.

So let’s get back to game-changing ideas. Here are the things you can to improve the chances that your big idea, becomes a big success.

Visualization ideas … collaboration

Nearly every new idea is a synthesis of other ideas. So a great way to generate ideas is to force combinational possibilities from collaboration with other people of diverse professions and skills.

Get your team together and brainstorm how you could mix and combine your existing and new ideas together. Combine products with those from wildly different sources.

Have an end state vision

When Disney World opened, the media asked Roy Disney what Walt would think if he could see it (he had died after work had begun, but long before completion). Roy responded, “You don’t understand. Walt had already seen it – that is why it is here.”

Make sure you and everyone on your implementation team have a clear picture of what you are creating. Invoke all of the senses in creating that vision. Some people do an OK job of this at the start, but you will be far more successful if you maintain that vision, and engage people in seeing it.

Doing this keeps everyone focused on the same goal and provided energy and excitement when the challenges come.

 

Idea visualisation.

 

Visualizing ideas … multi-use

Can you come up with new product ideas that have multiple uses? They don’t have to be complex. For example imagine a drill, with bits for multiple uses, such as a drill, sander, cleaner, screwdriver, etc.

Consider an example of Internet Privacy

Running a business today almost certainly means having a digital presence, and being connected to the Internet. While the benefits of this transformation are many, the security issues are still a daily challenge, with many solutions in the marketplace to address them.

Now internet service providers can sell the browsing habits of their customers to advertisers. The move, which critics charge will fundamentally undermine consumer privacy in the US.

Yes, internet service providers (ISPs) such as Comcast, Verizon, and AT&T are free to track all your browsing behavior and sell it to advertisers without consent. ISPs have access to literally all of your browsing behavior – they act as a gateway for all of your web visits, clicks, searches, app downloads and video streams.

This represents a huge treasure trove of personal data, including health concerns, shopping habits and porn preferences. ISPs want to use this data to deliver personalized advertising.

Looking for a valid VPN solution?

Faster decision speed

The idea is big, and so you must move big. Your big step might be an announcement or proclamation that makes it hard to back down from later. Your big step may be altering your budget or eliminating other activities to focus on this idea. Historically, there have been military leaders who landed on shore and burned the boats, or crossed a river and burned the bridge. Bold moves like this focused their teams on success and removed the option of retreat. What bold move do you need to take on your game changing idea?

Extra function

What do you get when you combine a camcorder with an iPod? A digital camcorder that uses a hard drive rather than tape. Up to 7 hours of video on one hard drive. Plus you can do simple edits on the camera – like deleting scenes, even if they are in the middle of your “tape.” You can set up playlists (like on the iPod). Plus downloading to your computer is as simple as using iTunes. No need for the tape, which slows data transfer significantly.

Visualizing ideas … dual function

Visualize concepts.

This option is a little more difficult to imagine. But this only means there is more upside in this area, yes? A couple of wild dual function products we would use as examples here. The first one is an inflatable sleeping coat that doubles as a sleeping bag. It makes camping in the great outdoors a little more convenient. A second example is a jet ski that converts to a dune buggy with the simple push of a button.

Weird combinations

Combine products with those from wildly different sources. Take it to the extreme. The more bizarre the combination, the more original the ideas that are triggered. An example is the combination of a bridge and canal overpass for boats and walkers.

 

Maintain momentum

Bold moves are important as we have already discussed. But single bold moves are never enough. Success comes from a continuous succession of small steps taken daily or hourly all focused on achieving the goal.

Consistent action gets things done but also builds momentum. And momentum builds both results and energy. Make sure you keep moving forward, never stopping in the quest of the goal.

Combine product and service

This is an easy one to think about. Picture the smartphone product and then envision all the services this product provides the millions of apps that the smartphone can provide. Mind boggling, isn’t it?

Build a vision

The vision is critically important, but so is the reason why it matters to reach the vision. Make sure people understand at a deep level the value that will come from completing this big important project. A compelling why can drive people through nearly impossible situations and overcome incredible odds. Your project implementation may need that sort of drive, and you won’t find it without a powerful and motivating reason why.

 

 

Adding function to packaging

A simple example of this is the use of milk cartons to display missing persons’ picture and description details. Can you imagine a better place to get this kind of attention?

Prepare for potential disruptions

With any project, there will be a setback, challenges, and obstacles. But if you are implementing a game changing idea, the obstacles will likely come sooner and be bigger. While you won’t be able to anticipate all of them, you can identify some likely obstacles early.

Taking time to think about them, and plan for overcoming them isn’t negative thinking, it is mental preparation for battle. If your idea is worth it, you need to be ready to battle those obstacles. Prior planning will make you most prepared and ultimately successful.

 

Pay less attention to critics

Yep, if your idea is big, you are going to have critics, naysayers and those who are trying to “help.” These people are only trying to dissuade you from your goal. There is a difference between feedback that is intended to help a team succeed, and that which simply steals energy reduces hope and saps energy.

As a leader, you must know which is which and insulate your team from the critics. Either that or openly defy them.

The critics don’t see your vision and don’t understand. They don’t have to – only you and your team must. Don’t let anyone steal your dream and vision.

 

Build enthusiasm and passion

If no one tends the campfire, it will run out of fuel and burn out. A once blazing fire becomes a pile of smoldering ashes. At the start of your project, if you had a clear vision with a compelling reason why you had a raging fire.

As a leader, you must maintain that fire. If you do the previous steps, you will be keeping the enthusiasm, energy, and belief higher. The work will be hard, energy will wane, and if you aren’t careful, you will have helpless, useless ashes.

The bottom line

Make sure you stoke the fire for the team, and for yourself.

So if you want to find a truly great innovator, don’t look for the ones that make the biggest headlines are that are most inspiring on stage. Look for those who spend their time a bit off to the side, sharing ideas, supporting others, and quietly pursuing a path that few others are even aware of.

When you take the actions, we have discussed you will be more likely to see a positive result than if you don’t. Your ggame-changingidea is worth the effort. So make it happen.

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Need some help in improving the innovation process for you and your staff? Innovative ideas to help the differentiation with your toughest competitors? Or maybe ways to innovate new products and services?

         

Call today for a FREE consultation or a FREE quote. Learn about some options for innovation workshops to get noticeable results.

Call Mike at 607-725-8240.

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new innovative ideas.

When things are not what you want them to be, what’s most important is your next step. Call today.

Test. Learn. Improve. Repeat.

Do you have a lesson about making your innovation learning better you can share with this community? Have any questions or comments to add in the section below?

 

Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of business. Find him on G+Twitter, and LinkedIn.  

Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.

  

More reading on creativity and innovation from Digital Spark Marketing’s Library:

Learn How to Think What No One Else Thinks

Generating Ideas by Convergent Thinking

Amazon and Managing Innovation … the Jeff Bezos Vision

The Secrets to Building an Innovative Culture

Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

Comfort Zone: More Ways to Step Outside of Yours

We at Digital Spark Marketing are a huge proponent of getting outside your comfort zone. Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.
There are quite a lot of opportunities to step out of the comfort zone and start making a difference. We’ve even covered some of them in our previous blog posts.
comfort zone
Comfort zone.
Check out our thoughts on team leverage.
In this part, however, we are going to take a closer look at some of the ways you can improve yourself and discover new opportunities while setting out of your comfort zone.

Can you change? Of course, you can. Everybody changes every day. But how versatile, agile, and quickly can you adapt yourself and your organization to stay relevant in today’s society?

Organizations are always evolving. What’s different now, is that we set new speed records of change on a daily basis. Technology gives us unprecedented possibilities. And this sea of opportunities is pushing the traditional bureaucratic, controlled and hierarchical organization into an identity crisis.

Getting started is easier than ever.

Comfort zone … go Back to School

A lot of business owners and executives don’t consider going back to school when in fact it can be the best decision to make.
If you’ve wanted to get a master in business administration online for a while now, or you want to pursue a completely different degree than the current field you are in, now is the perfect time to get started.
Universities like Villanova University are opening up their online learning programs to more students.
These online learning courses are designed to help you get the degree you need and master new skills without quitting your full-time job or abandoning your business.
In fact, online courses are very flexible and easy to manage, even when you have a demanding job.
As long as you can allocate an hour every day for studying and completing course assignments, you should be able to complete an online MBA in about 18 to 24 months.
You can even complete the course faster by allocating more time and taking the executive, accelerated program.
benefits of stepping out of comfort zone
Benefits of stepping out of comfort zone.

Comfort zone examples … Start a New Venture

When you have a successful business, it is easy to get carried away by the success and stop looking for new opportunities.
This is a dangerous thing to do.
Your competitors are innovating to keep up with you, and the market is changing faster than ever. You need to stay sharp and keep your eyes on the ball.
Starting a new venture is a great way to stay sharp.
A new venture – especially one in a different industry than your current business – comes with new challenges and problems to face.
You’ll be able to remember how much fun it is to work on a new business and take it to new heights.

Get Social and Support a Movement

Lastly, consider starting – or supporting – a social movement. Take a quick walk around your neighborhood, and you’ll find a lot of people who need help.
You may see kids playing on the road; starting a movement to create a park for them can be a great start.
Again, there is no shortage of social causes you can support.
It is best to start a movement closer to home or support a cause you can relate to. You’ll feel more motivated to get involved directly.
You can even position your business as the main supporter of the cause and combine the social movement with various other promotional offers you have in store for customers.
your comfort zone
Your comfort zone.

Motivation to leave the comfort zone

Curiosity is a powerful way to motivate people to leave their comfort zone, research finds.
It can even help people make healthier choices.
Across four experiments, researchers found that people’s curiosity encouraged them to take the stairs and eat more healthily.
Dr. Evan Polman, the study’s first author, said:
“Our research shows that piquing people’s curiosity can influence their choices by steering them away from tempting desires, like unhealthy foods or taking the elevator, and toward less tempting, but healthier options, such as buying more fresh produce or taking the stairs.”
For example, in one experiment 200 people were given a choice between two cookies.
One of them was plain, but they were told it was a ‘fortune cookie’ that contained some personal information about them.
The other cookie held no such intriguing information but was covered with chocolate and sprinkles.
Still, 71% of people chose the fortune cookie, preferring some personal information to mere chocolate and sprinkles.
(Incidentally, the fortune cookies all contained the same, extremely disappointing line for everyone: “You are not illiterate”.)
Dr. Polman said:
“By telling people if they choose the ordinary cookie they’ll learn something about themselves via the fortune inside of it, it piqued their curiosity, and therefore they were more likely to pick the plain cookie over the more tempting chocolate-dipped option.”
In a second experiment, researchers promised to reveal the secret to a magic trick — this also strongly motivated people’s behavior.
In a third experiment, people were encouraged to use the stairs rather than the lift by the posting of trivia questions at the bottom, with the answers in the stairwell.
Dr. Polman said:
“Evidently, people really have a need for closure when something has piqued their curiosity.
They want the information that fills the curiosity gap, and they will go to great lengths to get it.”
The effect — sometimes known as the ‘curiosity gap’ — was surprisingly powerful, and can be put to good use, said Dr.Polman:
“Our results suggest that using interventions based on curiosity gaps has the potential to increase participation in desired behaviors for which people often lack motivation.
It also provides new evidence that curiosity-based interventions come at an incredibly small cost and could help steer people toward a variety of positive actions.”

INTEGRATED_MARKETING_STRATEGY

Need some help in capturing more improvements for your staff’s leadership, teamwork and collaboration? Creative ideas in running or facilitating a team or leadership workshop?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Do you have a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on mentoring from Digital Spark Marketing’s Library:
Remarkable Lessons in Motivation Steve Jobs Taught Me
How to Create Honest Employee Trust and Empowerment
The Story and Zen of Getting Things Done
10 Positive Thinking Ideas from Peers and Mentors
 
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.