Digital Marketing Success: Not Business, It’s Personal

Suppose you’re in the market to hire the best digital marketing agency. Or perhaps your goal is to become the world’s best digital marketer.  What are the attributes of digital marketing success? Would you be satisfied with doing the common thing uncommonly well as Rockefeller says?

After spending many decades developing marketing messages, advertising, and integrated digital marketing campaigns, here are 19 attributes and skills of a great digital marketer that stand out to me. You can use them to help your own self-development or as criteria to find the best agency for you to hire.

Curiosity

Great marketers are like six–year–olds; they always want to know why. Curiosity is the gateway to clarity. As Einstein said, “If you can’t explain it to a six-year-old, you don’t understand it yourself.“

Clarity

The difference between a marketer and someone who writes is that the former enlightens the reader while the latter tends to confuse the reader.

Passion

Further down, I’m putting words like “boring” and “trivial” in quotations because, to great marketers, nothing is boring or trivial if that’s what they’re marketing.

Self-motivation

The manager who motivates a marketing copywriter to write by screaming, “WRITE!” has yet to be born.

Self-editing

Arrogance undermines quality. Great marketers know when their own messages stink and treat them accordingly.

Versatility

Some marketers are uncomfortable with the concept of a hard sales pitch; others are uncomfortable with “boring” assignments. Both are uncomfortable when not working on campaigns.

Quick on the uptake

Because of deadlines, marketers often have to learn on the job and on their own – and quickly.

Knows when to ask for help

A good marketer has two choices: struggle endlessly with a vexing problem or get help from a subject matter expert. The latter option improves speed and accuracy.

Has perspective

Great marketers don’t make mountains out of molehills. Those who continually get hung up on small matters of style or approach infuriate coworkers and bosses. 

Knows when to skip the rules

Selectively breaking rules is a sophisticated technique for capturing attention. Apple’s “Think Different” campaign succeeded in part by departing from the boring and pedestrian phrase, to think differently

Understands the business world

The best marketers are those that work best with what they know. Thus, a first-rate marketer understands the business process, customer behavior, and basic business concepts such as features and benefits.

Because great marketers understand the business world, they are able to identify probable reactions from the target audience – and address them in the marketing strategy. In addition, this knowledge enables them to discard messaging points that are not pertinent. An ounce of anticipation is worth a pound of verbosity.

Tells stories

Today’s content strategies have circled back to perhaps the oldest technique of all, storytelling. The ability to spin yarns is essential for grabbing and holding attention as well as influencing audiences.

Listens

Most great marketers I know are better at listening than talking – maybe because they are often introverts by nature. Listening is crucial to many aspects of business, including content creation, because it is the surest way to understand the needs of a company’s leadership and its customers.

  • Think logically

Most business writing is aimed at influencing action – influencing prospects to buy, customers to stay, investors to invest, etc. Since business decisions are made in part based on compelling arguments, marketers must be able to lay them out logically.

Influences with emotion

Because business decisions are also based on feelings, marketers must be able to provoke emotional responses in their messages. Warm prospects freeze when exposed to cold messages.

Not a desk jockey

Great marketers aren’t just about reading and writing. Instead, they go out into the real world and talk to employees, customers, and even competitors. Without this, they lose their feel – or never acquire it.

Is imaginative

Although in some business situations, imagination may be seen as a negative, employers should not come down too hard on marketers who appear to be daydreaming or throwing out lots of ideas.

Have a sense of humor

Sylvia Plath and Edgar Allan Poe were brilliant writers, but neither would be particularly effective or happy writing an infomercial script for miracle meat slicers. A lighthearted spirit helps marketers plow through “boring” and “trivial” assignments, connect with readers and work well collaboratively.

What would you add to the list?

So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is completely up to you. But believe in the effectiveness of digital marketing. And put it to good use.

It’s up to you to keep improving your digital marketing efforts. Lessons are all around you. In this case, your competitor may be providing the ideas and or inspiration. But the key is in knowing that it is within you already.

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.

When things go wrong, what’s most important is your next step.

Try. Learn. Improve. Repeat.

Are you devoting enough energy to improving your marketing, branding, and advertising? Do you have a lesson about making your digital marketing strategy better you can share with this community? Have any questions or comments to add in the section below?

Mike Schoultz is the founder of Digital Spark Marketing, digital marketing, and customer service agents. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  

More reading on marketing and advertising from Digital Spark Marketing’s Library: 

Get Rid of Mistakes in Marketing Messages to Improve Competitiveness

The Secrets to Becoming a New Market Leader

Do You Know the 9 Keys to Create Effective Advertisements?

How to Attract User Attention with an Engaging Headline

Why do other people’s posts get clicks in the hundreds while your excellent innovative studies stay persistently underrated? You may be missing one of the most powerful user attractions of all – an engaging headline.

In this article, you’ll find 8 elements that will make your headlines winners, and you’ll learn exactly why they are such effective tricks in terms of human psychology.

Surprise

Surprises in headlines work because human brains are like a novelty. Compared to expected pleasant events, unpredicted pleasant things “turn on” the pleasure centers in our brains even more. Thus, surprises prove to be far more stimulating and grab our attention much quicker than things we know well and even really like. This explains why people can subconsciously prefer an unexpected experience over something they want.

Questions

Questions that prime our curiosity is powerful brain influencers. Whereas, if we already know from the headline what we are getting next, our curiosity may be over before it begins.

The best questions are about something readers can relate to or want to know about.

Get emotional

Don’t be afraid to talk about your feelings. Feelings are the energy of your story and if you don’t use them, your story can’t move forward. People can relate to a feeling while they don’t necessarily relate to a number, statistic or even logic.

Stories are the connecting threads of all humans regardless of the arena, use them wisely. If you are struggling to find the emotion behind your story, then you aren’t telling the right story.

 

Talk to each person

You have to talk directly to someone in order for them to commit their attention. You can’t craft your message for the masses, craft it for one person and the masses will respond. I have told the story before about how I used to hate to write. I hated it because I thought there are all these rules. When I forgot about the rules and just wrote as if I was talking to someone, I found my love of writing. And people began to respond.

 

Bring them into the story

Your audience has to see themselves in your story. They have to imagine themselves using your product, your service or your advice. If they can’t picture that, then you aren’t telling your story to them. Tell the story and make them the hero. Your job is to get them to believe they are Rocky at the top of the steps pumping their fists in the air.

Remember how that made you feel when you watched the movie? You can hear the music, right? Try to give that feeling to your audience with your stories.

Curiosity

There’s a psychological phenomenon you can use effectively called the curiosity gap, which is the gap between something a person knows and something he or she wants to know. People start to feel a kind of deprivation when they notice a gap in their knowledge.

It’s possible to provoke that feeling by providing just a bit of information. Once a person knows a little, they will want to find out more and fill in the missing information so they can feel better. With this in mind, try to “prime the pump” by giving readers some intriguing (though incomplete) information in your headline, telling them enough to spark their curiosity but not so much that you give your story away.

Headlines
The headline is the most vital part of your feature. Treat the headline as if it were a summary of the article. Ask yourself, Why is this story important? What about it will it grab readers’ interest?

A good headline answers those questions by telling the reader something new, different, or useful–in 20 words or less.

To come up with a good headline, pretend you’re telling a friend what the article’s about, explaining the most interesting aspects of your story.

Keep the wording simple, and avoid superlatives and emotive language. Also, avoid using a brand or client name in the headline unless it’s very well known. Instead, focus on what’s most interesting about your topic.

Leads
A strong lead paragraph offers intrigue from the start. Editors don’t have time to read through the entire article to reach your key point, and neither do your readers. Think of the lead as an extended version of the headline, even using some of the same words.

When writing a lead, try to keep the paragraph short–two to three short sentences at the most. In total, your feature should be close to 400 words.

Don’t worry about your brand at this point–just introduce the interesting aspects of the story. If your lead reads like an ad, it’ll be discarded immediately.

The Second Paragraph
The second paragraph serves to support and expand on the ideas set out in the lead. It’s also a good place to let people know who’s “behind” the feature so there’s no confusion about who provided the copy.

Also, if the article has to be shortened due to space limitations, having the name of the company or spokesperson and your web address near the beginning will be vitally important.

If written well, the first two paragraphs can serve as a brief column item or filler if a newspaper or magazine has only limited space.

Images and Multimedia
A photo can often mean the difference between your feature being chosen for publication vs. them choosing your competitor’s. A photo helps explain the story and can draw the eye of those scanning the page. It also gives editors more options when filling space.

Make sure your photos are high-quality: Always provide digital photos in high resolution (300 dpi) and, if possible, have them shot by a professional. A bad photo will reflect on the quality of your feature.

Other multimedia options include a video or audio version of your story, or additional expert quotes and interviews. A feature podcast or multimedia news release can include all these assets to transform your story into an online experience for your audience, complete with links and reference materials to let them experience more for themselves.

Negatives

Everyone knows that superlatives like “best,” “greatest,” and “biggest” are effective in headlines, but sometimes negative superlatives such as “worst” are even more powerful. Possibly, this is because negatives are unexpected compared with positives and, thus, cause surprise.

Besides, negatives are powerful for tapping into people’s insecurities. Using words like “don’t,” “stop,” and “avoid” often work well since everyone wants to know if there’s anything they should stop doing.

Numbers

The first reason numbers work in headlines is that people like predictability and don’t like uncertainty. Numbers help readers by providing them with expectation management so that they know exactly what they are getting into. Additionally, it seems that the larger the number in the headline, the better the post spreads.

Audience reference

Basically, referencing your audience means using “you” in your headline. Seeing such a headline, the reader immediately feels known and named. The construction gains attention because our brains are focused on solving problems. Actively searching for solutions to problems is part of our survival instinct. That’s why when a reader is in the precise target audience of some headline, he thinks, “That’s for me!”

This tip also feeds into people’s self-interest. In other words, when you speak to your readers’ needs, desires, and emotions, you answer the main question in their minds: “What’s in it for me?”

Specificity

Quantifiable concrete facts, especially those that form images in our heads, are intensely interesting. Figures imply research and add to the writer’s legitimacy. Any kind of specificity works digits, names, examples, projections, descriptions, titles, results, etc. Specificity in the headline demonstrates your article is in-depth.

Also, when you are specific, it provides clarity and assurance to readers about what they will be getting into if they click.

The bottom line

When inserting these elements into your headlines, you may find that one trick works really well for a while but then starts delivering diminishing returns. Don’t worry. Just try another, and keep looking for new ways to engage your audience. Be experimental and playful toward what you are writing and literally ruthless about testing.