How to Withstand a Brand Crisis

Late last year a crippled Carnival Cruise ship was brought into port with thousands of disgruntled customers. Their vacations were ruined, they were stuck at sea and the media was having a field day covered their plight and the potential downside of the entire category of cruising. If you were Carnival, what would you do to prevent the brand crisis from getting worse?

If you are lucky, you haven’t been faced with this real question looming in front of you for your small business, but at any moment you might be.  You could have a rogue employee who does something foolish, or a product that doesn’t work the way it is supposed to, or a completely unreasonable customer who decides to take to blogs and start publicly bashing your company. In this 24/7 always connected world, the next crisis can be right around the corner. 

Trying to prevent it from happening is obviously the best choice, but what if it does happen?

Here are a few steps that crisis communications pros use when faced with this exact situation to help deal with a crisis, rebuild a brand reputation, and save a company.

  1. Express concern      The worst thing you can do when you start dealing with any crisis is to give the impression that you are not bothered by the crisis itself. In the case of Carnival, they ruined people’s vacations and the public needs to see them feel bad about it.  Feeling bad won’t fix anything on its own, but it does demonstrate that you and your company have a heart and that you care.
  2. Share the facts, not your defense     As the crisis plays out, chances are you will still be gathering the facts.  If there are lawyers involved, this can be particularly tricky – but when you have concrete facts, it is always a best practice to share them. This doesn’t mean using them to assign blame to a subcontractor or pointing fingers. It is possible that the crisis wasn’t your fault, but in the beginning that doesn’t matter. What matters is that you demonstrate you are trying to be honest and authentic as you and your team work to solve the issue.
  3. Outline a believable solution      The important thing in this phase is to not declare victory over a crisis prematurely. When you know that you have really solved the issue, give the public a real description of how you fixed it and how that fix will make it impossible for the same issue to happen again.
  4. Detail the real issue alongside the solution     Once you have done the first three steps, you can get to the point where you really share who was at fault.  This is not the moment for you to point fingers, but rather to elevate the issue if it is warranted.  If it was an employee that screwed up, this point is where you share the new policies that you have in place to fix that in the future. If it was a subcontractor problem, you talk about how you will be revising your entire supply chain to manage this type of issue.
  5. Emerge as a leader      The final step is what can turn a crisis into something that you just sit through and hope to survive through into a critical moment where you could transform your business. After you have emerged from the crisis, the question to ask is how you can lead your industry and help make sure that this crisis doesn’t happen to any other company.  This may involve creating a partnership or working with a third party group, or even starting one. The goal of this phase is to go above and beyond just fixing a problem, and demonstrate that what you learned from the entire experience was that this issue is critical to solve for the entire industry – and you are going to be the one to try and do it.

What do you think?

You Should Know the Keys to Your Learning Lessons

Clay Shirky once said: The change we are in the middle of isn’t minor and it isn’t optional. As Clay describes the digital internet age, it is far from minor and not optional. Right on the mark isn’t it? This description is particularly relevant to the need for continuous learning lessons.

learning lessons
Learning lessons.

Check out our thoughts on team leverage.
The amount of new technical information is doubling every two years. EVERY TWO YEARS. The top 10 jobs that were in demand in 2013 didn’t exist in 2004. We are currently preparing students for jobs that don’t yet exist, using technologies that don’t yet exist. All this in order to solve problems we don’t even know are problems yet. Scary, isn’t it?
For students starting a 4 year technical or college degree, one-half of what they will learn in their first year of study will be outdated by their third year of study. We are clearly living in exponential times, aren’t we? For more background see Shift Happens 2013.
What is your choice for the top learning issue of the day? Continuous learning is our choice. Taught in schools? We have not found many that are changing their learning and education strategy based on this environment. In fact, most seem to be hunkering down even more into the past.  We were very surprised by this finding.
In earlier times, perhaps several generations or so ago, our great grandparents and their parents faced an entirely different problem of learning. In their environment, both generations shared the same problems and basically the same solutions. Learning in this environment was a lot simpler. It was simply a matter of transferring information (facts) from the older generation to the newer one.
Enter the industrial age where the world had begun to change very rapidly and grow in complexity. Old solutions, old facts, were no longer enough. Learning needed to change to keep up, switching from learning old information to discovering and understanding new information and solutions. Clearly, a paradigm shift had begun.  No longer dumping facts into a learner’s memory was going to be adequate.
In the information and internet ages, learning problems have gotten much worse. As we said earlier, the amount of new technical information is doubling every 2 years … doubling. We are apparently living in exponential times.
So how do we improve our ability for continuous learning in such a fast-changing and complex environment? We have defined ten ways we believe are essential to achieving this goal. Let’s discuss each of these:

Learning lessons … learn by doing

Most of what we know, we didn’t learn in school. We learned it in the real world, actually doing, not reading or listening about doing. Confucius once said:
I hear, I forget. I see, I remember. I do, I understand.
Related: How Good Is your Learning from Failure?
He appreciated that being a creator was the best way to learn. Make your learning be active learning and be creators as often as possible. And learn as many new things as possible. That means making your work environment a climate of change. Rotate into new jobs every 18 to 24 months (note that new jobs don’t necessarily mean new employers). We believe this is the most critical of the ten ways to improve your learning.

observe and reflect
Observe and reflect

 

Life lessons learned … observe and reflect

By observing life’s experiences around us and careful reflection of what we see, we can gather facts and information to learn new solutions and methods. Increase your ability to ‘connect the dots around you. Take notes and revisit them often.
Embrace the mess of complex learning. In this new world of continuous learning, we are all teachers as well as learners. We realize learning is often an ugly task. Accept that the process of trial and error is an acceptable learning process. And watch carefully what others are learning all around you in both the business and personal environment.

Lesson learned … look for novelty

Our brains pay more attention to things in the environment that are new to our experience. So, seek out as many new experiences to try as you can handle and become an explorer. Continuously expand your boundaries of new experiences … include some far-out things in different fields. Continually practice connecting the dots of your learning.

 

continuous learning lessons
Continuous learning lessons.

 

Don’t fear failure

We need to be learners that ask hard questions and explore what might work and what won’t. As a student, we need to accept failure so we can use the often messy trial and error. Make failures and mistakes as learning sources (and the mistakes and failures need not be yours).

 

 

Develop curiosity

Continually think about what you don’t know, don’t be afraid of confusing our learning and evoking tough questions. You can develop interest. This curiosity can be used to tailor robust methods of blended learning. Curiosity must come first. Questions can be fantastic windows to great learning, but not the other way around. Build your skill of interest … it is a necessity for real learning.

 

Continuous learning … practice imagination

Albert Einstein once said: Logic will get you from A to B. Imagination will take you anywhere.
He understood the complexities of the world today required imagination for the discovery of new ideas and solutions. Creativity requires lots of practice; it doesn’t just happen on its own. So start working on this skill to add it to improve your learning.
 

 

Employ emotion

We as learners respond to things around ourselves that elicit emotion. Put emotional stories to work to create a stimulus-response learning process. Listen to inspirational and emotional stories and use them as experiential learning for yourself and those around you.

 

Embrace change and contrast

People learn new things best when they are in contrast to other information in the environment or to things that are in contrast to previous experiences. To improve learning, work on your experience of change … study trends, and study changes going on around you. Step out into the unknown as often as you can.

 

 

Understand the meaning

In learning, we respond best when we determine things that are most meaningful. Find the definitions that provide that which motivates us to dig deeper.

 

The bottom line

Connecting with others in the internet world is a great way to share ideas and solicit feedback, new views, and ideas. Once you have found some interesting connections who share like goals, try a collaboration project or two. Collaboration is an excellent way to expand learning in a sharing environment.

awesome content

 

If we as learners embrace the new paradigm of active learning, curiosity, and imagination, we could offer a spark to others around us and may even build a new movement.
 
So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is entirely up to you.
 
It’s up to you to keep improving your abilities for continuous learning. Lessons are all around you. In many situations, your competitor may be providing the ideas and or inspiration. But the key is in knowing that it is within you already.
 
It’s up to you to keep improving your continuous learning from all around in your environment.
 
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next step.
Try. Learn. Improve. Repeat.
Are you devoting enough energy continually improve your continuous learning?
Do you have a lesson about making your learning better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. 
More reading on learning from Digital Spark Marketing’s Library:
The Nine Most Valuable Secrets of Writing Effective Copy
How Good Is your Learning from Failure?
10 Extraordinary Ways for Learning to Learn
 

How to Choose an Email Marketing Software Solution?

There are over hundreds of small business email marketing software available in the market. It’s no wonder that some people find it both frustrating and tiring to choose the best tools that fit their needs. With the right tools, you can achieve increased revenue and a larger customer base. The problem is that it takes the right tools for the right task.

The truth is that there is no single tool that perfectly fits all your needs. Most marketers use at least 2-3 tools for different tasks. But how do you choose the marketing software that you’ll need for building connections with your customers?

Considerations for Choosing the Right Software

Before we discuss the email marketing software that works best for you, let’s first understand what makes good email marketing software. Each one of us has his/her conditions that need to be considered when choosing the right software. Therefore, we need to first understand what these conditions are so that we can wisely choose the marketing tools we purchase.

Features

Ideally, you’ll purchase or use the email marketing software that offers all the features that you need. If your budget is limited, you can go for the free or starter packages as these often provide the main features that you’ll need. There’s no need to purchase premium software that has tons of features that you’ll never be using.

Learning Curve

Another aspect of email marketing software is that they have varied learning curves. Basic tools are easy to learn but some marketing software may take a few dedicated hours just to get started. Choosing the email marketing software that fits your learning curve helps you get started as soon as possible. There’s no point in purchasing complicated software that you can’t use properly.

Integration

Email marketing software provides the benefit of integration for different platforms, particularly eCommerce sites. It’s something you’ll need to consider when choosing an email marketing software as it saves you lots of time.

Recommended Email Marketing Software

Our top 4 recommended email marketing software is what you can consider as all-around software that can be used by anyone. These tools are easy to use and provide key features at a minimal price. Most of this software is also capable of integration with different eCommerce sites.

1.     Omnisend

The magic that Omnisend has involves its simple learning curve that still comes with high-level customization through automated workflows. It’s one of the easiest email marketing software to learn, but it also offers flexibility as it allows omnichannel marketing.

Those who want to go deeper into email marketing can learn how to do automation, segmented emails, and designs for mobile through this software. Despite the diversity of features, the software makes it easy for anyone to learn how these are used for email marketing with its innovative design.

Overall, Omnisend is the perfect app to get started if you want to commit to learning email marketing.

2.     ActiveCampaign

ActiveCampaign is probably the most user-friendly in terms of design, especially for beginners that don’t want complications but aim for good results. The drag-and-drop interface makes it easy for anyone to learn and use ActiveCampaign. Another level of convenience added is the integration of royalty-free images for anyone to use.

In terms of core features, ActiveCampaign doesn’t fall behind because of its ability to provide real-time information on your email campaign’s performance. A/B testing results along with current open rates and conversion rates are viewable through a dashboard.

Overall, ActiveCampaign is the ideal software for anyone starting because it streamlines how email marketing is performed for anyone.

3.     MailChimp

MailChimp is popular because of its easy-to-use features for email marketing. Ready-made templates are available to help marketers get started with their email campaigns.

The strength of MailChimp lies in its ability to make social media marketing easier for anyone interested. Aside from automating when weekly newsletters are sent, it can also allow you to automate the template used for emails.

Overall, MailChimp is another strong choice for new marketers as it provides simple automation for your email campaigns.

4.     SendinBlue

The strength of SendinBlue is in its capacity to integrate with several eCommerce platforms in just a few clicks. Those who are handling several eCommerce stores will benefit from integration as it handles all these sites at once.

Contact list synchronization is another key feature provided by SendinBlue. With this software, there’s no need to worry about arranging contact lists from several sites. You can easily target receivers and send emails to different subscribers.

Overall, SendinBlue offers the strongest set of features for businesses that handle several eCommerce stores.

Summary

Choosing email marketing software is about accessibility and meeting your business needs. Even the simplest software can work well and provide you with results as long as you’re able to master how to use it.

For those that want flexibility, it’s recommended to master software that provides customization features such as omnichannel marketing and email automation.

Mistake: How to Avoid a Bad One Using Ultimate Checklists

What we see depends on what we look for. Using the ultimate checklists? Ever given them a try? There are lots of ways to use them. In addition, they are a great way to avoid bad mistakes. We like their use for simple reminders of ways to think and to work.

Check out our thoughts on team leverage.

mistake
Avoid bad mistakes.

After college, I spent almost 2 years training as a naval aviator.  An important element of that training was the use of checklists in the learning and refresher process.  Checklist utilization remains an important part of my business life.  It is always a good idea to have a helpful checklist for daily reminders of improvements for your business or your personal life.

Before we continue, let me ask you a question. 

What works best for your utilization of checklists in your business? We would love to hear what it was. Would you do us a favor and post it in the comments section below? Join the conversation. It would be greatly appreciated by us and our readers.

With the advent of the Internet, the number of marketing options available to both budding and experienced entrepreneurs has become staggering.

We read a great book on this subject recently. It was Atul Gawande’s book, The Checklist Manifesto. Gawande, who is several successful careers ahead of most of us (he is a surgeon, a Harvard professor, and a New Yorker staff writer) is accustomed to thinking about the error.

His first book, Complications, took a long, thoughtful look at the consequences of playing god while being human. His second, Better, tried to parse the subtle differences that enable some doctors to deliver outstanding care, while others — including many who seem just as dedicated — never rise above the average.

key checklist elements
Key checklist elements.

The Checklist Manifesto appears to be a logical follow-up to Gawande’s first two books. It, too, concerns the maddening difficulty and unquestionable urgency of making medicine fairer, kinder, and — especially — safer.

Avoid bad mistakes… book departure

In other ways, it represents a marked departure. Why do we conclude this? Take a review of the book covers. Complications are subtitled “A Surgeon’s Notes on an Imperfect Science.”  Better is “A Surgeon’s Notes on Performance.” The subtitle of the new book? “How to Get Things Right.” Interesting, isn’t it?

First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to Ebola. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third.

Essential reading

Checklists are essential reading for anyone working to avoid the serious impacts of mistakes.

Doctors often overlook or omit steps in the multitude of tasks we perform every day. As Atul Gawande argues in “The Checklist Manifesto,” these are situations where a simple to-do list could help. For example, a five-point checklist implemented in 2001 virtually eradicated central line infections in the intensive care unit at Johns Hopkins Hospital, preventing an estimated 43 infections and eight deaths over 27 months.

Gawande notes that when it was later tested in I.C.U.’s in Michigan, the checklist decreased infections by 66 percent within three months and probably saved more than 1,500 lives within a year and a half. Pretty conclusive stuff, isn’t it?

bad decision making examples
Bad decision-making examples.

Mistake … managing complexity

Gawande, a professor of surgery at Harvard Medical School, makes the case that checklists can help us manage the extreme complexity of the modern world. In medicine, he writes, the problem is “making sure we apply the knowledge we have consistently and correctly.” Failure, he argues, results not so much from ignorance (not knowing enough about what works) as from not properly applying what we know works.

This is an essential insight. Taxed with great and increasing complexity, even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologies—neither seems to prevent grievous errors.  The question is can the checklist be the process for improvement?

Other applications

Medicine is not the only complex profession where lives are on the line. In making his argument, Gawande deftly weaves in examples of checklist successes in diverse fields like aviation and skyscraper construction. He maintains that checklists not only help pilots and builders get the stupid stuff right but foster the communication required to deal with the unexpected.

Key checklist elements

Gawande describes the key things about a checklist, much of it learned from Boeing. It has to be short, and limited to critical steps only. Generally, the checking is not done by the top person. In the cockpit, the checklist is read by the copilot; in an operating room, Gawande discovered, it is done best by a nurse.

Highly intelligent and trained people are, occasionally, not as smart as they think they are. And the more complicated tasks become, the easier it is to crash and burn — because there are so many steps.

“Our great struggle in medicine these days is not just with ignorance and uncertainty,” Gawande says. “It’s also with complexity: how much you have to make sure you have in your head and think about. There are a thousand ways things can go wrong.”

At the heart of Gawande’s idea is the notion that doctors are human, and that their profession is like any other.

“We miss stuff. We are inconsistent and unreliable because of the complexity of care,” he says.

Interesting example?

Dr. Gawande closes “The Checklist Manifesto” with the story of the crash landing on the Hudson River, in January 2009, of a US Airways plane that had lost its power in both engines due to bird ingestion. It was undoubtedly a good thing that every member of the crew had been drilled in various procedures.

But the “miracle on the Hudson” happened because Capt. “Sully” Sullenberger focused on flying the plane, not a checklist on how to fly the plane. As William Langewiesche put it in his account of the incident, “Fly by Wire”: “There was no time for the ditching checklist. . . . Across a lifetime of flying, Sullenberger had developed an intimacy with these machines that is difficult to convey. He did not sit in airplanes so much as put them on. He flew them in a profoundly integrated way, as an expression of himself.”

Capt. Sullenberger himself described the final moments this way: “The earth and the river were rushing towards us. I was judging our descent rate and our altitude visually. At that instant, I judged it was the right time. I began the flare for landing. I pulled the side-stick back, farther back, finally full aft, and held it there as we touched the water.”

Takeaways

Certainly has convinced me of the value of great checklists. What about you?

Need some help in capturing more improvements for your staff’s teamwork, collaboration, and learning? Creative ideas in running or facilitating teamwork or continuous learning workshop?

 

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.

When things are not what you want them to be, what’s most important is your next step.

Test. Learn. Improve. Repeat.

Are you devoting enough energy continually improving your continuous learning?

Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of  business. Find him on G+Twitter, and LinkedIn.  

More reading on learning from Digital Spark Marketing’s Library:

9 Things to Know About Creative Visual Design Content

8 Presenter Mistakes That Are Rarely Made Twice

Know These Great Secrets of Collaboration and Co-Creation

Successful Persuasive Writing Strategies

Persuasive writing is any written work that tries to convince the reader of the writer’s opinion. Aside from standard writing skills, a persuasive essay author can also draw on personal experience, logical arguments, an appeal to emotion, and compelling speech to create persuasive writing strategies and influence readers. 

Persuasive writing relies on different techniques and strategies than other written works: In a persuasive essay, it’s not enough to simply inform; you also have to convince the reader that your way of thinking is best. So to help you get started, this guide explains all the basics and provides persuasive writing examples. 

What is persuasive writing? 

Unlike other forms of writing meant to share information or entertain, persuasive writing is specifically written to persuade, which is to say it convinces the reader to agree with a certain point of view. 

Persuasive essays are most closely related to argumentative essays, in that both discuss a serious issue with logical arguments and offer conclusive resolutions. The main difference between a persuasive essay and an argumentative essay is that persuasive essays focus more on personal experience and appeal to emotions, whereas argumentative essays mostly stick to the facts. 

Moreover, argumentative essays discuss both sides of an issue, whereas persuasive essays focus only on the author’s point of view. The language and tone in persuasive essays tend to be more conversational as well—a tactic of persuasive speech intended to build a more personal and intimate relationship between the author and reader. 

>>Read More: The Only Guide to Essay Writing You’ll Ever Need

Why is persuasive writing important?

For starters, there’s always a demand for persuasive writing in the world of business. Advertising, website copywriting, and general branding all rely heavily on persuasive messaging to convince the reader to become a customer of their company. 

But persuasive writing doesn’t always have to be self-serving. Historically speaking, persuasive essays have helped turn the tide in many political and social movements since the invention of the printing press. 

As you can see from the persuasive writing examples below, the techniques of a persuasive speech can help change or challenge the majority beliefs in society. In fact, if you look into any major cultural movement of the last few centuries, you’ll find persuasive writing that helped rally the people behind a cause. 

Ethos, logos, and pathos in persuasive writing

There are lots of ways to persuade people, but some methods are more effective than others. As we mention in our guide on how to write a persuasive essay, good persuasive writing utilizes what’s known as the modes of persuasion: ethos, logos, and pathos. 

First put forth by Aristotle in his treatise Rhetoric from 367–322 BCE, ethos, logos, and pathos have since become the core of modern persuasive speech and should be incorporated into any persuasive essay. Let’s break them down individually.

Ethos

The ancient Greek word for “character” or “spirit,” ethos in persuasive writing refers to how the author presents themself. Authorities on an issue are most likely to convince the reader, so authors of persuasive writing should establish their credibility as soon as possible. 

Aristotle suggests that the author demonstrates their useful skills, virtue, and goodwill toward the reader to present themselves in the best light. 

Logos

The ancient Greek word for “logic” or “rationale,” logos refers to using logical arguments and evidential data. A good writer doesn’t rely only on persuasive speech—they also back up their perspective with statistics and facts. 

Logos aren’t just about backing up arguments with plenty of research (although that is essential). In persuasive writing, logos also refers to structuring your argument in the best way possible. That includes knowing how to start an essay, progressing your points in the right order, and ending with a powerful conclusion

Pathos

The ancient Greek word for “suffering” or “experience,” pathos involves an author’s appeal to emotion. As much as we’d like to think of ourselves as logical creatures, study after study has shown that humans tend to make decisions more from emotions than from reason—and a good persuasive writer is well aware of this. 

Persuasive speech often “tugs at the heartstrings.” The author might share a personal experience, such as describing a painful event to either win the reader’s sympathy or urge them to consider someone else’s feelings. 

Aristotle emphasizes the importance of understanding your reader before employing pathos, as different individuals can have different emotional reactions to the same writing. 

Persuasive writing-tips and strategies

1 Choose wording carefully

Word choice—the words and phrases you decide to use—is crucial in persuasive writing as a way to build a personal relationship with the reader. You want to always pick the best possible words and phrases in each instance to convince the reader that your opinion is right. 

Persuasive writing often uses strong language, so state things definitively and avoid “hedging.” Persuasive writing also takes advantage of emotive language—words and phrases that describe feelings—to encourage the reader to form sentimental connections to the topic. 

Wordplay like puns, rhymes, and jokes also works as a good memory tool to help the reader remember key points and your central argument. 

2 Ask questions

Questions are great for transitioning from one topic or paragraph to another, but in persuasive writing, they serve an additional role. Any question you write, your reader will instinctively answer in their head if they can, or at least they’ll wonder about it for a moment. 

Persuasive writers can use questions to engage the reader’s critical thinking. First, questions can be used to plant ideas and lead the reader straight to the author’s answers. Second, if you’ve presented your evidence clearly and structured your argument well, simply asking the right question can lead the reader to the author’s conclusion on their own—the ultimate goal of persuasive writing. 

3 Write a clear thesis statement

thesis statement openly communicates the central idea or theme of a piece of writing. In a persuasive essay, your thesis statement is essentially the point of view that you’re trying to convince the reader of. 

It’s best to include a clear, transparent thesis statement in the introduction or opening of your essay to avoid confusion. You’ll have a hard time trying to convince the reader if they don’t know what you’re talking about. 

4 Draw a persuasion map

A persuasion map is like an outline of your argument, designed as a writing tool to help writers organize their thoughts. While there are different formats to choose from, they all typically involve listing out your main points and then the evidence and examples to back up each of those points. 

Persuasion maps work great for people who often lose track of their ideas when writing or for people who have trouble staying organized. It’s a great tool to use before you write your outline, so you know everything you want to include before deciding on the order. 

5 Speak directly to the reader

As we’ve mentioned above, the relationship between the author and reader is quite significant in persuasive writing. One strategy to develop that bond is to speak directly to the reader, sometimes even addressing them directly as “you.” 

Speaking to the reader is an effective strategy in writing. It makes the writing feel more like a conversation, even if it is one-sided, and can encourage the reader to lower their defenses a little and consider your points with an open mind. 

6 Repeat your main arguments

Repetition is a classic technique in persuasive writing as a way to get ideas into your readers’ heads. For one thing, repetition is an excellent memory aid, as any teacher will tell you. The more someone hears something, the more likely they are to remember it. In persuasive writing, however, repetition can also influence readers’ way of thinking. 

Repeating the same idea over and over essentially normalizes it. When combined with substantial evidence and rationality, repetition can make even radical ideas seem more grounded. 

Examples of persuasive writing

As mentioned above, persuasive essays have assisted in many major historical events and movements, often when society was undergoing a significant shift in beliefs. Below are three such persuasive writing examples from different periods of American history: 

Common Sense by Thomas Paine (1776): Not all colonial Americans thought a revolution against England was a good idea. Thomas Paine released this forty-seven-page pamphlet to the general public to convince them the American Revolution was not only a good idea but also an ethical one. 

Declaration of Rights of the Women of the United States by Susan B. Anthony, et al. (1876): Written in the style of the Declaration of Independence, this document outlined the requests of the National Woman Suffrage Association (NWSA). Mentioning the hardships of women and calling out the inequality between genders, this printed pamphlet was distributed illegally at the centennial Independence Day celebration in Philadelphia. 

Letter from Birmingham Jail by Martin Luther King, Jr. (1963): Imprisoned for a nonviolent protest, King wrote this persuasive essay in response to published criticism of the Civil Rights Movement by Southern religious leaders. Although the essay addressed the critics directly, it was simultaneously approachable to anyone interested in King’s point of view. 

Persuasive writing FAQs

What is persuasive writing?

Persuasive writing is a text in which the author tries to convince the reader of their point of view. Unlike academic papers and other formal writing, persuasive writing tries to appeal to emotion alongside factual evidence and data to support its claims. 

What is an example of persuasive writing?

Some famous examples of persuasive writing throughout history include Common Sense by Thomas Paine, the Declaration of Rights of the Women of the United States by Susan B. Anthony, et al., and Letter from Birmingham Jail by Martin Luther King, Jr. 

What are different types of persuasive writing?

While persuasive essays are the most famous example of persuasive writing, the same style also applies to writing in advertising, journalistic op-ed pieces, public speeches, public service announcements, and critical reviews.

Reasons Not to Repeat the Same SEO Focus Keyword

An SEO focus keyword or focus keyphrase is the search term that you want a page or post on your website to rank for. There’s a problem, though. When you’re dying for your website to rank for a specific keyword, you’ll want to optimize as many pages and posts as possible for that keyphrase. And that creates another problem — when you do that, you end up competing with yourself…and not well. The best tactic is to only use each keyphrase one time. But that doesn’t mean that multiple pages/posts on your website can’t rank for that topic. You just don’t want them competing when it comes to the keyphrase.

Focus Keyword Types Defined

A focus keyword is not necessarily different from a long-tail or short-tail keyword, but it’s still important to make all three distinctions. Before we tell you what not to do when it comes to your focus keyword, we’ll explain what each type is so you can better follow along.

Focus Keyword

While “focus keyword” is something you’ll regularly hear about if you use the Yoast plugin, it’s also a basic SEO strategy. A focus keyphrase is a term that you want a page/post to rank for. You may use other keywords on the page as well, but the focus keyphrase is the most important keyword on that page – and it should be one of the most important keywords for your overall SEO strategy, too.

Short-Tail Keywords

A short-tail keyword is a short, one- or two-word keyword that’s broad and general instead of specific. “Podcasts” is an example of a short-tail keyword. “WordPress” and “WordPress themes” are both short-tail keywords, too, as they’re very broad topics that don’t allow for much detail.

Long-Tail Keywords

A long-tail keyword is a longer, more specific keyword phrase that consists of three to five-plus words. “Best podcasts of 2021” is an example of a long-tail keyword, and they can get even more specific than that. “Best WordPress theme for bloggers” is another example of adding a long tail to the short-tail keyword.

How the Three Types of Keywords Relate

People use both short- and long-tail keywords when searching online, and since short-tail keywords get more traffic, beginner marketers often focus only on these in their content. But short-tail keywords are majorly competitive, and it’s hard for any website, especially a newer one, to rank just for them. You are often competing with some of the biggest websites in the world (or at least industry) when you do that.

Long-tail keywords, on the other hand, are more specific and have less competition. That means that visitors will have an easier time finding exactly what they want and your website has a better chance of ranking higher than it would for a short-tail keyword.

Now, with all of that said, here are six reasons why you don’t want to use a focus keyphrase more than once.

You’ll Compete Against Yourself in Search Engine Results

The top reason why you don’t want to use a focus keyphrase more than once is that you’ll compete against yourself for ranking on Google and other search engines. There’s a term for this: keyword cannibalization.

Let’s talk about how this happens. You have a focus keyphrase that you want a page/post to rank for, but instead of optimizing one page, you optimize two – two is better than one, right?! (Nope.) You assume that Google will think that both pages are equally worthwhile to show people searching for that keyphrase, which means that both pages will rank high in search results.

That’s not usually what happens, though. Yes, some websites have luck when it comes to this, with both pages that are optimized for the same keyphrase showing up in the top results. However, a site needs a ton of authority for this to happen.

If one article already ranks in the top 10, then maybe you can create a second page that will rank up there, too. But this is by far the exception, not the rule. It’s not something you want to take a chance on, especially when there are other, better, more savvy SEO strategies.

Google May Adjust Rankings of Your Content

Google will only rank two pages, tops, from the same site for the same query. So if you were to use a focus keyphrase on more than two pages, no matter how much authority your site has, Google won’t rank more than, at the most, two. This is to keep the search results more useful to searchers and prevent a single site from monopolizing the SERPs.

Also, Google doesn’t like duplicate content, whether you purposely or accidentally created it. In the case of standard and expected duplicate content, like a web version and a printer version of the same page, Google will pick one to show in search results. But in the case of deceptive duplicate content that’s intended to manipulate search results – like using the same focus keyphrase on multiple pages (even if your intent wasn’t malicious) – Google could “make appropriate adjustments in the indexing and ranking of the sites involved.” Even worse, “the site might be removed entirely from the Google index, in which case it will no longer appear in search results.”

When you try to optimize for the same exact focus keyword over and over, you miss out on the chance to optimize for related, high-value keyphrases. Take a look at the search results below:

As an example, let’s say you run a website that reviews podcasts. Right now, you’re pushing your true-crime podcast reviews and roundups. So, naturally, you want to use the focus keyphrase “true crime podcasts.” Great! But if you only focus on that keyphrase, look at all the others you’d miss out on. And that’s only with the simplest type of SEO research you can do, i.e., plugging a keyword into Google and having related searches auto-populate.

It’s More Difficult to Create an Authority Page or Cornerstone Content

Whether you have a blog, online store, or another type of website, chances are you want to create some sort of authority page or cornerstone content. If you try to use the same key phrase on several pages, Google and your visitors won’t know where the most thorough content lives. You’d be better off combining those two (or more) pages to create one long-form, in-depth article.

In the case of an online store, you can create one category page that ranks for your keyphrase and then points visitors to other product pages that fall under that main category. And all of those sub-pages will link back to the category page. Etsy is a great example of this. Look how the Home and Living main page links to sub-topics. Plus, the category page breaks up links to other pages by more than just the basics (furniture, lighting, office…) by also linking out based on interest.  Brilliant.

There Will Be Fewer Chances for Internal Linking

When you use the same focus keyphrase over and over instead of creating content around other long-tail keywords, you limit how much you can internally link to the more important content. Continuing with the “true crime podcasts” example above, think of where you’d link to and from if you had two or more pages with that focus keyphrase.

Pretty hard to figure out, right? Do you designate one page as more important than the others and then link to it? Or do you consider them all equally important and link to and from each one? Both options kind of defeat the purpose.

Instead, you should utilize related keywords that people will probably search for in addition to the focus keyphrase. For example, look at these “podcasts” keyword research results from Google’s Keyword Tool:

Users who are interested in true crime podcasts will probably also search for “podcasts like Serial,” “podcasts about cults,” and “podcasts about true crime.” You can then create blog posts to target each of those keywords, and they can all link back to your main “true crime podcasts” content. Congrats on doubling up your SEO efforts!

You are fortifying the cornerstone content you want to rank the most while attracting traffic to other keywords. And providing genuinely valuable content for your audience.

The answer is actually a snippet of the podcast description from Audible. It’s the same summary that shows up when you add the podcast to your player. The summary written by the creators doesn’t exactly tell someone if the podcast is worth a listen. A review by a listener like yourself would offer a much more honest answer.

The bottom line

The point of a focus keyphrase is to focus. And you can’t do that if you’re using that keyphrase anywhere and everywhere you can wedge it in. Both Google and your website visitors appreciate value. Using a wise SEO strategy and creating a site structure that makes sense will please everyone, from the tech that ranks your content to the people who will find and read it.

Body Language Signs: 10 Tips for Effortless Augmenting Messages

Feelings have a critical role in the way customers are influenced. Feelings and emotion do have a critical role in your marketing messages, don’t they? And body language signs will contribute significantly to those feelings and emotion.

body language signs
It pays to give attention to body language signs.

Check out our thoughts on customer focus.
What does your body language say? Does it say you’re confident, smart, and enthusiastic—or quiet or insecure?
Related post: Customer Loyalty …10 Ways to Gain, Build, and Retain It
Here is an interesting fact to keep in mind. Only a small percentage of communication involves actual words: 7%, to be exact. In fact, 55% of communication is visual (body language, eye contact) and 38% is vocal (pitch, speed, volume, the tone of voice). The world’s best business communicators have strong body language: a commanding presence that reflects confidence, competence, and charisma.
So here are 10 ways you can augment your messages with strong body language communication:

Body language signs … draw attention

Use visual descriptions as examples to help people understand your key points. It will help them be remembered better.

 

Employ eye to eye contact.

 

Eye to eye

Always, always look people directly in the eye. For large groups select several people in the audience to look at. Engage them with your eyes.

 

 

Use facial expressions explicitly

Reflect passion and generate empathy with the listener by using soft, gentle, and aware facial expressions. As much as possible avoid negative facial expressions, such as frowns or raised eyebrows. What is or isn’t negative is dependent on the context, including cultural context, so be guided by your situation.

 

augment messages
Always augment messages for best community results.

Body language signs of lying … a pause

If you have been asked a hard question or you want a different way to draw attention, simply pause. Pay attention to your breathing … slow breaths.

 

 

Be natural

Even if you were to succeed in controlling your body language “by the book,” you would look fake. While there are certain aspects of body language that can be improved upon to create a more effective message, you still need to act like yourself and not be robotic.

 

 

Body language signs … vary your gestures

Avoid being stiff and unemotional. Vary your gestures to remain personal and real.

 

 

Direct gestures toward the audience.

Direct gestures let you more clearly indicate a favorable outcome for the listener. Direct the most negative gestures away from yourself and the listener. Clearly, indicate that you wish that no obstacle stands in the way of your intended message.

 

 

Get buy-in

Get your audience agreeing with you by using positive gestures like nodding in agreement, smiling, and using open gestures.

 

 

Body language signs of lying … a smile

A basic must do. Puts your audience at ease.
Related post: Client Engagement … 4 Actions To Improve Engagement

 

Encourage participation

Use open gestures and walk around and towards the group naturally.
So do are you sending the unspoken messages that you are intending to send? It does make a difference. No one is born with this skill … it takes lots of focused practice. Dive in today and notice your body language communication improvements.
Remember this simple fact. The body language communication influence you have on others is usually way beyond what you imagined it to be. Let it be your difference maker.
create_website_design
Need some help in building better customer trust from your customer engagement? Creative ideas to help grow your customer relationships?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job and pay for results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your continuous learning for yourself and your team?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on customer engagement from our library:
Complaint Management … Tips for Small Business Success
Complaint Handling … 14 Effective Business Relationship Recommendations
Influence Consumer Behavior by These 9 Personalization Strategies
Employee Engagement Activities …13 Mistakes that Destroy Engagement
 
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

 

 

Rethinking Boomers and the Dangerous Myth of Reinvention

Are you a baby-boomer? Have you decided what to do with yourself after your retirement? Are you rethinking boomers?

Rethinking boomers
Rethinking boomers.

Before you answer those questions, I’d like to refer you to a fascinating article by Marc Freemen: The Dangerous Myth of Reinvention.
A man is never too old … until his regrets take the place of his dreams.
John Barrymore
Marc Freedman is founder and CEO of Encore.org, which annually gives out The Purpose Prize for social innovators in the second half of life. He is the author of The Big Shift: Finding Work that Matters in the Second Half of Life.
Like many of us, you may not have heard of this organization. And that’s not because it has not been very successful.
For those not familiar with Encore, here’s how they describe themselves:
Encore.org is building a movement to make it easier for millions of people to pursue second acts for the greater good.
We call them “encore careers”. These are jobs that combine personal meaning, continued income, and social impact in the second half of life. An excellent idea, isn’t it?
A  lot of this article revolves around two keyword definitions. Here are the words and relevant definitions from the Merriam-Webster dictionary:
Reinvention – A complete remake or redo to bring into use again.
Reintegration- a restoration to a unified state.
We will come back to these definitions in a moment.
We will leave it to you to read Marc’s article in its entirety. In this blog, I will capture components to give my views on the author’s opinions.

Myth of reinvention
Myth of reinvention.

Point one

 Gary Maxworthy spent three decades in business until a personal tragedy prompted him to reexamine his priorities.
He left the corporate world behind and set off to find his true calling. In the process discovered both a new identity and the path to accomplishing his most important work fighting hunger. 
In this telling, Maxworthy is an archetypal example of the reinvention mythology that seems omnipresent today.
This is especially so when it comes to those in the second half of life. Self-help columns are packed with reinvention tips.   
For all its can-do spirit, I’ve come to believe the reinvention fantasy. The whole romance with radical transformation unmoored from the past,  is both unrealistic and misleading. 
I’ll even go further. I think it is pernicious, the enemy of actual midlife renewal.
 For the vast majority of us, reinvention is not practical, or even desirable. On a very basic level, it’s too daunting.
How many people have escaped the past, started from scratch, and forged a whole new identity and life?
Sure, it happens. But not often, at least outside of Hollywood.
 
My view:
Let’s start with the meaning of reinvention, so we are all on the same page.
Reinvention is a remake or redo. But in this context, I believe the remake or redo has to do with the end state of what you want to do.
For example, people have executed reinventions within their careers on many occasions.
I started as an engineer, then went into marketing, and ended up as a business unit executive. The end state in each instance was different. However, many of the skills required for success were the same.
One could refer to these changes as a reintegration or a reinvention.
Not very different indeed? More like splitting hairs?
My conclusion then is that people in retirement have several choices. They can be totally retired and do hobbies, or pick a different end state of activity.
This could be much different than the one that represented their last job. To achieve this new end state, they could reinvent or reintegrate.
In case, many (or perhaps most) skills to be successful would already be there. It is not like they are starting over, in my opinion.
So I believe Marc is splitting hairs here. His conclusion is far overstated.

Point two

More troublesome is the underlying assumption that the past. In other words, our accumulated life experience is baggage to be disregarded and discarded.
Isn’t there something to be said for racking up decades of know-how and lessons?
Considering failures as well as triumphs? Shouldn’t we aspire to build on that wisdom and understanding?
 My view:
Don’t understand how he got to this conclusion at all. Whose underlying assumption is this? Not a good one in my opinion.
Everything new we decide to do whether a reinvention or reintegration is built on the old. It is often just ‘reconnecting the dots’ of experience in a different way.

Rethinking boomers … point three

Studying social innovators in the second half of life with a focus on individuals who have done their greatest work after 50. I’m convinced the most powerful pattern that emerges from their stories can be described as reintegration, not reinvention. 
These successful late-blooming entrepreneurs weave together accumulated knowledge with creativity. They continually are balancing continuity with change.
They are continually crafting a new idea that’s almost always deeply rooted in earlier chapters and activities.
 My view:
Certainly, agree with these points mostly in entirety. However, they do seem in conflict with the previous points, don’t they?
Again I believe that much too much is being made of the differences in the meanings between reinvention and reintegration.

Baby boomer
Baby boomer.

Point four

To me, that’s the most damaging part of the reinvention mythology. It is the preoccupation not only with rebirth, but with youth itself, even as it is slipping away.
Today 70 is upheld as the new 50, 60 the new 40 or even 30, and 50 practically adolescence. 
My view:
My opinion is that there are varied reasons why people want to continue to have meaning in their lives and try new things.
It is about the age of continual learning, and you could (and perhaps should) consider this to be age-insensitive.
While I certainly have no real data to back it up, I believe new things and continuous learning has little to do with age in most instances. Notice I did not use either of the terms reinvention or reintegration.
In fact, I would conclude most baby boomers would like to ignore age entirely. They would prefer to make it irrelevant.

My takeaways

I don’t buy into the myth of reinvention. I believe all people, regardless of age, should consider new things. They are just building new skills on top of the old.
Probably none of the new skills will be far afield from the older ones. And for certain, everyone should be as active as possible. This includes continuous learning and engagement in activities with  new end states. This is particularly true of ones that ‘give back.’
I certainly believe in ‘encore careers”. That is jobs that combine personal meaning, continued income, and social impact in the second half of life.
Encore.org is a great organization with an impressive mission.
What do you think? Do you have comments or opinions to add to this discussion?

 

 

Customer engagement
Customer engagement improvements are worth the effort.

 
Need some help in building better customer insights from your customer engagement? Creative ideas to help grow your customer base?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job of growing customer insights and pay for results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new insights that you have learned.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your continuous learning for yourself and your team?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
 
Check out these additional articles on customer service insights from our library:
10 Next Generation Customer Service Practices
Handling Customer Complaints … 8 Mistakes to Avoid
Customer Service Tips … How to Take Charge with Basics
7 Ways to Create a Customer Service Evangelist Business
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

 

Search Marketing: 10 Rookie Mistakes You Don’t Want to Make

Mistakes are a part of life. But you don’t want them to be even a small part of your best search marketing design experience. We know that providing valuable information via our blog, emails, and social media is the best way to attract customers and clients.
And by figuring out exactly what their pain points, needs, and desires are, we can create content that best meets their expectations.

search marketing
Best content marketing design.

People’s time is priceless. Don’t waste it with irrelevant messages. Engage them with messages that they are interested in.
Content marketing is the process of delivering brand value to an audience by publishing branded content designed to help or entertain to earn attention rather than pay for it.
Related: 12 Lessons from Ben and Jerry’s Marketing Strategies
Have you ever wondered if the content you are writing is run of the mill or just plain boring? If no one likes your content, you won’t get any social shares, linkbacks, or traffic.
Whether you write content for B2B or B2C sites, there is an art to content creation.
Follow the tips below, and you’ll increase the likelihood of your content being shared, which will help you generate traffic.
Content marketing is all the rage. It seems marketers are falling all over themselves to increase budgets, increase volume, and in many cases, decrease the value.
Like any other business initiative, content marketing is a STRATEGY, not a tactic. And as such, it should be planned and executed with well thought out processes and procedures.
While there are articles, books and a plethora of data on what content marketing IS, I’ve decided to discuss the  mistakes to avoid in delivering content readers are clamoring for:
 

content marketing strategy
Content marketing strategy.

Search marketing … focus on the best content marketing strategy

 Content marketing needs to put attention on the consumer, not on your business.
Content marketing strategy is not about you or the public relations of your business.

  

Make it difficult to share 

It seems like common sense to have sharing widgets on your content so users can easily make a couple of clicks of the mouse and share your words with the masses, but so many people miss this all-important step.
And if you’re creating something like a brochure? Include the URL, so you can easily be found.

 

 

Expensive 

Or at least it doesn’t have to be. Remember that your content marketing strategy sources can (and should) include: your brand, your staff, your customers and  EVERYTHING else that surrounds your company.
With all of those sources, it shouldn’t take moving mountains to create something creatively good.

 

 

Too promotional

examples of content marketing
Examples of content marketing.

 

Successful marketers know good content aims to help, not sell. Be a help and avoid selling at all costs.
Remember selling is a component of marketing, but marketing is not selling.

 

 

Best content marketing design … a “Project” 

Try an on-going process. It takes gobs of time to do it right, and if done correctly it’s never over.
Tackle it in an iterative manner and use reviewers to critique the work.

  

Blog 

While your blog is one way to create content marketing, it shouldn’t be the only way your company distributes content for your would-be clients to consume.
There’s also: social media, eBooks, case studies, informational packets and brochures, presentations, videos, podcasts, and workshops.

 

 

Everything to everybody all the time 

Good content marketing efforts nurture prospects and lead through the entire lifecycle. It should continually aid current customers.
One piece of content won’t be helpful to everyone at every stage.

  

Boring content 

The only way your content has a chance of going viral is if it’s perceived as EXTREMELY valuable. As in, you’re sharing jaw-dropping tips and tricks for your industry.
Otherwise, your story about the amazing service you received at the pancake house is just serving your need to see your name in the byline.

  

One-way communication 

It’s not enough to push your content out.
To execute a content marketing strategy that is helpful, you’ll need to respond, comment, ask questions, and interact with the people who are consuming your work.
 

 

Solely from marketing 

Not only should you consider having several departments help create content, you can’t rule out having your customers help you create great content, also.
Or at least ask good questions for you to respond to.

 

Remember this simple fact 

Stop interrupting what people are interested in and be what people are interested in. Let your content marketing success be your difference maker.
From maximizing quality to increasing your online entry points, eliminating these content marketing mistake will help build a foundation that will serve your customers, your brand and — perhaps most importantly — your bottom line.

 

 

 

What would you add? I’d love to hear from you in the comments section below!
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improve your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on marketing strategy from Digital Spark Marketing’s Library:
Pinterest Marketing … Rich Pin Tips for Discovery Shopping
Improve Success with Small Business Tagline Designs
How to Get Small Business Press Coverage
Secrets to BMW Marketing Videos … Effective Campaign?
 
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

Sustainable Development: 9 Tricks to Get More Eyeballs to View Yours

How does your business deal with change occurring online? We have written several articles about adaptation and change. There has been tremendous change online since the advent of the internet, yes? And the amount of change in this arena and in consumer response, while still in its infancy, continues to accelerate.   So it is essential to adapt the online presence of your business to these changes with some sustainable development goals  for your website design.
Check out our thoughts on building innovation.
Have you ever wondered what makes a website truly great? So great that traffic is high, people are engaging with demand are off the charts, and many new customer relationships being built. The simple objective … turn marketing into content, not content into marketing.
How often do you find a new website that makes you stop and stare? It screams to you that it is a modern-day masterpiece. The aesthetic and user experience are off the charts. It’s new, innovative, and, frankly makes you wish you could design a web site for your business with all the great features of the one you are looking at.
Related post:  Social Media Platforms … The Magic Every Content Marketer Needs
Think about what makes it stand out to you? Is it a beautiful, award-winning graphic design? A killer SEO strategy? Its interactive, cutting-edge user experience? Or is it simply tied to the amount of monetary investment? The bigger the budget, the better the website, right?
The heart of most marketing campaigns has been the website. The biggest problem with most websites however is that they are instantly forgettable. They say the same thing as your competitors. You see two possible results from this problem. The first is that most customers will quickly lose interest and click away from the site. The second is that, if they stay, they’ll find no reason to select you, because there’s no discriminating message. They click away with no reason to return.
So what is the magic of creating a potentially eye catching web site? Consider these 9 website design  goals to build your marketing strategies around:
 

Make content a priority

Build your entire website design around your content. No exception. Make it efficient, accessible, and searchable. Make the interface easily adaptable for multiple platforms.
 
Related post: 11 Updates to Starbuck’s Creativity and Innovation

Know your target community

 When starting a web project, many think about whom we are, what’s special about us, and how we should communicate our unique selling points.
But our readers aren’t interested in us, our business, and our products
They just want to know what’s in it for them.
Take the time to grab insights of all types from your customers. What keeps them up at night, both professionally and personally? What will they be worrying about at the time of your talk? Maybe they’re more concerned about what to have for lunch?

simplicity
Simplicity is key.

Simplicity

The center piece of your design should be the element of simplicity. This design goal interacts with most other of the design goals, so a change here will make improvements in other goals.

 

 

Sustainable development … clear description

Many websites fail to clearly and easily answer “Who I am,” “What I do,” and/or “What can you (the visitor) do here.”
If you’re a well-known brand or company (i.e. Apple for example) you can probably get away with not having to describe who you are and what you do; but the reality is, many enterprise businesses still need to answer these questions so that each visitor knows they are in the “right place.” If visitors can’t identify what it is you do or where to go to find what they need within seconds, they won’t stick around long.

 

Sustainable development goals … user centered design

With your design you should always take a user centered point of view. Employ good storytelling. Make the design scalable for easy additions later. And of course the navigation design should be intuitive … little thinking required.

mobile interface
Mobile interface.

 

Apple and mobile interface

All elements of your design should focus on mobile users, it is where all users are moving. Find a mobile app style and interface to imitate. It will simplify user experience for now and into the future.

 

 

Sustainable development … unification

Use consistency in both desktop and mobile design elements. This will reinforce your design simplicity and help make apps the center piece of your design.

 

 

Website design goals … responsiveness

User centered web fonts, typography, and icons are becoming widespread. Stick close to these pseudo standards and make your site as responsive as you can.

 

 

Embrace lots of new platforms

Experiment with new and different platforms as they are introduced. Make sure your interface design permits compatibility.
 
 
Remember … don’t talk about how great you are … tell your customers a story about how what you do well will make them look awesome.  

 

 

 

It’s up to you to keep improving your customer engagement and relationship building performance and creativity.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next step.
 
Test. Learn. Improve. Repeat.
 Are you devoting enough energy continually improving your customer service?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
More reading on social media design from Digital Spark Marketing’s Library:
6 KLM Airlines Marketing Examples for Winning Campaigns
Visual Marketing … 15 Remarkable Content Examples
Starbucks Marketing … 9 Ways They Employ Social Media Innovation
Instagram Stats … Lots to Learn From Current Data
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.