Day at Brevard Zoo: What Makes the Visit So Enjoyable

A diamond in the rough. That was our description of a day at Brevard Zoo in an earlier post. That article highlighted the Zoo’s great advantages from the customersperspective.

 

Vision is the art of seeing things invisible to others.

Jonathon Swift

day at Brevard Zoo
Day at Brevard Zoo.

In this post, we will use an interview we did with Keith Winsten the Director of the Brevard Zoo. Our objective? To go ‘backstage’ and understand the secret enablers behind the zoo’s success. The secrets are invisible to most customers. The secrets that created the advantages are the ones that customers appreciate the most.

Related post:

Finger Lakes Getaways … the Best Wineries to Visit

  

We will not use the usual interview format. Instead, we will summarize our discussion with the director by topic. In this way, we can add our impressions and not depend on just the direct answers to questions.

 

Note to readers … the Brevard Zoo is not and has never been a customer of Digital Spark Marketing.

 

Let’s get started:

 

Well-rounded mission

Keith describes the Zoo’s mission as multifaceted. Of course, there is the recreation and leisure role as a component of Brevard’s tourism industry. Probably not the component that draws people to Brevard. But, certainly a good draw to return.

 

The Zoo’s mission begins with education. The main target audience for this mission is 9-12-year-old children. The Lagoon Quest section of the Zoo is dedicated to this audience. Targeted for a more detailed education experience are the ‘at risk,’ Title One kids, who come and spend multiple weeks of the year at the Zoo attending Zoo School.

 

During this part of their school year, the teacher and children learn their school curriculum in the Zoo setting. The goal for this group? Being exposed to the environment and wildlife to make a different in these children’s lives about how they view their impact on their world around them. This is probably the Zoo’s most important mission in our opinion.

 

The second aspect of the Zoo’s mission is participation. Zoo School is a great example of how people can participate in learning about the environment and wildlife. This theme of education and participation is also implemented in many other areas of the Zoo for general Zoo guests. In fact, the Zoo is known for its ability to create unique and interactive amazing guest experiences.

 

A third important mission, as is with most zoos, is the animal conservation role. In this role, the Zoo’s staff is reaching out as much locally, as regionally and internationally, to provide their expertise and make an impact on local conservation and the environment.

 

The final mission is community engagement and a source of community pride. This Zoo has been envisioned, built, and managed to a significant degree by the community in Brevard. A colossal success … ranked No. 8 Zoo in the U.S. in 2012, as determined by a Trip Advisor survey and chosen by visitor response. A great source of pride for Keith, his team, the volunteers and, of course, the community at large.

 

Leadership and vision 

Jonathon Swift once said that vision is the art of seeing things invisible to others. This statement certainly applies to Brevard Zoo and Keith Winsten’s leadership and permeates everywhere you turn at the Zoo.

 

The focus of the vision is to provide authenticity – a real life ability to interact with wildlife. This is a great objective that is visible throughout the Zoo.

 

Results like those on display just don’t happen. Someone, and usually more than one person, has the vision of what the future zoo should be. Just as important, though, is to have the skill and leadership to make it happen.

 

While we did not have the opportunity to speak with any of the staff we have spoken to some of the volunteers. In addition to his vision, the director’s ability to produce many leaders within his staff has contributed to the zoo’s success.

 

20 seconds of courage
20 seconds of courage.

Day at Brevard Zoo … 20 seconds of courage

Ever see the movie We Bought a Zoo? It is a true story of how a family bought a failing zoo and, in doing so, rescued it. “You only need 20 seconds of courage” is a famous and significant plot line in the movie.

 

This mantra certainly applies to this zoo as well. Not because the zoo was failing, or rescued. It applies simply because of the ability of the director and his staff to have the belief in their vision and the courage to persevere and make the right decisions at the right time.

 

Adaptation and change

Following the Brevard Zoo, as we have for the past six to seven years, we have observed their ability to continue future changes and improvements, and these efforts are impressive indeed. Not only with the execution to keep improving, but also their ability to find sources for the capital improvements (separate from outside county taxes).

 

The Zoo does not currently have a large stream of big donors which creates the need for Brevard Zoo to be more entrepreneurial than most zoos. They continually embrace change and try new ways, and it shows.

Brevard zoo map
Brevard zoo map.

Next year will represent the 20th anniversary of the zoo. The new addition planned? A major meerkat exhibit. Future expansions also include an expanded Wild Florida section which will include a Black Bear exhibit.

 

Feedback and collaboration from community supporters

To be this successful, you must be good listeners and continually gaining insights from your customers. The success from Trip Advisor points to customers willing to provide feedback without lots of solicitation. The Zoo’s impressive use of community volunteers also points to a great partnership with the local community.

Related post: 14 Walt Disney World Stories and Facts Not to Miss

 

The Zoo also enjoys lots of support from businesses in Brevard County. Many of them are sponsors for the year-round schedule of activities and special events at the Zoo. Feedback and collaboration … are great enablers of success.

 

The Brevard Zoo certainly creates a great customer engagement, don’t they?

 

Being social with a great positive engagement isn’t a new way of marketing; it’s a way of doing business. And Brevard Zoo is leading the way.

 

content writer

Are you a travel site business owner? Need some help in capturing more improvements for your business content marketing?  Creative ideas in running or facilitating a team workshop?

 

 

Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.

Call Mike at 607-725-8240.

 

 

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.

 

 

When things are not what you want them to be, what’s most important is your next step. Call today.

 

 

Test. Learn. Improve. Repeat.

 

 

Are you devoting enough energy innovating your social media strategy?

 

Do you have a lesson about making your advertising better you can share with this community? Have any questions or comments to add in the section below?

 

 

Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  

 

 

Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.

 

  

More reading on travel recommendations from Digital Sparks Marketing’s Library:

Walt Disney World Stories anf Facts Not to Miss

Visiting Charlottesville Virginia and Thomas Jejjerson

 10 Reasons Brevard Space Coast is the Best Florida Vacation

 

 

 

Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

 

 

How to Know Yourself: 9 Ultimate Secrets You Ought to Know

How to Know Yourself
How to Know Yourself.

Is there a secret of how to know yourself? Probably not too many of us. But sharing what we learn with others … well, that may be a different story. We should not be strangers to sharing knowledge and advice with others, should we? I recently read a very interesting article from Brain Picking’s Weekly. Ever read from this weekly? Always chock full of interesting reads. Certainly the case here, especially since it is about what Brain Pickings teaches about how to know yourself.

Check out our thoughts on team leverage.

To win, you need only to defeat your doubts.

 

In this blog, I will share the article (reprioritizing the points to emphasize my feelings on their importance) and add my thoughts on each point.

 

We love to read about learning, especially when people discuss what they have learned over the years. This is particularly when the people are like Maria Popova. Maria is the substance behind Brain Pickings, a highly influential curation of the best content from the web and beyond.

 

As she describes it, Brain Pickings is “your LEGO treasure chest, full of pieces across art, design, science, technology, philosophy, history, politics, psychology, sociology, ecology, anthropology, you-name-itology.” Maria is a prolific reader, reading hundreds of things a day and posts the best to her blog and constantly-updating Twitter feed.

 

Let’s get started with this recent article from Maria in Brain Pickings:

 

On October 23, 2006, Brain Pickings was born as an email to my seven colleagues at one of the four jobs I held while paying my way through college. Over the years that followed, the short weekly email became a tiny website updated every Friday, which became a tiny daily publication, which slowly grew, until this homegrown labor of love somehow ended up in the Library of Congress digital archive of “materials of historical importance” and the seven original recipients somehow became several million readers. How and why this happened continues to mystify and humble me as I go on doing what I have always done: reading, thinking, and writing about enduring ideas that glean some semblance of insight – however small, however esoteric – into what it means to live a meaningful life.

 

In October of 2013, as Brain Pickings turned seven, I marked the occasion by looking back on the seven most important things I learned from the thousands of hours spent reading, writing, and living during those first seven years. (Seven is an excellent numeral – a prime, a calendric unit, the perfect number of dwarfs.) I shared those reflections not as any sort of universal advice on how a life is to be lived, but as centering truths that have emerged and recurred in the course of how this life has been lived; insights that might, just maybe, prove useful or assuring for others. (Kindred spirits have since adapted these learnings into a poster and a short film.)

 

As Brain Pickings turns nine, I continue to stand by these seven reflections, but the time has come to add two more. (Nine is also an excellent numeral – an exponential factorial, the number of Muses in Greek mythology, my favorite chapter in Alice in Wonderland.)

 

Here are the nine subjects reflecting my priorities as well as heading descriptors:

 

stillness
Stillness.

 

How to know yourself … stillness

Build pockets of stillness into your life. Meditate. Go for walks. Ride your bike going nowhere in particular. There is a creative purpose to daydreaming, even to boredom. The best ideas come to us when we stop actively trying to coax the muse into manifesting and let the fragments of experience float around our unconscious mind in order to click into new combinations. Without this essential stage of unconscious processing, the entire flow of the creative process is broken.

 

Most importantly, sleep. Besides being the greatest creative aphrodisiac, sleep also affects our every waking momentdictates our social rhythm, and even mediates our negative moods. Be as religious and disciplined about your sleep as you are about your work. We tend to wear our ability to get by on little sleep as some sort of badge of honor that validates our work ethic. But what it really is a profound failure of self-respect and of priorities. What could possibly be more important than your health and your sanity, from which all else springs?

 

My take:

No argument from me here, which is why it is at the top of my list. What is more important than your inner stillness and your ability to maintain and grow it? It enhances your ability to broaden and deepen your participation.

 

Freedom to change

Allow yourself the uncomfortable luxury of changing your mind. Cultivate that capacity for “negative capability.” We live in a culture where one of the greatest social disgraces is not having an opinion, so we often form our “opinions” based on superficial impressions or the borrowed ideas of others, without investing the time and thought that cultivating true conviction necessitates. We then go around asserting these donned opinions and clinging to them as anchors to our own reality. It’s enormously disorienting to simply say, “I don’t know.” But it’s infinitely more rewarding to understand than to be right – even if that means changing your mind about a topic, an ideology, or, above all, yourself.

 

My take:

It is very hard for most of us to change, particularly when it involves admitting to being wrong. As active learners we should all practice acknowledging we don’t know or we haven’t formed an opinion.

 

Know yourself meaning … know who you are

When people tell you who they are, Maya Angelou famously advised, believe them. Just as importantly, however, when people try to tell you who you are, don’t believe them. You are the only custodian of your own integrity, and the assumptions made by those that misunderstand who you are and what you stand for reveal a great deal about them and absolutely nothing about you.

 

My take:

Nothing is simpler than listening politely and just moving on. You must believe that no one knows you any better than you.

 

Know your priorities

Do nothing for prestige or status or money or approval alone. As Paul Graham observed, “prestige is like a powerful magnet that warps even your beliefs about what you enjoy. It causes you to work not on what you like, but what you’d like to like.” Those extrinsic motivators are fine and can feel life-affirming in the moment, but they ultimately don’t make it thrilling to get up in the morning and gratifying to go to sleep at night – and, in fact, they can often distract and detract from the things that do offer those deeper rewards.

 

My take:

In my opinion, we are all attracted to money, status, approval, prestige. Just try and provide balance those attractions with knowing what your deeper rewards are and explicitly examine them in making tradeoffs.

 

Why is knowing yourself important … expand your presence

Presence is far more intricate and rewarding an art than productivity. Ours is a culture that measures our worth as human beings by our efficiency, our earnings, our ability to perform this or that. The cult of productivity has its place, but worshipping at its altar daily robs us of the very capacity for joy and wonder that makes life worth living – for, as Annie Dillard memorably put it, “how we spend our days is, of course, how we spend our lives.”

My take:

Would certainly expect this subject from Maria. She is the master of being involved with as many of her loves as possible. I certainly appreciate giving up some perfection to spread where you can contribute more. If I had the opportunity to redo my career, I would definitely put more focus on this goal. How about you?

 

be generous
Be generous.

Be generous

Be generous with your time and your resources and with giving credit and, especially, with your words. It’s so much easier to be a critic than a celebrator. Always remember there is a human being on the other end of every exchange and behind every cultural artifact being critiqued. To understand and be understood, those are among life’s greatest gifts, and every interaction is an opportunity to exchange them.

 

My take:

Could not say it any better. Appreciate every interaction for its ability to understand and be understood. Imagine what could be achieved if each one of us could improve just 5-10 % here.

 

Spend the time

“Expect anything worthwhile to take a long time.” This is borrowed from the wise and wonderful Debbie Millman, for it’s hard to better capture something so fundamental yet so impatiently overlooked in our culture of immediacy. The myth of the overnight success is just that – a myth – as well as a reminder that our present definition of success needs serious retuning. As I’ve reflected elsewhere, the flower doesn’t go from bud to blossom in one spritely burst and yet, as a culture, we’re disinterested in the tedium of the blossoming. But that’s where all the real magic unfolds in the making of one’s character and destiny.

 

My take:

As one who did much employee coaching in his day, teaching patience is one of the most difficult tasks. But it can be the most rewarding for those that develop the skill.

 

Getting to know yourself activities … magnify your spirit

Seek out what magnifies your spirit. Patti Smith, in discussing William Blake and her creative influences, talks about writers and artists who magnified her spirit – it’s a beautiful phrase and a beautiful notion. Who are the people, ideas, and books that magnify your spirit? Find them, hold on to them, and visit them often. Use them not only as a remedy once spiritual malaise has already infected your vitality but as a vaccine administered while you are healthy to protect your radiance.

 

My take:

A very interesting way to describe this subject. About 20 years ago I selected 5 authors to magnify my spirit by letting them be my ‘silent’ mentors. They have never let me down.

 

Learning about ourselves … don’t fear idealism

Don’t be afraid to be an idealist. There is much to be said for our responsibility as creators and consumers of that constant dynamic interaction we call culture – which side of the fault line between catering and creating are we to stand on? The commercial enterprise is conditioning us to believe that the road to success is paved with catering to existing demands – give the people cat GIFs, the narrative goes, because cat GIFs are what the people want.

 

But E.B. White, one of our last great idealists, was eternally right when he asserted half a century ago that the role of the writer is “to lift people up, not lower them down” – a role each of us is called to with increasing urgency, whatever cog we may be in the machinery of society. Supply creates its own demand. Only by consistently supplying it can we hope to increase the demand for the substantive over the superficial – in our individual lives and in the collective dream called culture.

 

My take:

I read this one several times before I could put my arms around what I felt Maria wanted us to take away. What I take away from this is that whether we are a realist or an idealist, the focus needs to be staying our course, while maximizing our value add to others.

 

 

The bottom line

Thank goodness for the Marias of this world. Without them, we would be learning at a much slower pace. Thank you for all your sharing Maria.

 

brand_marketing

 

Need some help in capturing more improvements for your staff’s  teamwork, collaboration, and learning? Creative ideas in running or facilitating a teamwork or continuous learning workshop?

 

Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.

Call Mike at 607-725-8240.

 

All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.

 

When things are not what you want them to be, what’s most important is your next step. Call today.

 

 

Test. Learn. Improve. Repeat.

 

Are you devoting enough energy continually improving your continuous learning?

 

Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of  business. Find him on G+Twitter, and LinkedIn.  

 

Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.

  

 

More reading on learning from Digital Spark Marketing’s Library:

The Nine Most Valuable Secrets of Writing Effective Copy

How Good Is your Learning from Failure?

10 Extraordinary Ways for Learning to Learn

Continuous Learning Holds the Keys to Your Future Success

 

 

Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

 

Attention Grabbing: How to Own Your Live Audiences

Have you ever wondered how attention-grabbing works with live audiences?
attention grabbing
Attention-grabbing
Check out our thoughts on customer focus.
Here is the scenario. You are sitting in an unassuming corner of the room and allowing everyone else to talk.
You wait for a pause in the conversation, and then, in a quiet voice — but loud enough to be heard — say, “I have a story to tell you.”
That’s the secret.
Telling a story.  That’s all you have to do to capture the audience.
Keeping control is another matter. It will depend on the strength of your story and the skill and generosity with which you tell it.
capture attention
Capture attention.
Tell the story well, but don’t perform it. Tell it with great care, great involvement, great vulnerability, and great sensuality.
The story shouldn’t be like a spotlight shining on you; it should be like a gift you’re giving the listeners.
Giving gifts is how you take over the room, and the best gifts are stories.
The reason that stories are so appealing is that you can transport customers into the story and give your message more meaning.
Here are 12 ways to create a story that will permit you to hold onto the audience you have captured.

Parts to a story

Introduce your main characters and themes in the first third of your story.
Develop your themes and characters in your second third, the development.
Resolve your themes, mysteries and so on in the final third, the resolution.

 

how to capture attention in a speech
How to capture attention in a speech.

Build on your experience

To tell great stories, examine your life for times, places, and perspectives nobody else had.
Where do you find material for storytelling?
Draw from your experiences and look inside yourself.
Rely on what you know and draw from it. Capture a thought, truth from your experience, and express values from deep down in your core.
When you tell about these experiences, make it is as if your audience were there.
Good stories are largely an act of curation. The greats detect stories as they move through life and then pull them together in ways that make us stop and think.
In ways, that inspire.
Whenever you write an article or record a video, speak or write authentically, from the heart. Don’t worry about what people will think.
Whether you swear like a sailor or are as clean-cut as they come, whether you are reserved and quiet or as intense as a Navy SEAL instructor, use your personality and style whenever you share your message.

 

Attention-grabbing … create a strong theme

A strong theme is always running through a well-told story.
The theme is often not stated directly in the story, but it is the essence or the core idea at the story root.
A clear sense of your theme or controlling idea keeps you from trying to throw too many ideas into one story.

 

Attention-grabbing statements … create a challenge or conflict

Good stories are about challenge or conflict. Without these elements, stories aren’t very interesting. In its most basic form, a story is about someone who wants something, and either gets it or does not.
That character’s desire brings out the conflict that moves a story forward. The appearance of the conflict is the beginning; the resolution is its ending.
The compelling part of a story is how people deal with conflict–-so start with the people and the conflict.
Make it hard to separate the challenges from the characters.

 

Start working on your ending as soon as possible

Come up with your ending before you figure out your middle.
Seriously. Endings are hard, get yours working up front.

 

Capture attention … construct anticipation

Raise questions. Provide the “bait.” The anecdote should raise a question right from the beginning.
Implied in any question that you raise, however, is that you are going to answer it. Constantly raise questions and answer them.
The shape of the story is that you are throwing out questions and answering them along the way.

Attention-grabbing statements … give characters personality and opinions

Give your characters a unique personality and opinions on various topics. What is your character good at, comfortable with?
Throw the polar opposite at them. Challenge them.
How do they deal? Personalities add greatly to the stories.

 

How to capture attention in a speech … tap into your audience’s emotions

Whenever I can listen to the best storytellers capturing their audience, I am struck by their power to pull listeners in. It is much like a gravitational force that’s impossible to resist.
The best way to pull your audience in is to make them care … emotionally, intellectually, aesthetically.
But how do you make the audience care? This is the most fundamental question of all.
There is no single answer. One important answer is having empathy for your audience and trying to craft your story and design your content always with the audience in mind.
Stories in all their many forms are never just about transferring information alone. We are emotional beings.
To make the audience care enough to listen to you, you have to evoke their emotion.

 

Build mystery and surprise

build mystery
Build mystery.
A well-told story is one where you can stop at any point and have the reader wonder “….and then what happened?”
Each time a piece of the mystery is solved, another one appears.
That’s what keeps us listening until we reach the ending.
If you find yourself struggling at times, step back and find some mystery.

 

Use language to show and not tell 

Show and don’t depend just on telling. Intensify the story with vivid language and intonation. Tap into people’s emotions with language.
Use metaphors, idioms, and parables that have emotional associations.
“Show the readers everything, tell them nothing.” – Ernest Hemingway

 

Show creativity

Be creative. Create a storyboard; draw it out. A good story always has ups and downs, so “arc” the story.
Pull people along, and introduce tension. Make it just like in a fairy tale.
There should be nothing that is standard fare. Focus on making it always creatively unique.

 

Employ curiosity at the end

Great stories pull readers past the obvious (but wrong) to show them the profound.
You don’t have to beat people over the head with your message, nor do you need always to make your message painfully obvious.
This is not about being vague or unclear. It is about letting the audience work on their own a little to figure things out.
Always create some curiosity.
That’s one of your jobs as one who creates a story. We’re born problem solvers. We’re compelled to deduce and to deduct.
That’s what we do in real life. It’s this well-organized absence of information that draws us in.
game changers
Game changers.
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improve your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he writes about topics that relate to improving the performance of a business.
Go to Amazon to obtain a copy of his latest book, Exploring New Age Marketing. It focuses on using the best examples to teach new age marketing … lots to learn. Find them on G+Twitter, and LinkedIn
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on marketing strategy from Digital Spark Marketing’s Library:
12 Lessons from Ben and Jerrys Marketing Strategies
10 Examples of How Zappos Marketing Strategy Makes a Difference 
2 Ultimate Social Media Campaigns to Stimulate Learning 
13 Great Story and Storytelling Examples to Study 
 Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

 

 

Building Infographics: 10 Tools to Become an Impressive Designer

Visuals have a huge impact in marketing. Not only do they make content more shareable — 40 times as much — but they help us retain information. When details are paired with an image, we remember 55% more of it. And that is even more so by building infographics. You would be hard pressed to top that performance.
building infographics
Building infographics.
I love to read, learn, and try new things. Like new apps for my smartphone and iPad. Often, I’ll see something that I want to try, save, and connect with other new apps I am using.
Ideas that come from previously unconnected planes of thought.

So to bring an important discovery to market, you first need to identify a real-world problem it can solve and connect to engineers who can transform it into a viable product or service. Then you need to find customers who are willing to drop whatever else they’ve been doing and adopt the innovation on a large scale.

There are many apps for workers looking to improve graphics design like me that can be a big help in this regard. And less wasted time? Yes, very good for that also.
Related: 12 Extraordinary Graphic Design Tools You Should be Using
Ponder for a moment … the iPad, Cloud computing, and Apps. A few years ago, they barely existed.  Now they’re an integral part of our lives. That swift journey from nonexistent to indispensable seems to happen a lot these days.
But it gives us unlimited access to improve our learning and utility for things like through apps and idea connection.
This makes you think:  What graphical design productivity apps were you not using two years ago that today you can’t imagine living without today?
Looking for images for infographics? Try this site.
Here are my favorites:

Visualize

visualize
Visualize.
This generator could be the start of how ‪résumés will be portrayed in the future
You can visualize your resume in one click and also take a look at previous examples.
Enabling people to express their professional accomplishments in a simple yet compelling personal visualization, we think this is the start of something big.

 

Visual.ly

Visual.ly is both a tool and community for infographics creators
Visual.ly is a community platform for data visualization and infographics set up in 2011. It allows you both to create infographics and get them shared on social media.
The website is also able to match those commissioning infographics – including brands, companies, and agencies – with its community over more than 35,000 designers.

Canva

Oh, how I love the ease and intuitiveness of Canva. From the very beginning, it asks you a series of simple, colorfully-illustrated questions about what’s brought you to their site. (Today, it’s infographics, but there’s a ton of other stuff you can create there, too.)
Once you’ve let Canva know what you want to do, the site generates several templates you can use as a foundation for your infographic.
Plus, it’s got a library of roughly 1,000,000 images that you can add to your project.
From there, you can edit the text, background image, shapes and other aspects of the infographic to make it your own.
And it’s so easy — here’s a goofy one that I put together on how my dog spends his day:

Venngage

Looking for an easy-to-use tool? Venngage is your best bet!
Venngage is a great tool for creating and publishing infographics because it’s so simple and easy to use.
You can choose from templates, themes, and hundreds of charts and icons as well as upload your images and backgrounds, or customize a theme to suit your brand. You can animate them too!
For infographics, there’s a decent range of templates, each categorized by type — statistical, process, and timeline, to name a few.
Some of the templates are limited to premium members, reflecting Venngage’s four-tiered approach to pricing — free, premium, education, and non-profit. Plus, there are templates available for those latter two categories.

Easel.ly

Easel.ly offers a dozen free templates to start you off
This free web-based infographic tool offers you a dozen free templates to start you off, which are easily customizable.
You get access to a library of things like arrows, shapes, and connector lines, and you can customize the text with a range of fonts, colors, text styles and sizes. The tool also lets you upload your graphics and position them with one touch.
Easel.ly is a no-frills platform that’s comprised of infographics.
You can choose which category you’d like, but it’s not quite as organized as some other sites — the drop-down menu is a bit hidden to the left of the templates.
Still, most of the templates appear to be available for free (more become available with a Pro membership), and they’re fairly easy to edit.
freepik
Freepik.

Freepik

As its name suggests, Freepik is a resource for, well, free pictures.
Infographics are just one type, but after performing a search for them, there are plenty of options — most of which are complimentary.
The only drawback? Freepik doesn’t quite allow the same level of customization that some others on this list do.
You can download the images for free, but you’ll need a vector graphics editor to customize them.

Infogram

Like many of its visual peers, Infogram is a resource that helps users create both picturesque charts and infographics.
It’s one of the more “grown-up” sites available for building these images, which might explain why very few of their tools are free — including restricting your work from public consumption.
However, Infogram also has the option of enlisting professional help with infographic design.
So if you’re short on time and have a bit of room in your budget, this route might be the best one for you.

Zanifesto

At the very top of Zanifesto’s website, there’s bold red banner that reads, “Create something.”
When you click on that banner, a list of pricing options appears one of which is free and all of which are reasonable. The only drawback?
It looks like you have to create an account to access any of the resources, even the free ones. Plus, the free option restricts you from being able to upload any custom graphics.
But once you do create a free account, there are plenty of template options and, despite not being able to use your graphics, Zanifesto’s library of icons provides a decent selection.

Google Charts

Oh well, maybe a chart isn’t the same as an infographic. But, given the interesting selection templates made available by Google, I would not exclude it.
There are a few items of value in Google charts. First, we love the selection of charts available.
From animated bubble graphs — like the one above — to clever word trees, the features allow users to bring information to life. (I mean, admit it — adding animation to data always makes it a little less boring.)
One of my favorites, GeoCharts, allows data to be assigned to different regions of a map that appear when hovered over. Check it out.
We’ll admit that some features of Google Charts might be a bit more advanced than the other resources we’ve listed.
But, if you’re ready to step up your visuals game, give it a try.
 

The bottom line

There’s no shortage of resources when it comes to creating your visuals — charts, reports, and infographics.
And, depending on your budget and needs, they’re a veritable plethora of options available, all of which have their pros, with very few cons.

Look at any industry and its most important technologies were largely shaped by investment from the federal government. Today, however, the challenges are evolving. We’re entering a new era of innovation in which technologies like genomics, nanotechnology, and robotics are going to reshape traditional industries like energy, healthcare, and manufacturing.

latest book
 
What are your go-to resources for creating beautiful infographics? Let us know in the comments.
 
Need some help in capturing more improvements for your staff ’s teamwork, collaboration, and learning? Creative ideas in running or facilitating a teamwork or continuous learning workshop?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
 
Test. Learn. Improve. Repeat.
Are you devoting enough energy continually improving your continuous learning?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of a business. Find him on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on learning from Digital Spark Marketing’s Library:
9 Things to Know About Creative Visual Design Content
8 Presenter Mistakes That Are Rarely Made Twice
Know These Great Secrets of Collaboration and Co-Creation
How Good Is Your Learning from Failure?
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

Out of Curiosity: 6 Simple Ways to Use Curiosity for Marketing

Ever heard to use curiosity to kill the cat? Maybe not, but out of curiosity, we need to pay attention to use curiosity as giving marketing a lift.
Have you ever given it a try?  It is a great way to make things happen. Quizzes, GIFs and odd, unexpected curious stories are gaining advantages.
out of curiosity
Out of curiosity.
Increasingly, these “curiosities” are attracting the interest of content marketers and bloggers who are looking to find better ways to attract and connect with audiences online.
If you want to stimulate your audience’s curiosity, as a marketing technique, make them aware of something they don’t know. Find the information you can use to tease their perceptions.
If you want more attention for your content, learn to excite customers’ curiosity.
Curiosity is one of the growing levers successful content marketers use to sell products, services, and ideas in this increasingly noisy world.
Let’s take a look at the research.
 

 What creates curiosity?

According to research by Carnegie Mellon’s George Loewenstein, curiosity occurs when there is a gap between what we know and what we want to know. Curiosity is a kind of cognitive thirst that wants to be quenched.
But that’s only half of the story.  Equally important is this follow-up study from Caltech which shows that curiosity increases (to a point) as knowledge increases and then drops off.
The important thing to note is that a lack of information will, in general, create curiosity.  At the same time, once a sufficient amount of information is received, curiosity decreases.
 
Related: 12 Fundamental Laws of Content Marketing

 

Here are two important principles of curiosity to consider:

 

To make a person curious create a gap between what they know and what they want to know.
To maintain curiosity we must “leak” our knowledge a bit at a time without giving away too much.

 

curiosity gap
Utilize the curiosity gap.

For marketers, using the curiosity gap generally means:

Introducing something new that existing knowledge or previous experiences can’t explain
Starting a story, pausing at a climactic moment, and delaying the conclusion of it
Introducing an idea or concept and connecting it with an unexpected outcome or subject
Withholding key information for a manageable period of time (not too long)
We receive many questions on whether using curiosity in marketing is a ‘new age’ type of marketing. In our opinion, it is not. Why may you be wondering?
Well, in our opinion good marketing has had curiosity as a marketing technique since the beginning.
The only thing new is the expanded reach and usage that a business has in our new age of the internet, digital happenings.
I love finding brilliant utilization of curiosity in marketing creative that makes me wish I thought of it. And I especially love it, when it’s for a client that’s trying to make the audience think and imagine a little more.
That’s what curiosity in marketing is all about. It can be powerful when done well.
Chances are, you’re either withholding all the specific information or giving it all away.
To get attention and engage the curiosity, look for ways to turn information into a quest.
ideas
Using many ideas.

 

Out of curiosity … a few ideas:

Strive to make the information personally relevant
Make your missing information tease interesting
Offer the promise of something worthwhile
Use visuals to suggest or create the perception of mystery
Avoid using material that is given away freely elsewhere.
Maybe you need to consider creating some curiosity in your content.  Consider these 5 points that will convince you:
 
Without curiosity
… there is less imagination.
 
 Without imagination
… there is limited creativity.
  
Curiosity leaves open
… the possibility of surprise, newness, and the desire to explore.
 
 Offering something unanticipated
… provides drama, excitement, and anticipation.
 
Creative curiosity
… can be the secret to improving your social media engagement.

For the sake of curiosity … here are three examples to illustrate this technique:

The first is an interesting promotion from California Pizza Kitchen, one where creating curiosity was used to engage consumers. At the end of my dinner, I was given the bill and a CPK ‘Don’t Open’ Thank You Card.
It’s a coupon with an interesting twist: you bring this card with you the next time you come to CPK. You’ve already won something, from a free appetizer up to $50 dollars (or more).
But you won’t know what you’ve won until your next visit.
The instructions are pretty clear: whatever you do, do not open the card or your prize is null and void! A manager has to open the card for you when you return.
You are guaranteed to get something worthwhile, and this is a critical part of arousing curiosity.
 Now I’m curious: which prize have I won?
A second example is from Steve Jobs during his time at Apple. He was the master of exploiting natural curiosity to the company’s advantage.
Jobs would hint at a product demo, would leak a product prototype and then Apple would embargo all official information between the demo and the release.
By the time the product was released the world would be abuzz with bloggers and Apple loyalists interpreting and speculating as to the latest features and design.
This practice consistently helped Apple receive expressions to buy, reaching far into the millions before their products were even released.
Related post: Target Market … How to Target for Best Marketing Campaigns
The third and final example was from the final episode of the HBO hit series The Sopranos. David Chase, the creator of the Sopranos, used curiosity to achieve what many critics now hail as the most innovative hour of viewing in recent episodic television history.
Fans of the show waited with anticipation to find out the fate of Mafioso Tony Soprano, the main character and from whose viewpoint the story is told. Would he or wouldn’t he be “whacked?”
Debates had been raging for the many months since Chase had announced the final airdate. But instead of a concrete finale, television screens suddenly went black seemingly in mid-scene during the final seconds.
Credits rolled within a few more seconds, and The Sopranos series came to an end.
What is so fascinating about the abrupt ending is not the decision itself, although it was unprecedented and broke new ground artistically.
Rather, it is the aftermath that was most interesting.
No fully-developed conclusion would have engaged viewers with nearly the same lingering depth and intensity. The ending had little to do with the storyline.
What is interesting here is not the reaction itself, for that might have been predictable in this age of satellite and cable TV, but that everyone had the same reaction in that no one saw it for what it was, as the ending.
They saw it as something gone wrong.
And that made viewers stop and think. So it’s what occurred over the course of the next 48 hours or so that is worth noting.
Realizing that every frame was carefully crafted by Chase, who both wrote and directed the episode, viewers re-examined scene after scene, noting both blatant and subtle visual clues, soundtrack hints, veiled dialogue, and post-show references.
Theory after theory popped up in both online and traditional media. The debate took on a life of its own. Viewers crafted their own endings, filling in the missing piece with the trail of code Chase had provided.
David Chase did what many of the best innovators are doing in many different domains: creatively engaging people’s imaginations by leaving out the right things.
What information can you eliminate that arouses maximum curiosity and creates the best imagination of your audience?
  

Bottom line

In this article, we’ve explored a multitude of creative ways small business marketing can use curiosity to increase engagement and build customer imagination.
The key takeaway is to know your audience and what they’re most likely to respond to. Give them more of that.
Here’s the thing, curiosity isn’t just a new way of marketing, it’s really a new way of building intrigue with your messages.
The best marketers certainly have figured this out and are using the technique to rapidly grow their business.

 

advertising

 

Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
 
 Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
 
Test. Learn. Improve. Repeat.
 
Are you devoting enough energy to improving your marketing, branding, and advertising?
 
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More reading on marketing  strategy from Digital Spark Marketing’s Library:
Marketing Branding … 9 Secrets to a Continuous Improvement Strategy
11 Steps to Media Framing Messages for Optimum Engagement
Digital Storytelling … 4 Ways to Employ for Message Persuasion
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

Surprising Story Lessons on Making a Difference

 Never let your fears be the boundaries of your dreams. I often bump into a memorable story that I have never heard before. How about you? What’s your dream? Do you dream of making a difference in the world around you?  Sometimes we make a difference without really trying, don’t we? Here is a very interesting story about how we should think of story lessons on making a difference and success … will it change your life?
story lessons
Awesome story lessons.
This story started making the rounds on the internet in 2001. From my research, it seems that is probably not a true story. But it is a very good story with a moral worth thinking about.
An entertaining story that teaches us a great lesson doesn’t necessarily have to be true, does it? Not in my mind.
For a different perspective, see our article on: A Story About Living as Told by a Six-Year-Old Boy
Anyway, this is a story from a lady by the name of Mildred Honor. She tells the story. So let’s get started.
At the prodding of my friends, I am writing this story. My name is Mildred Honor. I am a former elementary school Music Teacher from Des Moines, Iowa.
piano lessons
Ever take piano lessons?
I have always supplemented my income by teaching piano lessons … something I have done for over 30 years.
During those years, I found that children have many levels of musical ability, and even though I have never had the prodigy, I have taught some very talented students.
However, I have also had my share of what I call ‘Musically Challenged Pupils.
One such Pupil being Robby. Robby was 11 years old when his Mother (a Single Mom) dropped him off for his first Piano Lesson.
I prefer that Students (especially Boys) begin at an earlier age, which I explained to Robby. But Robby said that it had always been his Mother’s Dream to hear him play the Piano, so I took him as a Student.
At the end of each weekly lesson, he would always say ‘My Mom’s going to hear me play someday.’ But to me, it seemed hopeless, he just did not have any inborn ability.
I only knew his Mother from a distance as she dropped Robby off or waited in her aged Car to pick him up. She always waved and smiled, but never dropped in.

Now:

One day Robby stopped coming for his lessons. I thought about calling him, but assumed that because of his lack of ability he had decided to pursue something else.
I was also glad that he had stopped coming. He was a bad advertisement for my teaching!
Several weeks later I mailed a flyer recital to the students’ homes. To my surprise, Robby (who had received a flyer) asked if he could be in the recital. I told him that the recital was for current pupils and that because he had dropped out, he really did not qualify.

Its gets better:

He told me that his Mother had been sick and unable to take him to his piano lessons, but that he had been practicing.
‘Please Miss Honor, I’ve just got to play,’ he insisted.
I don’t know what led me to allow him to play in the recital – perhaps it was his insistence or maybe something inside of me saying that it would be all right.

 

The night of the recital …

Came and the high school gymnasium was packed with parents, relatives, and friends. I put Robby last in the program, just before I was to come up and thank all the students and play a finishing piece.
curtain closer
Did she need the curtain closer?
I thought that any damage he might do would come at the end of the program and I could always salvage his poor performance through my ‘Curtain Closer’.
Well, the recital went off without a hitch, the students had been practicing and it showed.
Then Robby came up on the stage. His clothes were wrinkled and his hair looked as though he had run an egg beater through it.
‘Why wasn’t he dressed up like the other Students?’ I thought. ‘Why didn’t his Mother at least make him comb his hair for this special night?’

It does keep getting better:

Robby pulled out the piano bench, and I was surprised when he announced that he had chosen to play Mozart’s Concerto No.21 in C Major. I was not prepared for what I heard next.
His fingers were light on the keys, they even danced nimbly on the Ivories. He went from pianissimo to fortissimo, from allegro to virtuoso; his suspended chords that Mozart demands were magnificent!
Never had I heard Mozart played so well by anyone his age.
After six and a half minutes, he ended in a grand crescendo, and everyone was on their feet in wild applause!!!
Overcome and in tears, I ran up on stage and put my arms around Robby in joy.
‘I have never heard you play like that Robby, how did you do it?’

 

Here’s the kicker:

Through the microphone Robby explained:
‘Well, Miss Honor, remember I told you that my Mom was sick? Well, she actually had cancer and passed away this morning. And well… she was born deaf, so tonight was the first time she had ever heard me play, and I wanted to make it special.’
There wasn’t a dry eye in the house that evening. As people from Social Services led Robby from the stage to be placed into Foster Care, I noticed that even their eyes were red and puffy.
I thought to myself then how much richer my life had been for taking Robby as my pupil.

Story lessons … think about the lessons

No, I have never had a prodigy, but that night I became a prodigy… of Robby. He was the teacher and I was the pupil, for he had taught me the meaning of perseverance and love and believing in yourself and maybe even taking a chance on someone and you didn’t know why.
Robby was killed years later in the senseless bombing of the Alfred P. Murray Federal Building in Oklahoma City in April 1995.

 

We can all make a difference

Live Simply.
Love Generously.
Care Deeply.
Speak Kindly.
And show gratitude always.
Another great story: The Story of Tank the Dog or Is It Reggie?
content writer
Need some help in capturing more improvements for your staff’s leadership, teamwork, and collaboration? Creative ideas in running or facilitating a team or leadership workshop?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to innovating your social media strategy?
Do you have a lesson about making your advertising better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
 
More inspirational stories from Digital Spark Marketing’s Library:
A Story About Living as Told by a Six-Year-Old Boy
Great Stories and Storytelling Can Have a Very Healing Influence
Never Give Up Your Dreams
Like this short blog? Follow Digital Spark Marketing on LinkedIn or add us to your circles for 3-4 short, interesting blogs, stories per week.

Difference in Perception … the Devil is the Details

Mark Twain once said: It ain’t what you don’t know that will hurt you. It’s what you know for sure that just ain’t so. A difference in perception?
difference in perception
Pay attention to generational differences.
Do the details guide you in distinguishing reality versus perception? Or do they create a difference in perception? What do you think? Maybe this story will help elaborate.
difference in perception
Disney knew about the difference in perception.
Disney knew the value of a story.
Let’s define each term to be sure we are on the same page. Perception is how you see things. Reality is how things really are.
An important difference to you? Yes.
Here is a short story to illustrate why:
A heart surgeon took his car to his local garage for a regular service, where he usually exchanged a little friendly banter with the owner, a very skilled but not especially wealthy mechanic.
Another story: The Story of Tank the Dog or Is It Reggie?
“So tell me,” says the mechanic, “I’ve been wondering about what we both do for a living, and how much more you get paid than me…”
“Yes?” says the surgeon.
“Well look at this,” says the mechanic, as he worked on a big complicated BMW engine, “I check how it’s running, open it up, fix the valves, and put it all back together so it works well as new.
We basically do the same job, don’t we? And yet you are paid ten times what I am – how do you explain that?”
Surgeon
Interesting perception from the Surgeon.
The surgeon thought for a moment, and smiling gently, replied quietly to the mechanic,
“Try it with the engine running.”
Very subtle but significant difference between perception and reality in this story, no?

Key takeaways:

Do you think both the heart surgeon and the mechanic love what they do? More than likely yes.
If the mechanic lived with the perception that his job was essentially the same as the heart surgeon and he was therefore underpaid, would he be happy?  Probably not.
If we focus on details between perception and reality, we will ultimately live a happier and more content live.
Another great story: Never Give Up Your Dreams
A big deal, yes?

 

 

WINNING ADVERTISEmeNT DESIGN
Want to build a winning advertisement design?

 

Do you have any perception stories from the experience vault that you could share with this community?
Need some help in capturing more customers from your marketing or advertising campaigns? Looking for creative ideas to help the differentiation with potential customers?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your enthusiasm?
Do you have a lesson about making your motivation better you can share with this community? Have any questions or comments to add in the section below?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More inspirational stories from Digital Spark Marketing’s Library:
Great Stories and Storytelling Can Have a Very Healing Influence
Never Give Up Your Dreams
The Story of Tank the Dog or Is It Reggie?
 
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

7 Extraordinary Digital Disruption Mini-Case Studies

R. D. certainly has that right, doesn’t he? Think about it for a moment and I’m sure you can come up with several examples. These are scary times for many industry veterans. Hardly a day goes by without news about disappearing businesses and shrinking revenues. And why?  It is called industry disruptive change and we will examine some great digital disruption mini-case studies.
digital disruption mini-case studies
Learn from digital disruption mini-case studies.
We live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing.
–          R. D. Laing
Is your company in an industry that is experiencing digital disruption? Many industries have experienced this  “disruptive” change, a phenomenon that has transformed many.
Even with an excellent industry reinvention roadmap, there is a little guarantee of survival. But still, you must do something; will it be to build a shelter or a windmill?

Make no mistake, if you don’t discover, you won’t invent and if you don’t invent you will be disrupted.. It’s just a matter of time. However, you can’t just show up one day and decide you want to work with the world’s greatest minds. Even Google, with all its resources and acumen, has had to work really hard at it.

It’s made these investments in time, focus and resources because it understands that the search business, as great as it is, won’t deliver outsized profits forever. Today, we no longer have the luxury to manage for stability, but must prepare for disruption.

Before we continue, let me ask you a question. 
What would you do if this was your business facing this? We would love to hear what it was. Would you do us a favor and post it in the comments section below? It would be greatly appreciated by us and our readers.
 
The ultimate goal of all the points I list below is this: eliminate the fluff from your marketing strategy and focus only on the things that work.
The bad news is that when the dust of disruptive change settles, historically even the best-run companies typically end up in the loser’s column.
Let’s examine some very notable industry examples:
computer industry
Computer industry.

Computer Industry

In the computing industry, for example, Digital Equipment Corporation missed the personal computer (P.C.) in the early 1980′s, started to fall apart in the early 1990′s, and got acquired by Compaq in 1998.
Dell Computer’s low-cost business model destroyed Compaq, forcing a merger with Hewlett-Packard (H.P.) in 2001. Dell’s continued incursion into the P.C. and printing office now threatens H.P., which announced more than 10,000 layoffs last year in an effort to remain competitive.
And who can forget IBM and its denial of the personal computer? Over the last 35 years, they have gone from the largest computer manufacturer in the world to barely being in the hardware business at all.
Luckily new leadership found new markets to keep them in an industry leadership position.

Publishing industry

Publishing is an industry full of traditions and habits. But it is also a very inefficient business. For ideas to get from one person to another, they have to be put down on paper, that paper has to be distributed to a bookseller, and then someone has to decide to buy the book and eventually receive the ideas expressed in the book.
A digital infrastructure built by Amazon for finding books or by Kobo for reading books makes that whole process shorter and cheaper. Ideas can go from one person to another much more quickly and with much less cost and hassle.
That created an opportunity for new competitors to jump in and try to publish books.
The publishing industry is undergoing significant disruption. Amazon is pushing down book prices and controlling the point of sale.
And self-publishers are flooding the market with cheap books, producing some very high-quality work that competes with traditionally published books and proving a new business model that may well lure authors away from traditional deals.
What’s important to learn? Try not to wait until you see the lights of the oncoming train before you act. Seize the initiative early.

Typewriter industry

This is my favorite example. Why may you ask? It is simple, the largest competitor in the industry, Smith Corona new where the market was going and had prepared itself.
But just couldn’t let go of the old for the new.
Here is a synopsis of the story. Smith Corona was the best typewriter company for … well, a long time leading to the late 1980s and the development of the personal computer. From then to the mid-1990s, they became a leader in technologies related to typewriters, such as:
Grammar checkers
 Built-in dictionaries
 Laptop word processor
 PDA’s
  
So they had a strong foothold in personal computer word processing just as personal computers and word processing were in their infancy.
  
Interesting, no?
 They were in a perfect position to transition from the typewriter market (which was soon to be digitally disrupted) to the word processing market.
  
But they didn’t pull the trigger.  Why may you be thinking?
  
My view and takeaways:
They viewed the personal computer market as a rival technology and market.  It was to a degree … but it was also a complementary market and technology at that time.
  
They believed they could win the competition by continued improvements in typewriter technology.
  
They found it too difficult to give up their …cash cow’s market position for a new market  (Even if you suspected the long-term forecast was pointing to your competition).
 
 They were locked into one frame of reference and refused to consider alternative situational views.
  
It is all about the timing of decisions, the culture of change, and the ability to take risks. If you want to have any chance of avoiding digital disruption … you need to be able to make changes and do so before you have to.  Smith Corona had the opportunity but failed to take it;

Building an ESPN Reinvention Roadmap for Digital Disruption

 
newspaper industry
The newspaper industry.

Newspaper industry

Back in 1993, a man named Gordy Thompson worked for the Times.
His job title was “internet services manager,” and I’m sure the big bosses at his company had no idea who he was, or what that really meant.
What did he try (and fail) to tell them?
“When a 14-year-old kid can blow up your business in his spare time, not because he hates you but because he loves you, then you got a problem.”
You see, Thompson was in the habit of hanging out on internet message boards. And he had noticed that fans of the Miami Herald’s popular humor columnist Dave Barry were re-posting Barry’s columns online, so people who couldn’t read the Herald could enjoy them.
In other words, the greatest competitive threat for newspapers was… the popularity of their own content. People wanted more of it, and they wanted it instantly.
It’s no secret that the newspaper business is in very serious trouble.  That’s a problem for the companies that own newspapers and for the journalists who work for them, but it is also a problem for the rest of us.
Newspapers make up the foundation of the fourth estate that is essential to the functioning of our society.  As somebody who has first-hand experience with societies that lack a well functioning free press, I can tell you it isn’t a pretty picture.
There is no problem with newspapers; it’s the newspaper business that needs to be fixed.
Lessons learned? Don’t ignore the handwriting on the wall, no matter how much you might like to.

  

Higher education

Do you think most institutions of higher learning are facing the oncoming train? Rethinking education? Not too many in our opinion. Certainly not enough. And maybe too little, too late.
What about the average college student? Have they started to face the dilemma? Again not too many in our opinion. Most are still accepting a business model that will not break even for a long time, if ever.
Related: Leadership Characteristics that Improve Influence
An article in the Wall Street Journal reports that since 1990, the cost of attending college has increased at four times the rate of inflation. Let me let that sink in … four times the inflation rate.
Meanwhile, student loan debt is approaching $1 trillion. And half of the recent college graduates don’t have jobs or don’t use their degree in the jobs they find.
  
Is the on-coming train really digital disruption in disguise?
According to the article, Georgia Tech, a highly respected University, is offering the first online master’s degree in computer science. More important, the program will cost about one-fourth of the traditional on-campus degree.
Granted, colleges have been offering various online courses for years. But this move by Georgia Tech significantly alters the playing field by offering a complete graduate program at a fraction of the usual cost.
Ignoring the inevitable won’t make it go away, will it?
  

TV and cable industry

So what is going on with alternatives or substitutes to cable and satellite services?  For everyone who LOVES television but HATES being forced into a raw deal, there’s been a lot of good news lately.
These are scary times for cable and satellite television veterans. Hardly a day goes by without news about disappearing viewers and shrinking revenues. And why?  It is called industry disruptive change or otherwise known as digital disruption.
The winds of change are definitely blowing and now is your chance to select an alternative to cable and satellite services.
These are the cable and satellite providers that many of us fork over more than two thousand dollars of our hard-earned money to, year after year. And even though we’re seeing more ads and less real programming than ever.
If you have an Internet connection, you can probably ditch your pricey cable television subscription without noticing even a hiccup in your viewing habits. You’ll still be able to watch all the shows you love, and will even find some new favorites.
By combining a number of streaming services, you can enjoy almost all the same programming you get out of a cable subscription while saving money in the process.
So what is the cable industry doing? Not much and certainly nothing that will save their business.

Digital disruption mini-case studies … banking industry

The innovation challenge facing the banks is tough as they have inherited obsolete legacy systems and mindsets. Consider when 40-year old legacy banking systems meet the new iPhone 6 … the results aren’t pretty.
As one might expect, non-banks are moving in to meet the need.
This includes IT giants like Google, Apple and PayPal, and traditional retailers like Wal-Mart.
Our study of the banking industry suggests that their problems, very pressing, they can be overcome. Most banks still focus a disproportionate share of time and attention on their traditional products.
While not ignoring those products, allocating more resources towards new products and business processes are essential. Like on-line services and less investment on brick and mortar infrastructure.
It seems clear to us that banking companies must reimagine their content and business models if they hope to succeed in the medium to long-term.
There is at least a little good news for the banking industry: lessons learned from past failures can help to ensure success in instilling needed change.
Even better, banks have real assets to bring to this fight, and a number of experiments with new products and business models could point the way towards future positive change.
Three barriers typically make it difficult for banking leaders (just as in our earlier examples) to get disruption right:
  
Fail to spot the disruptive change early enough
Disruptive change tends to start innocently at a market’s fringes. Market leaders tend to dismiss early disruptive developments because they just don’t affect their core business.
  
Fail to allocate sufficient resources towards disruptive offerings
Disruptive innovations often have lower performance and lower prices than established offerings. Companies find it hard to prioritize spending time and money on disruption when they have seemingly attractive opportunities in their core business.
 
 Force the disruptive initiative into the existing business model and product concept
The innovation challenge facing the banks is tough as they have inherited obsolete legacy systems and mindsets. Consider when 40-year old legacy banking systems meet the new iPhone 6 … the results aren’t pretty.
As one might expect, non-banks are moving in to meet the need. This includes IT giants like Google, Apple and PayPal, and traditional retailers like Wal-Mart.

The bottom line

 

The internet and digital technology have brought significant change and, occasionally, death to many industries.  Your company and industry will not be the exception, as revenues and customers will rapidly switch to the next new digital product set.
A return to the old days is not in the cards, is it?  But does that mean that you are doomed?
Not yet, but certainly likely, if you do not act early and in dramatic fashion. Don’t convince yourself that you can weather the storm and maintain the status quo.
It won’t happen.
Here’s the thing
Your idea, solution, or strategy is just a collection of guesses until they’re tested. There is the real power in making bold assumptions because you can turn them into clear hypotheses, and then scientifically test them in a rapid, iterative way.
Done right, your eventual strategy will indeed survive the first contact.
Customer engagement
Customer engagement improvements are worth the effort.

  

The biggest obstacle any industry faces?
  
Letting go of the old ways fast enough so that the new ways have a chance to grow and develop.
 
  
Need some help in building better customer insights from your customer engagement? Creative ideas to help grow your customer base?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job of growing customer insights and pay for results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new insights that you have learned.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your continuous learning for yourself and your team?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
 
Check out these additional articles on market trends from our library:
Lessons from the Yale Customer Insights Conference
Generational Differences … What Matters for Marketing Campaigns?
The Story of How JetBlue Turns Customers into Advocates
An Actionable Approach to Target Market Segmentation?
 
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.

 

An Einstein Story … the Secret to Learning

Albert Einstein is quoted: That is the way to learn the most, that when you are doing something with such enjoyment that you don’t notice that the time passes. The secret to learning? Probably not to Einstein. No stranger to sharing knowledge and advice with young minds. Here is an Einstein story about learning in a letter to his son.
Einstein story
A very interesting Einstein story.
We are fans of Albert Einstein, there is no doubt (see our earlier post: The Wisdom of Albert Einstein … A Man Ahead of His Time). There is probably more to an Einstein story and philosophy outside of science than in his world within science and many great stories.
We recently read a very interesting article from Brain Picking’s Weekly. Ever read from this weekly? Always chock full of interesting reads. Certainly, the case here, especially since we are such fans of Albert Einstein. It is a story we will share with you.
In 1915, aged thirty-six, Einstein was living in war-torn Berlin. His estranged wife, Mileva, and their two sons, Hans Albert Einstein and Eduard “Tete” Einstein, lived in comparatively safe Vienna. On November 4 of that year, having just completed the two-page masterpiece on the theory of general relativity, Einstein sent 11-year-old Hans Albert the following letter, found in Posterity: Letters of Great Americans to Their Children (public library).
Another interesting story: Never Give Up Your Dreams
My dear Albert,
Yesterday I received your dear letter and was very happy with it. I was already afraid you wouldn’t write to me at all anymore. You told me when I was in Zurich, that it is awkward for you when I come to Zurich. Therefore I think it is better if we get together in a different place, where nobody will interfere with our comfort. I will, in any case, urge that each year we spend a whole month together so that you see that you have a father who is fond of you and who loves you. You can also learn many good and beautiful things from me, something another cannot as easily offer you. What I have achieved through such a lot of strenuous work shall not only be there for strangers but especially for my own boys. These days I have completed one of the most beautiful works of my life when you are bigger, I will tell you about it.
I am very pleased that you find joy with the piano. This and carpentry are in my opinion for your age the best pursuits, better even than school. Because those are things which fit a young person such as you very well. Mainly play the things on the piano which please you, even if the teacher does not assign those. That is the way to learn the most, that when you are doing something with such enjoyment that you don’t notice that the time passes. I am sometimes so wrapped up in my work that I forget about the noon meal. . . .
Be with Tete kissed by your
Papa.
Regards to Mama.
A great Einstein story, yes?
 
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Einstein was never short of good ideas was he? And those ideas were not limited to science.
Do you like to blog? If you are looking for additional resources on blogging, one of my favorite experts is Amy Lynn Andrews. You’ll find lots of good stories and examples to learn from her blog.
 
Remember … stay curious; keep refreshing your sources. What we see depends on what we look for.
Do you have any motivational stories to share with this community?
Need some help in capturing more customers from your marketing or advertising campaigns? Looking for creative ideas to help the differentiation with potential customers?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your enthusiasm?
Do you have a lesson about making your motivation better you can share with this community? Have any questions or comments to add in the section below?
 
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
  
More inspirational stories from Digital Spark Marketing’s Library:
A Story About Living as Told by a Six-Year-Old Boy
Great Stories and Storytelling Can Have a Very Healing Influence
Never Give Up Your Dreams
The Story of Tank the Dog or Is It Reggie?
 
 Like this story?   Follow Digital Spark Marketing on LinkedIn for 3-4 short, interesting blogs, stories per week.
 
 

Einstein and Philosophy … the Story of God versus Science

I am a fan of Albert Einstein, there is no doubt.. There is probably more to Einstein and Philosophy outside of science than within his world within science and many great stories.
Einstein and philosophy
Einstein and philosophy.
Here is a very famous and interesting story about God versus Science from his days as a student that I would like to share with you:
‘Let me explain the problem science has with religion.’
The atheist professor of philosophy pauses before his class and then asks one of his new students to stand.
‘You’re a Christian, aren’t you, son?’

‘Yes sir,’ the student says.

‘So you believe in God?’

‘Absolutely ‘
‘Is God good?’
‘Sure! God’s good.’
‘Is God all-powerful? Can God do anything?’
‘Yes’
‘Are you good or evil?’
‘The Bible says I’m evil.’

The professor grins knowingly. ‘Aha! The Bible! He considers for a moment.
God versus science
God versus science.
‘Here’s one for you. Let’s say there’s a sick person over here and you can cure him. You can do it. Would you help him? Would you try?’
‘Yes sir, I would.’
‘So you’re good…!’
‘I wouldn’t say that.’
‘But why not say that? You’d help a sick and maimed person if you could. Most of us would if we could. But God doesn’t.’

The student does not answer, so the professor continues.
‘He doesn’t, does he? My brother was a Christian who died of cancer, even though he prayed to Jesus to heal him. How is this Jesus good? Can you answer that one?’
The student remains silent. ‘No, you can’t, can you?’ the professor says. He takes a sip of water from a glass on his desk to give the student time to relax.
‘Let’s start again, young fella. Is God good?’

‘Er..yes,’ the student says.
‘Is Satan good?’

The student doesn’t hesitate on this one.. ‘No.’
‘Then where does Satan come from?’
The student falters. ‘From God’

‘That’s right. God made Satan, didn’t he? Tell me, son. Is there evil in this world?’
‘Yes, sir.’
‘Evil’s everywhere, isn’t it? And God did make everything, correct?’
‘Yes’
‘So who created evil?’ The professor continued, ‘If God created everything, then God created evil, since evil exists, and according to the principle that our works define who we are, then God is evil.’

Again, the student has no answer.
Einstein story
An interesting Einstein story.
‘Is there sickness? Immorality? Hatred? Ugliness? All these terrible things, do they exist in this world?’

The student squirms on his feet. ‘Yes.’
‘So who created them ?’
The student does not answer again, so the professor repeats his question. ‘Who created them?’ There is still no answer. Suddenly the lecturer breaks away to pace in front of the classroom. The class is mesmerized. ‘Tell me,’ he continues onto another student. ‘Do you believe in Jesus Christ, son?’
The student’s voice betrays him and cracks. ‘Yes, professor, I do.’
The old man stops pacing. ‘Science says you have five senses you use to identify and observe the world around you. Have you ever seen Jesus?’
‘No sir. I’ve never seen Him.’
‘Then tell us if you’ve ever heard your Jesus?’
‘No, sir, I have not.’
‘Have you ever felt your Jesus, tasted your Jesus or smelt your Jesus? Have you ever had any sensory perception of Jesus Christ, or God for that matter?’
‘No, sir, I’m afraid I haven’t.’
‘Yet you still believe in him?’
‘Yes’
‘According to the rules of empirical, testable, demonstrable protocol, science says your God doesn’t exist… What do you say to that, son?’
‘Nothing,’ the student replies.. ‘I only have my faith.’

‘Yes, faith,’ the professor repeats. ‘And that is the problem science has with God. There is no evidence, only faith.’
The student stands quietly for a moment, before asking a question of His own. ‘Professor, is there such thing as heat? ‘
‘ Yes.
‘And is there such a thing as cold?’
‘Yes, son, there’s cold too.’
‘No sir, there isn’t.’
The professor turns to face the student, obviously interested. The room suddenly becomes very quiet. The student begins to explain.
‘You can have lots of heat, even more heat, super-heat, mega-heat, unlimited heat, white heat, a little heat or no heat, but we don’t have anything called ‘cold’. We can hit down to 458 degrees below zero, which is no heat, but we can’t go any further after that. There is no such thing as cold; otherwise we would be able to go colder than the lowest -458 degrees. Everybody or object is susceptible to study when it has or transmits energy, and heat is what makes a body or matter have or transmit energy. Absolute zero (-458 F) is the total absence of heat. You see, sir, cold is only a word we use to describe the absence of heat. We cannot measure cold. Heat we can measure in thermal units because heat is energy. Cold is not the opposite of heat, sir, just the absence of it.’

Silence across the room. A pen drops somewhere in the classroom, sounding like a hammer.
‘What about darkness, professor. Is there such a thing as darkness?’
‘Yes,’ the professor replies without hesitation. ‘What is night if it isn’t darkness?’
‘You’re wrong again, sir. Darkness is not something; it is the absence of something. You can have low light, normal light, bright light, flashing light, but if you have no light constantly you have nothing and it’s called darkness, isn’t it? That’s the meaning we use to define the word. In reality, darkness isn’t. If it were, you would be able to make darkness darker, wouldn’t you?’
The professor begins to smile at the student in front of him. This will be a good semester. ‘So what point are you making, young man?’
‘Yes, professor. My point is, your philosophical premise is flawed to start with, and so your conclusion must also be flawed.’
The professor’s face cannot hide his surprise this time. ‘Flawed? Can you explain how?’

‘You are working on the premise of duality,’ the student explains.
‘You argue that there is life and then there’s death; a good God and a bad God. You are viewing the concept of God as something finite, something we can measure. Sir, science can’t even explain a thought.’ ‘It uses electricity and magnetism, but has never seen, much less fully understood either one. To view death as the opposite of life is to be ignorant of the fact that death cannot exist as a substantive thing. Death is not the opposite of life, just the absence of it.’ ‘Now tell me, professor. Do you teach your students that they evolved from a monkey?’
‘If you are referring to the natural evolutionary process, young man, yes, of course I do.’
‘Have you ever observed evolution with your own eyes, sir?’
The professor begins to shake his head, still smiling, as he realizes where the argument is going. A very good semester, indeed.
‘Since no one has ever observed the process of evolution at work and cannot even prove that this process is an on-going endeavor, are you not teaching your opinion, sir? Are you now not a scientist, but a preacher?’
The class is in uproar. The student remains silent until the commotion has subsided.
‘To continue the point you were making earlier to the other student, let me give you an example of what I mean.’ The student looks around the room. ‘Is there anyone in the class who has ever seen the professor’s brain?’ The class breaks out into laughter. ‘Is there anyone here who has ever heard the professor’s brain, felt the professor’s brain, touched or smelt the professor’s brain? No one appears to have done so… So, according to the established rules of empirical, stable, demonstrable protocol, science says that you have no brain, with all due respect, sir.’ ‘So if science says you have no brain, how can we trust your lectures, sir?’

Now the room is silent. The professor just stares at the student, his face unreadable. Finally, after what seems an eternity, the old man answers. ‘I guess you’ll have to take them on faith.’
‘Now, you accept that there is faith, and, in fact, faith exists with life,’ the student continues. ‘Now, sir, is there such a thing as evil?’ Now uncertain, the professor responds, ‘Of course, there is. We see it every day. It is in the daily example of man’s inhumanity to man. It is in The multitude of crime and violence everywhere in the world. These manifestations are nothing else but evil.’

To this the student replied, ‘Evil does not exist sir, or at least it does not exist unto itself. Evil is simply the absence of God. It is just like darkness and cold, a word that man has created to describe the absence of God. God did not create evil. Evil is the result of what happens when man does not have God’s love present in his heart. It’s like the cold that comes when there is no heat or the darkness that comes when there is no light.’
The professor sat down.
Another great story: The Story of Tank the Dog or Is It Reggie?
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Albert Einstein wrote a book titled ‘God vs. Science’ in 1921….
Personal note: Einstein was an atheist
Remember … what we see depends on what we look for.
Do you have any motivational stories to share with this community?
Need some help in capturing more customers from your marketing or advertising campaigns? Looking for creative ideas to help the differentiation with potential customers?
 
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy improving your enthusiasm?
Do you have a lesson about making your motivation better you can share with this community? Have any questions or comments to add in the section below?
 
Digital Spark Marketing will stretch your thinking and your ability to adapt to change.  We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
  
More inspirational stories from Digital Spark Marketing’s Library:
A Story About Living as Told by a Six Year Old Boy
Great Stories and Storytelling Can Have a Very Healing Influence
Never Give Up Your Dreams
  
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+FacebookTwitter, Digital Spark Marketing, and LinkedIn.