Does your business use emotional appeal to win the hearts of your customers? Have you ever given it a try?
Feelings have a critical role in the way customers are influenced.
David Freemantle
Like David Freemantle says, feelings have a critical role in this regard. Yet few ads will make an emotional appeal. They will try to amuse and dazzle more than touch the heart. Which factor do you feel is most effective in drawing attention to your advertisements? There are many to choose from, aren’t they?
This is a critical missed opportunity in our view. We have studied and evaluated commercials for more than 5 years. Our focus is somewhat unique; we aren’t interested in entertainment value, we are interested in business impact. We study each spot and evaluate its power to build the business and to build the brand.
While emotional spots are not common, they are some of the most effective we have seen. Consider these emotional spots:
Jeep
Last year Jeep ran a remarkable commercial saluting the troops fighting overseas. The ad was serious and emotional. It noted, “There will be a seat left open, a light left on, a favorite dinner waiting, a warm bed made…because in your home, in our hearts, you’ve been missed. You’ve been needed, you’ve been cried for, prayed for. You are the reason we push on.” Jeep touched deep emotions about loss and longing. And the spot worked to build the brand; it made people feel proud of Jeep and its values.
Budweiser
Perhaps more than any other advertiser, Budweiser knows the power of emotion. Over the years the brand has run a series of emotional spots featuring the iconic Clydesdales. The 2013 spot, for example, highlighted the emotional bond between a horse and its trainer. It was one of the top spots of the year.
It isn’t easy to create an emotional spot for any commercial. Many environments are fun and energetic and people aren’t primed for serious themes. And, in many ways, the safe approach that many brands will take is to air funny and lively commercials.
But, if we are lucky, some brands will tap into our emotions. And if they do it well they will emerge as some of the most effective spots. Here are eight great examples we have reviewed recently that certainly touched and won our hearts.
In this commercial, Guinness uses an inspiring story to convey its emotional influence. Like great stories, it has a beginning where sympathetic characters encounter a complicated situation, a middle where the characters confront and attempt to resolve the situation, and an end where the outcome is revealed. It does not interpret or explain the action in the story to the audience.
Guinness
Instead, a good story allows each member of the audience to interpret the story and its emotion as he or she understands the action. This is why people find good, emotional stories so appealing and why they find advertising that simply conveys facts and information boring.
Here is the Guinness ad video to refresh you or for you to review in case you haven’t seen it.
http://www.youtube.com/watch?v=Au8Y98Rgxbk
Guinness’s marketing story based on emotion has flipped traditional beer advertising on its head by getting rid of the template and telling a story – a real emotional story – that connects with people. The responses were overwhelmingly positive … customers and particularly the target customers are looking for meaningful stories. The emotion in this marketing strategy certainly is addressing this end state in our opinion.
Zillow
The family in this ad is looking for a new home using the real estate company Zillow. It eventually is able to find exactly what they are looking for. What the mother and children don’t expect is what is waiting for them on moving day.
http://www.youtube.com/watch?v=o3bZz_JHyyA
Some of the best emotional stories effectively use the element of surprise like Zillow has done here.
Bell
Have you seen the remarkable branding video design from this South African business? The Bell’s TV commercial features a father whose intrepid spirit demonstrates just what it takes to be a true man of character. The video was created to market and build the brand. It is a very simple story. It advocates learning to read no matter your age or status in society. To us, it creates pure magic with the story, the visuals, the music, and the emotion. It certainly finds emotional triggers
Not a real secret here. The story and music that are created, while familiar, are as distinctive as they are heartwarming. Watch the faces, actions, and passions of the people in the story and listen to the music. They draw you into the emotion. Experiences that trigger our emotions are saved and consolidated in lasting memory because the emotions generated by the experiences signal our brains that the experiences are important to remember. Certainly, that kind of emotion in this story, isn’t there?
If you haven’t seen it, watch it now, it is only 2 minutes and it will inspire you. It is certainly easier in our top 5 of all time.
Apple makes the messages as clean and simple as possible in this ad. You cannot overachieve on the simplicity of the message. A message that the reader will quickly understand. Keep in mind that pictures are far more valuable than words.
Have you seen the Apple iPhone5 TV ad? If not, you should invest 1 minute now and check it out. It will grab you with the simplicity of the emotional influence.
The Budweiser puppy love commercial was, by most accounts, the biggest winner from the 2014 Super Bowl. There are no better means of influence or the power of persuasion than emotion for animals. Hands down the best, in our opinion. Experiences that trigger our emotions are saved and consolidated in lasting memory because the emotions generated by the experiences signal our brains that the experiences are important to remember. Check out this ad here:
http://www.youtube.com/watch?v=uQB7QRyF4p4
There are eight basic, universal emotions – joy, surprise, anticipation, acceptance, fear, anger, sadness, and disgust. Successful appeals to these basic emotions consolidate stories and the desired calls to action in the lasting memories of audiences.
Remarkable isn’t always the same. Getting in the habit of doing the “unsafe” thing every time you have the opportunity is the best way to see what’s working and what’s not.
The key to being remembered is being remarkable. Don’t let your marketing take the back seat; stand out like Budweiser does in this commercial.
This puppy love commercial focuses on emotional appeal in a grand fashion. It is the secret of this commercial’s success.
Samsung
In this great commercial Samsung uses pictures/visuals to convey the message much better than words. “Seeing is believing” and “actions speak louder than words” are two common sayings that reflect a bias and preference for visual presentation.
Here is a four-minute Samsung ad with 15-20 new features shown for their iPhone. No talking. And so simple that you quickly grasp the features and don’t lose interest. And the coordinated music has a way to keep you tied in emotionally. Creating customer interest doesn’t get any simpler than this, does it? A very simple, yet entertaining design, don’t you think?
http://www.youtube.com/watch?v=2LHv1FPd1Ec
Creating customer interest doesn’t get any simpler yet still emotional based on the music, does it? A great ad design’s emotional element is to match what viewers see with what they hear.
People expect and prefer coordinated audio and visual messages because those messages are easier to process, feel, and understand.
A very simple, yet entertaining design, don’t you think?
Dawn
We recently viewed a Dawn Liquid Detergent advertisement that caught our eye for several reasons. An effective TV ad that combined traditional advertising with advocacy advertising. Something you don’t see very often.
Interesting information, well presented, showing emotion, always holds attention, yes? Keep in mind that people don’t watch ads … they watch what interests them. Your ad messages must be interesting to your target communities.
This message certainly grabs and holds attention based on emotion, superb visuals, and great issue advocacy. Letting the visuals be the best influencer. People will watch, remember and most likely talk about it, won’t they?
http://www.youtube.com/watch?v=RFStdNtTkNI
The recent Dawn TV commercials started as YouTube videos and grew out of the success shown on that platform.
Zillow
The family in this ad is looking for a new home using the real estate company Zillow. It eventually is able to find exactly what they are looking for. What the mother and children don’t expect is what is waiting for them on moving day. Some of the best emotional stories effectively use the element of surprise like Zillow has done here.
http://www.youtube.com/watch?v=o3bZz_JHyyA
Chrysler Dodge
“And on the eighth day, God looked down on his planned paradise and said ‘I need a caretaker.’ So God made a farmer,” preached Paul Harvey in the advertisement’s opening lines.
The message delivered by Harvey’s oratory became immediately clear: It was a celebration of the hard work of America’s farmers.
The two-minute advertisement for Dodge Ram, which paid tribute to America’s farmers and was composed entirely of still photographs depicting the farming industry, won the hearts and minds of viewers by evoking strong emotion.
Harvey’s narration, patterned on the Biblical account of the creation, was taken from a 1978 speech, “So God made a farmer,” which Harvey gave to a national convention of the Future Farmers of America. It was set to a collection of stark, still photographs — both color and black and white — of farmers at work.
As the advertisement concludes with the still image of a brand new Dodge Ram against the backdrop of a U.S. farm, we are reminded of one final message: “To the farmer in all of us.”
https://www.youtube.com/watch?v=AMpZ0TGjbWE
Key takeaways
The higher degree of emotion creates more differentiation and makes it easier for your brand to project uniqueness and its word-of-mouth messages.
Emotion is the secret language of the brain … work on emotion if you want to improve your persuasion or influence.
Have you noticed that the world of marketing is changing? And rapidly. Traditional media vehicles are losing effectiveness as people communicate in new and different ways. Mass audiences are fragmented into small segments. Developing a point of difference is harder than ever.
These marketing creativity lessons will show you how though.
Guinness marketing creativity
This Guinness marketing campaign demonstrates that Guinness marketing has certainly noticed.
And Guinness marketing has adapted and come up with some cool new marketing ideas. This new ad from Guinness proves that beer commercials can be so much more than guys and bars.
“Empty Chair,” tells the story of a bartender who leaves a pint of Guinness at an empty table every night amongst birthday celebrations and sports team victories. No one sits at the table, and the woman shoots a dirty look at anyone she catches eyeing one of the empty chairs.
Without fail, the frosted glass is there each and every night. It’s a powerful image that serves as a sign of hope for the bartender. But we aren’t exactly sure who the beer is for until the very end. Everything comes together when a soldier finally returns home to claim his Guinness.
The spot finishes with the tagline “The choices we make reveal the true nature of our character.”
Guinness’s marketing story based on emotion has flipped traditional beer advertising on its head by getting rid of the template and telling a story – a real emotional story – that connects with people. The responses were overwhelmingly positive … customers and particularly the target customers are looking for meaningful stories. The emotion in this marketing strategy certainly is addressing this end state in our opinion.
This Guinness “Empty Chair” commercial salutes the character of a community as they honor one of their own who is out of sight, but not out of mind. They remind us that a true test of character is what you do when no one’s looking.
The choices we make reveal the true nature of our character. Guinness proudly raises a glass to those who are #MadeOfMore.
The spot works in many ways.
First, it breaks through the clutter. It is visually arresting, surprising, and beautiful. After watching it once I wanted to watch it again. There are no better means of influence or the power of persuasion than emotion. Hands down the best, in our opinion. And enhanced with a great dose of curiosity.
Experiences that trigger our emotions are saved and consolidated in lasting memory because the emotions generated by the experiences signal our brains that the experiences are important to remember.
Second, it has solid branding; it is clear that this is for Guinness and the brand’s personality.
Third, it communicates a benefit. The entire spot revolves around the Guinness commitment to people. It is very clear that Guinness has something special and remarkable that they want to share.
The ad has generated an astonishing amount of buzz and attention. It is engaging, well branded, and focused.
The ad was serious and emotional. It is like they left a note that says:
… there will be a seat left open, a light left on, a favorite dinner waiting, a warm bed made…because in your home, in our hearts, you’ve been missed. You’ve been needed, you’ve been cried for, prayed for. You are the reason we push on.
It touches on deep emotions about loss and longing. And the spot worked to build the brand; it made people feel proud of Guinness and its values.
Stories and emotions are the future of great marketing, aren’t they?
Disney marketing creativity
Do you make continuous improvement a focus of your marketing creativity? Most of the best marketing strategies we study and follow certainly do, and that is an awesome way to do marketing. Yes, the creative Disney marketing strategy is making their business better and better all the while. And their growth is all about their marketing creativity. Of course, if you are a family with children or grandchildren you certainly know this.
Have you noticed? It is hard not to notice, isn’t it? Let’s examine some reasons their marketing strategy is so creative:
Content marketing
Build excitement: Let’s face it; Disney is not a low-cost vacation. By providing custom touchpoints filled with useful and exciting content, unique to each family’s post-purchase, Disney is helping to build excitement. It works, and it’s brilliant.
Personalize: All customers are unique, and have different needs, especially in travel. Since this is not a one-size-fits-all world, what everyone needs is different from just about every other person. Disney knew that and deliver a book that is unique for each family. They send a book that was specific to their hotel and reservation details … all the information needed in a custom 15-page book. It works, and it’s brilliant.
Times have changed since Walt Disney’s days but his marketing ideas are still amazing. Let’s take a look at a few of Disney’s tactics:
Continuous promotion – If there was one thing Walt Disney did well it was promoting his business. And he did so continuously. He made sure he kept his organization in your mind. When it came time to think of going on vacation, to a movie, or any of a number of other things Disney always came to mind.
Build lifetime value – Go to a Disney attraction today and find people who have been coming back for decades and many times at that. Disney keeps their customers so happy that they keep coming back, again and again.
It’s the stories
The story is king – Walt knew that the story was the real reason people enjoyed his attractions. Even today, every Disney feature has a story behind it. People relate to these stories. It’s just part of the human condition. They are great at engaging people on a human level. Their stories abound at every turn.
Customer immersion
Always something new: Disney fans keep coming back because there’s always more to see. Disney’s motto isn’t “Lots of Rides”—it’s “The Happiest Place on Earth”. And Disney maintains constant interest by making sure there’s always something else to notice.
Interesting, interactive queuing areas for the rides.
Sporadic “spontaneous” performances by Mary Poppins or Alice and the Mad Hatter at various times of the day.
Rides like the Jungle Cruise are strikingly different at night.
Holiday theming. Different fireworks displays. “Limited-time only” eatables.
BMW marketing creativity
Are these videos a secret marketing strategy? Probably not. But you can certainly learn from them. These BMW marketing videos do display some great hidden truths.
Have you seen these two recent BMW videos? Watch them both here … each is only 60 seconds. We will then examine each video and what contributes to their strengths and weaknesses and their ability to influence or persuade.
How many times do you hear “I want my video to go viral”? To make this happen you have to create content that is pretty innovative, exciting, and cool so that your audience will want to share. Well here’s the kind of video that ticks all those boxes. BMW Canada has released these videos which have been viewed over 7 million times (at the time of writing).
The first one was the most popular and it became the number one worldwide auto video on YouTube after just 2 days. The title of the first video makes you think that you’ll be seeing BMW cars taking on concrete walls and losing. The video is pretty clever and keeps you on the edge of your chair as you watch it.
In marketing or advertising, you need to create information that your customers find interesting and worth talking about and remembering. These videos certainly achieve this goal, don’t you think?
Let’s evaluate other keys to effective marketing strategy in these videos:
Show … don’t tell
Certainly, BMW could have talked about its car’s design features, in all their technical glory. But that is not the best way to create a story that holds an audience’s attention. It is a much better approach to show the capabilities in person, but if that can’t be done, then an effective video is the next best thing. It is the only way to effectively to communicate messages to 7 million+ viewers.
Grab and hold viewers’ attention
Grab attention with interesting information. Keep in mind that people don’t watch ads … they watch what interests them. Your ad messages must be interesting to your target communities. This video certainly grabs and holds attention based on simple emotion.
Influence and persuasion
There are no better means of influence or persuasion than emotion. Emotion is the best, hands down the best, in our opinion. This commercial focuses on emotional appeal in a grand fashion.
It is the secret of these videos’ success and what makes the marketing strategy most creative.
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way.
More reading on marketing strategy from Digital Spark Marketing’s Library:
13 Remarkable Visual Content Marketing Examples
SEO Mistakes That Will Kill Your Content Marketing Performance
We hear lots of talk these days about the power of brand storytelling—and why it’s so critical for businesses and brands as we continue to rush forth in the digital age. Check out these brand storytelling examples.
Stop interrupting what people are interested in, and be what people are interested in.
But like so much of this other stuff that is discussed in the marketing and branding realm, storytelling has always been important. It has been the essence of the greatest and most successful communications since the beginning of man.
It can be daunting for a marketer to plan out a piece of brand storytelling – and yet it looks so easy when it is done right. The 5 companies below range in popularity but the lessons in there apply to all brands; there is so much to be gained from examining exactly why the stories were so effective.
Guinness I
Guinness is no stranger to effective brand storytelling. This video reached three million views within four days of online release. This is another exercise in concise brand storytelling with a big heart – the concept sees a group of guys playing wheelchair basketball. A simple plot; a game of wheelchair basketball followed by a pint of Guinness.
The twist is that only one of the men in the group is an actual wheelchair user – the rest, it seems, are his friends who are playing wheelchair basketball so that they can all play together.
So what on Earth does this story have to do with Guinness? It is when the voiceover kicks in that the storytelling really ramps up though: “Dedication, loyalty, friendship – the choices we make reveal the true nature of our character,” says a gravelly-voiced chap.
The choice the men in the ad make to play wheelchair basketball is a testament to their character, and so is the choice they make when they are at the beer taps. It almost tells viewers to be the best person they can be, and drink the best quality drink they can get their hands on.
You simply cannot argue with that as a memorable and evocative piece of brand storytelling – and the image of the group walking (and wheeling) away from the court will stick with you.
Guinness II
Have you noticed that the world of marketing is changing? And rapidly. Traditional media vehicles are losing effectiveness as people communicate in new and different ways. Mass audiences are fragmenting into small segments.
Developing a point of difference is harder than ever. This Guinness marketing story demonstrates that Guinness marketing has certainly noticed.
And Guinness marketing has adapted and come up with some cool new marketing stories. This new ad from Guinness proves that beer commercials can be so much more than guys and bars.
“Empty Chair,” tells the story of a bartender who leaves a pint of Guinness at an empty table every night amongst birthday celebrations and sports team’s victories. No one sits at the table, and the woman shoots a dirty look at anyone she catches eyeing one of the empty chairs.
Related: Would This Galaxy S5 Marketing Video Persuade You?
Without fail, the frosted glass is there each and every night. It’s a powerful image that serves as a sign of hope for the bartender. But we aren’t exactly sure who the beer is for until the very end. Everything comes together when a soldier finally returns home to claim his Guinness.
The spot finishes with the tagline “The choices we make reveal the true nature of our character.”
A simple yet powerful way to add meaning to the story.
Google
If you haven’t seen this Google story, you can watch it here …a short 3+ minutes.
The story is this: a man in Delhi tells his granddaughter about his childhood friend, Yusuf. He hasn’t seen Yusuf since the Partition of India in 1947 when India and Pakistan became separate countries and the two friends were forced to separate. The man’s granddaughter arranges for the two to meet again.
This story is about as emotional as it gets. Stories like this provide a chance to experience a variety of emotions without the risk of those emotions themselves. Emotions like wonder, fear, courage, or love can be tested out in the minds of those as they listen to a story.
If you really listen to your customers, like Google has, you can leverage their stories to drive your creativity. By analyzing their stories of how your products and services fit into their lives, you can gain valuable insight into their needs and desires, which can be hugely beneficial to other aspects of your business. Like product design and development and ongoing marketing strategy. The reunion has done that well don’t you think?
The story is simple and direct. It’s beautiful, and honest, and true. The photography is spectacular. The music adds to the very good acting.
Dawn
We recently viewed a Dawn Liquid Detergent story told in one of their advertisements that caught our eye for several reasons. An effective TV ad that combined traditional advertising with advocacy advertising and creative storytelling. Something you don’t see very often.
Dawn detergent
Have you seen this recent Dawn story in their TV commercial? If not, you should invest 1 minute now and check it out. It will prove beneficial in reviewing their great story.
Interesting information, well presented, showing emotion, always holds attention, yes? Keep in mind that people don’t watch ads … they watch what interests them. Your stories must be interesting to your target communities.
This story message certainly grabs and holds attention based on emotion, superb visuals, and great issue advocacy.
New Bell of South Africa
Have you seen the remarkable branding story from this South African business? It was created to market and build the brand. It is a very simple story. It advocates learning to read no matter your age or status in society.
To us, it creates pure magic with the story, the visuals, the music, and the emotion. If you haven’t seen it, watch it now, it is only 2 minutes and it will inspire you. It is certainly easier in our top 5 of all time.
What makes this story so remarkable? Of course, the whole thing was staged. Who cares? It certainly accomplished its objective to build on the brand. Over 1 million views so far for a business from South Africa that most of us have ever heard of. Of course, you can’t design a story for going viral. But you can target for being remarkable and engaging.
Lego Movie
There is no better story example I have ever seen than The Lego Movie. As I sat in the theater to a packed house along with 3 of my grandchildren, I marveled at what I was witnessing. Kids laughed. Everyone was thoroughly entertained.
All because a brand had managed to create a masterful story, using their product as the star, and at the same time created what is the most effective 90 minute commercial for a “toy” we’ve ever seen.
But the reaction of my kids is no surprise really. If one analyzes the film, it’s quite apparent what makes it so very effective:
It’s actually a good movie—incredibly well written— for kids and adults.
The product is the entire movie. Every scene is masterfully created with Legos.
There are deep messages happening within the movie, all of which are uplifting and easy to get behind:
-There is a “builder” within each one of us if we only believe
-We’re only as limited as our imagination allows us to be
-You’re never too old to create magic
The bottom line
Can you see why these brands have hit such huge home runs with their tales? They are quickly becoming the mecca of “storytelling done right” for brands big and small going forward.
So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is completely up to you. But believe in the effectiveness of word of mouth marketing. And put it to good use.
It’s up to you to keep improving your creative marketing efforts. Lessons are all around you. In this case, your competitor may be providing ideas and or inspiration. But the key is in knowing that it is within you already.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next step.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your marketing, branding, and advertising?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way.
More reading on stories and storytelling from Digital Spark Marketing’s Library:
Guinness Marketing Strategy Shifts to Storytelling
Data Visualization: A Great Way to Complement Storytelling
Employ Great Storytelling to Improve Persuasion Skills
If you haven’t figured out how to employ a brand story well, you’re missing out on the huge revenue-boosting potential of your content marketing efforts. The right brand narrative has the power to increase the value of your business’s product or service by over 20 times.
Why does the story matter? It is what makes your brand significant.
It’s the inspiring copy, the well-thought-out Instagram posts and website design, and the compelling video that turns mashed peanuts into Peter Pan Peanut Butter.
Brand storytelling … what defines a great brand story?
When marketing storytelling is done well, it:
Establishes what your brand is all about – its purpose, core values, and mission
Offers the consumer more than just a product or service, but rather an experience that transcends mundane reality
Motivates the reader or viewer to step into that experience. This is done by crafting content in such a way that your audience feels as though they’d risk losing access to this somehow sublime experience of being a part of your brand if they don’t buy, follow, or sign up right now.
Whether you are trying to convince someone they can’t live without, vacation-filled retirement, it’s the way you tell the story of your brand and what you’re selling that you make an impact.
This is how you can wield the true magic of experienced content marketers.
Here are the brand story examples that will show you just how powerful your content can be.
Brand story examples … Guinness
Guinness is no stranger to effective brand storytelling. This video reached three million views within four days of online release.
This is another exercise in concise brand storytelling with a big heart – the concept sees a group of guys playing wheelchair basketball. A simple plot; a game of wheelchair basketball followed by a pint of Guinness.
The twist is that only one of the men in the group is an actual wheelchair user – the rest, it seems, are his friends who are playing wheelchair basketball so that they can all play together.
So what on Earth does this story have to do with Guinness?
It is when the voiceover kicks in that the storytelling ramps up though: “Dedication, loyalty, friendship – the choices we make reveal the true nature of our character,” says a gravelly voiced chap.
The choice the men in the ad make to play wheelchair basketball is a testament to their character, and so is the choice they make when they are at the beer taps.
It almost tells viewers to be the best person they can be, and drink the best quality drink they can get their hands on.
You simply cannot argue with that as a memorable and evocative piece of brand storytelling – and the image of the group walking (and wheeling) away from the court will stick with you.
Marriott’s #at the Moxy
Moxy is Marriott International’s new boutique hotel brand that caters to millennial globetrotters. The brand is a trendy harmony of luxury-chic accommodation, youth hostel, and all-night bar.
The marketers for Moxy have crafted a brilliantly entertaining video series, Do Disturb, which features the host, Taryn Southern, dishing up her best cheeky antics with social media influencers like Amy Pham and Oli White.
Every episode, uber-cool Instagram shot and even the hip black and magenta site design tell the Moxy story – and allude to expert mixologist services.
What wanderlust-struck 20 or 30-something can resist?
Positioning themselves as the alternative to the high-priced, oligopolize eyewear industry, Warby Parker doesn’t just sell quality glass frames and sunglasses.
It invites its customers to become a part of the brand’s movement
Never heard of Parker Warby?
As they write on their website, Warby Parker was founded with a rebellious spirit and a lofty objective: to create boutique-quality, classically crafted eyewear at a revolutionary price point.
Eyewear with a purpose
Almost one billion people worldwide lack access to glasses. This means that 15% of the global population cannot effectively learn or work – a problem that Warby Parker is determined to address.
They’ve partnered with non-profits like VisionSpring to ensure that for every pair of glasses sold, a pair is distributed to someone in need.
Eyewear startup Warby Parker’s 2013 Annual Report, is a perfect example of how important tone is in creating great visual content. This very different approach to a year-end report uses a calendar format, highlighting company events on each day.
Some events are significant company milestones; others are little anecdotes showcasing office life and culture.
Wow … what a change from the typical financial results and strategic initiatives that typically fill the pages of annual reports.
The report is an excellent example of a brand showcasing its ideas, creativity, and culture in a visually engaging way. At its core, the strategy of content marketing is not just about distribution and visibility.
It is about telling the world who you are and what you stand for. This design goes a long way in turning customers into brand advocates.
The design shows how to empower your content. So many companies just don’t take advantage of their great content, or they don’t know how to present their content creators.
Often, in the end, they are fighting for survival as we all are.
However, the brands that can express their personality, creativity, passion, and manage their content in a way that speaks to people will create loyal customers.
That’s a story every hipster with less than 20/20 vision would appreciate – and tell their friends about.
Warby Parker gets the whole storytelling thing right, providing a socially-conscious brand with a genuine vision.
The company donates a portion of their monthly profits to its nonprofit partners to make basic eye care and affordable eyewear available to communities in developing countries.
Zendesk, the makers of customer support software, created one of the most hilarious and ingenious marketing campaigns to drum up interest in their company.
Their ‘anti-storytelling’ has the effect of making their brand extremely likable and even trustworthy as they cast a very human impression – something any small business owner would appreciate from a SaaS provider.
Instead of creating a video to tell the story of Zendesk, they crafted an entertaining video about Zendesk Alternative.
Which happens to be a fictional indie rock band, frustrated that a customer support company ‘stole’ their band name, yet admitting their need for Zendesk’s services to keep their careers going.
To finish this masterful example off beautifully, the band writes a cheesy jingle about the importance of customer service.
We recently viewed a Dawn Liquid Detergent story told in one of their advertisements that caught our eye for several reasons. An effective TV ad that combined traditional advertising with advocacy advertising and creative storytelling. Something you don’t see very often.
Have you seen this recent Dawn story in their TV commercial? If not, you should invest 1 minute now and check it out. It will prove beneficial in reviewing their great story.
Interesting information, well presented, showing emotion, always holds attention, yes? Keep in mind that people don’t watch ads … they watch what interests them. Your stories must be interesting to your target communities.
This story message certainly grabs and holds attention based on emotion, superb visuals, and great issue advocacy.
Mouth Foods
Mouth is a living, breathing anthology for some of the most passionate food and beverage makers in America.
The company exists to tell the (really interesting) brand stories behind the indie creators of everything from artisanal chocolates and hand-made pasta to small-batch tequila and gourmet honey – and to sell the food and beverage products as gift packages and subscriptions on their mouth-watering e-commerce site.
You have to admit, learning about apples, grown on a small orchard in upstate New York by people who view making cider as one of the last vestiges of true American folk culture, is pretty compelling marketing.
By posting the personal stories of the small business owners who make these products, Mouth adds a whole new level of meaning and value to the items they sell.
Nike – equality campaign
Nike has always excelled at brand storytelling. One of their best campaigns is Equality.
It makes a strong statement about the company as a force for positive social change, offering something more to today’s athletes than just a pair of sneakers and branded workout gear.
This is an example of using brand storytelling to connect with the audience, inviting them to become a part of a collective movement by wearing Nike products, or at the very least, engaging on social media, such as sharing one of the brands always inspiring videos.
Soulcycle – find your soul
SoulCycle has come up with a powerful story to compel people to pay close to the price equivalent of a monthly membership at your typical gym, for one 45-minute class.
While this brand does offer a high-end fitness experience, with a focus on atmosphere (there’s music, the instructors are more inspirational speaker than fitness coaches, and there are candles), it’s the narrative that entices people to try it out.
SoulCycle offers a tribal, transcendent experience with each workout. “Our riders share a SOUL experience.
We laugh, we cry, we grow – and we do it together, as a community.” There’s the promise of real motivation and a sense of belonging.
The high-powered workout almost becomes an afterthought to the excitement of signing up for a SoulCycle cardio party.
Great brand stories may not change the world, but they will let your target market understand why your brand is worth their time and money.
The bottom line
To be effective in this new era, we as marketers need to see our jobs differently. No more just focusing on metrics like clicks, video views or social media shares.
We must successfully integrate our function with other business functions to create entire brand experiences that serve the customer all the way through their experiences throughout the business.
We can do better. Much better. But first, we need to stop seeing ourselves as crafters of clever brand messages and become creators of positive brand experiences.
There can never be enough focus on continuous improvement in brand marketing, independent of how well the business is doing. It seems many brands are looking to take their success to a new level.
This is an excellent time to make a statement with their brand storytelling marketing. Changing before you have to is always a good idea.
Need some help in capturing more customers from your branding design strategies? Such as creative branding ideas to help the differentiation with potential customers?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your continuous learning for yourself and your team?
Do you have a lesson about making your brand marketing better you can share with this community? Have any questions or comments to add in the section below?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
More reading on brands and branding from Digital Spark Marketing’s Library:
What Everyone Ought to Know About Rebranding a Business
Have you seen the recent Guinness marketing video? A significant change in the Guinness marketing campaign we believe. The strategy is using simple storytelling to gain our attention. Refreshing.
Let’s examine this video and strategy and what contributes to their strengths and weaknesses. We want to evaluate if it has the ability to influence and persuade with its storytelling.
Everyone hates TV commercials, and this is a well-known fact amongst the people who make TV commercials. Fortunately, a few brands and ad agencies are turning things around with genuine, heartfelt storytelling marketing. Guinness is trying to become one of these brands.
As you can see, this Guinness ad veers away from the clichéd beer model and creates its own: beer-drinking, manly men that can be both strong and sensitive. It also creates an impactful and unique message promoting qualities like dedication, loyalty and friendship:
The choices we make reveal the true nature of our character.
Guinness is no stranger to effective video marketing. This new video reached three million views within four days of online release. A simple plot; a game of wheelchair basketball followed by a pint of Guinness. The twist is that only one of the men in the group is an actual wheelchair user – the rest, it seems, are his friends who are playing wheelchair basketball so that they can all play together.
Related post: 11 Steps to Media Framing Messages for Optimum Engagement
Marketing or advertising, you need to create information that your customers find interesting and worth talking about and remembering. This video certainly achieves this goal, don’t you think?
Let’s evaluate other keys to this video and storytelling marketing strategy:
Guinness marketing campaign … be relevant to your target market
Keep in mind that one message does not fit all. It starts with knowing your target market. Here the target market is young adults with a high focus on maturity. It focuses on the traits of friendship and sharing happiness. This video is certainly relevant to this market.
Define your positioning
The positioning of your business is your frame of reference. Make comparisons to your competitors if you can.
Not only does this ad do a great job of building a beautiful story, it positions Guinness as a different kind of beer brand. By taking the opportunity to break the mold, Guinness stands apart from a pool of brands targeting the stereotypical girl-chasing, party-loving man-child. Guinness is much more than that and we like it.
Guinness certainly knows who its major competitors are and but chooses to not take them on in this video. A good move we believe.
Grab and hold viewers’ attention
The Guinness goal is to hold the audience’s attention with interesting information. Keep in mind that people don’t watch ads … they watch what interests them. Your ad messages must be interesting to your target communities. This message certainly grabs and holds attention based on simple emotion.
Define a value proposition
The value proposition should truly discriminate you from your competition. Give your customers reasons to select you. Maybe not the most significant visible feature, it does illustrate Guinness as a company that puts high priority on caring, which is their clear objective.
Simple messages that the reader will quickly understand are the goal. Keep in mind that pictures are far more valuable than words. Videos, well, they do even better than pictures. Creating customer emotion does not get any simpler than this, does it?
This video from Guinness flips the switch by presenting a group of athletic, beer-drinking men who are defined as much by their kindness as their physical strength.
The spot’s “Made of More” message is refreshing, memorable and heartwarming—acting as a breath of fresh air within the beer industry.
Consider the end state values to your customers
Guinness’s marketing strategy has flipped traditional beer advertising on its head by getting rid of the template and telling a story – a real story – that connects with people.
The responses were overwhelmingly positive… customers and particularly the target customers are looking for meaningful stories. The marketing strategy certainly is addressing this end state in our opinion.
Guinness marketing campaign … influence and persuasion
There is no better means of influence or persuasion than emotion. It is hands down the best, in our opinion. The video focuses on emotional appeal in grand fashion. They are saying that people who drink Guinness are decent people who are good to the core. This advert scores 10/10 for emotional engagement factor. It is the secret of this video’s message and story’s success.
“For the most part, [beer commercials] depict men as unfeeling doofuses who only want to hook up with hot women and watch sports without being bothered by their wives.
… Guinness flips the switch by presenting a group of athletic, beer-drinking men who are defined as much by their kindness as their physical strength.”
The reason I admire this spot so much is simple: it’s different, thoughtful and has an unexpected ending. While many beer advertisements rely on slapstick humor, an overkill of masculinity and a simple message, “drink our beer,” this one takes a different approach. It is both effective and creative. The spot’s “Made of More” message is refreshing, memorable and heartwarming—acting as a breath of fresh air within the beer industry.
Guinness has definitely taken advantage of this open opportunity in the beer marketplace—and they are doing it with style and class.
After looking over these enablers, we believe Guinness has created a very effective commercial. What do you think? Does this video story persuade you?
What are some of your experiences with advertising as a component of an integrated marketing campaign?
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed how reasonable we will be.
More reading on marketing strategy from Digital Spark Marketing’s Library:
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on Facebook, Twitter, Digital Spark Marketing, and LinkedIn.
