In today’s socially engaged and networked marketplace, word of mouth marketing has moved to the top of the marketing campaign elements at your disposal. And guerrilla marketing campaigns are one of the best ways to get potential customers talking about you. You just can’t say it. You have to get people to say it to each other. James Farley
Guerrilla marketing takes consumers by surprise, makes an indelible impression, and pops up where and when people least expect it. It often has a large targeted audience and often can be accomplished at a reduced cost. By being a little more clever and unpredictable, you challenge consumers who appreciate a little fun in their products.
Guerrilla
marketing was made for small business owners. It requires creativity,
flexibility and a willingness to take a little risk. We use Guerrilla programs
usually when a client says to us, we don’t have much budget but we’d really
like to get some media attention.
They
can be an awesome way to get you noticed, set you apart from your competition
and earn you a reputation for being fun and different–all tailored to whatever
budget you desire.
A
small business should ask themselves, what’s their essence–what’s the core
message that can be distilled into a 5-second exchange or in a clever
installation?
Have
to have a goal in mind and understand who your customer is and what would
intrigue and appeal to them.
Using humor is crucial to the success of guerrilla campaigns, especially if they involve online activity. Humor can help break the barriers between the company and the consumer, just as it often does in regular human interaction.
It also can play a significant role in turning campaigns viral, which means reaching a larger audience. Mixing surprises with humor is also a key strategic element to a successful guerrilla campaign.
In this article, we are going to focus
on how to get customers talking about your messages. So how do you craft
messages worth your customers talking about?
Consider these 7 things to know and
several examples of each:
Customer needs end state
Focus on customer needs end state and not the means. For a very familiar example, customer’s needs are on a hole, not a drill.
In this first example, customer’s needs are for exciting,
thrilling park rides, like roller coasters. So Six Flags Amusement Park has
built a simple sign to represent a roller coaster thrill ride.
In the second example, people are focused on collecting
shells walking on the beach. So a creative restaurant has strategically placed
clam shells, that when opened by curious customers, call out the seafood menu
at their restaurant.
Clean and simple
Make the message as clean and simple as possible. Simplicity
is achieved when nothing more can be removed from the message.
Look at the 3M security class holding all the cash. Simply
screams security at you, doesn’t it?
The dual function works well in this example, as the customer uses the watch strap to hold on and gets the simple visual of how good the watch looks on his wrist.
Use comparisons
Use comparisons where you can. Even direct with competitors,
if you can solidly substantiate the claim.
Simple Scotch tape is better than a nail in many instances.
And the picture of the FedEx delivery truck ahead of the DHL
truck, illustrating the FedEx tag line of always first.
Be and do different
Be different and avoid normalcy at all costs. Do things
different and unexpected.
In the first example, Kentucky Fried Chicken Restaurant advertises on a fire hydrant. They also received media publicity because they saved the city the costs of having to paint the hydrants. Two bangs for the buck.
The plumber sitting on the toilet is certainly unexpected, isn’t it? Great way to show that the brand has a humorous personality also.
Be controversial
It’s OK to be controversial. Try and create conversation through the ‘buzz’, things that beg to be talked about.
Be controversial.
Here the sign has ‘dropped’ the word drop to emphasize what
we hate most in cell calls. That certainly catches your attention.
The bus door represents the shark’s mouth … certainly
something you’ll remember?
Picture of value
Paint
the picture of value and make the value stand out. A successful guerrilla marketing campaign will
take advantage of common human behaviors. Nothing drives human behavior more
than the desire to have the best of the best. A clever campaign will leverage
this behavior and leverage its power for customer desire.
Two
examples here that certainly paint the picture of value. The first is the
suction power of the Miele vacuum cleaner and the second is the strength of the
glue holding up to bridge structure.
Pictures/visuals to surprise
Use pictures/visuals, they are much better than words. If you convey the message with absolutely no words, all the better. Especially if there are surprises and shock involved.
Pictures/visuals.
The first example surprises customers through a simulation
of a lot of press taking your picture as you pass by.
The second example is an employee handing out coupons to a
restaurant sitting in a spilled milkshake … surprise and shock.
“You just can’t say it. You have to get people
to say it to each other”
James Farley, CMO Ford
The bottom line
As we change at a faster and faster pace, ideas adequate yesterday are no longer are good enough. And with digital disruption facing an increasing number of industries, most firms must come up with the best ideas for change or move to a slow failure. The myths of new ideas must be set aside to let the new idea facts take over.
When was the last time you employed word of mouth marketing
messaging?
So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is completely up to you. But believe in the effectiveness of word of mouth marketing. And put it to good use.
It’s up to you to keep improving your creative marketing efforts. Lessons are all around you. In this case, your competitor may be providing ideas and or inspiration. But the key is in knowing that it is within you already.
All you get is what you bring to the fight. And that fight
gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next
step.
Try. Learn. Improve. Repeat.
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way.
More reading on marketing and advertising from Digital Spark
Marketing’s Library:
Have you tried employing guerrilla marketing techniques? In today’s socially engaged and networked marketplace, guerrilla word of mouth marketing has moved to the top of marketing campaign elements at your disposal. Here we will use guerrilla marketing lessons and examples.
Guerrilla marketing campaigns are one of the best ways to get potential customers talking about you.
Guerrilla marketing takes consumers by surprise, makes an indelible impression, and pops up where and when people least expect it. It often has a large targeted audience and often can be accomplished at a reduced cost.
By being a little more clever and unpredictable, you challenge consumers who appreciate a little fun in their products.
Guerrilla marketing was made for small business owners. It requires creativity, flexibility and a willingness to take a little risk. We use Guerrilla programs usually when a client says to us, we don’t have much budget but we’d really like to get some media attention.
They can be an awesome way to get you noticed, set you apart from your competition and earn you a reputation for being fun and different–all tailored to whatever budget you desire.
A small business should ask themselves, what’s their essence–what’s the core message that can be distilled into a 5-second exchange or in a clever installation?
In defining guerrilla or viral marketing, many creative descriptions have been put forward.
At its core, this form of marketing is simply the “spread of an idea” that helps market your business or cause. It’s putting material out there that by its very nature attracts attention and being talked about.
The best method to look at the practice of guerrilla marketing is to examine the research of some highly intelligent folks who have dedicated years to deciphering the elements of its content.
The best we could find was from an associate professor at the Wharton School of Business, Jonah Berger, who studied some classic viral marketing examples to see what lessons can be had from those example campaigns.
His first article to attract attention was his now famous joint paper with Katherine Milkman called What Makes Online Content Go Viral? where Milkman and Berger found that online content often went viral when:
It was positive, dwelling on positive issues or topics.
It evoked a strong emotional reaction (joy, fear, anger).
It was practically useful.
Later, Berger would take a more in-depth look at this type of marketing in his book Contagious: Why Things Catch On. Here he outlines the more comprehensive STEPPS system which serves to examine common elements in viral pieces of content:
Use guerrilla marketing ideas … social currency
People enjoy sharing things that compliment them, either by making them look “in the know” or by showcasing their good taste or opinion on something.
As an example, I’ve regularly found that customer service stories are the most viral types of customer service content, because sharing a list of great stories makes you a thought leader.
Reading Berger’s book, you’ll be surprised to hear about how often very common brands are talked about (people talk about Cheerios more than Disney World? Who would’ve thought?).
That’s because some topics/brands/products have more common triggers. Many viral pieces of content rely on this; remember how popular the Budweiser “Waaassssuuuuuuup?!” commercials were? That’s because they could be used as a greeting, a very common trigger.
Use Guerrilla marketing … emotional reaction
“When we care, we share,” or in other words, as Berger’s findings from his earlier paper show, people tend to share content that evokes a strong emotional reaction. Surprisingly (as depressing as the news often seems), the most viral pieces of online content didn’t focus on low-energy emotions like “sadness,” as marketer Carson Ward points out here:
These findings are (almost) exactly mirrored by more recent research published in the Harvard Business Review, which echoes the fact that high-energy emotions are what truly stir discussion.
Use guerrilla marketing campaigns … public usage
In essence, social proof. People need to see others doing something in order to easily embrace it. As psychologist Robert Cialdini revealed in this book Influence, sometimes people “fake it before they make it” to achieve this, such as mega-churches putting in money before they pass the donation plate around (people see the bills placed in and base their own donation on what is there).
Practical Value
Great news for content marketers, practically useful material was shown to be highly viral. People like sharing “news you can use” because they want to help others and look good for doing so.
Stories
As I’ve mentioned before, in the world of marketing, stories lead to persuasion, because it’s so easy for us to get wrapped up in a good tale. If you’ll recall the viral attention that the Red Paperclip story received, it was all because people simply had to know what happened next in the tale.
The “why” of a viral success story is not so easily explained through this sort of examination, however.
Another great way to learn about the practice of viral marketing is to look closely at successful campaigns that have been run in the past. Below, I’ll show you some of my favorite examples of guerrilla marketing.
A related blog: Some Great Story and Storytelling Examples to Study
Many viral marketing examples.
Viral Marketing Examples
The general public most often associates a “viral” piece of content with a hilarious YouTube video, such as Gangnam Style. While videos certainly are a big subset of viral content, many more mediums and methods apply.
WePay
One of my favorite examples of a company going “guerilla” and creating a story worth talking about is WePay and their stunt of leaving a 600-pound block of ice in front of a PayPal conference.
WePay’s execution here was brilliant: for years, people had been complaining about how PayPal would “freeze” their accounts, locking them out from withdrawing the money they earned. If you sell goods online, your PayPal account could be a big part of your livelihood, so to be locked out and ignored was obviously enraging for many people.
No surprise, then, that WePay’s jab at PayPal’s willingness to freeze your money was so well received! Press around the story was whirling, starting with coverage on TechCrunch:
Since some of the biggest points of difference that WePay offered were dependability, security, and customer service that PayPal has often been accused of lacking, taking a jab at their competitor with this stunt wasn’t just for random, pointless press; it got people talking about a problem WePay truly hoped to address.
Blendtec will it blend?
How the heck do you promote a line of blenders? That’s the question Blendtec found itself asking when it wanted to promote its new line of blenders. It’s tough for a blender to have “social currency,” so what could they do?
Funny. Memorable. Manly. The keys to success from the ‘Will It Blend’ marketing campaign. Any certainly something you’ll want to do for a networked market. Like Blendtec did very successfully.
‘Will It Blend’ is a marketing campaign consisting of a series of infomercials demonstrating the Blendtec line of blenders. In the show, Tom Dickson, the Blendtec founder, attempts to blend various unusual items in order to show off the toughness and power of his blender.
As a little background, George Wright, Blendtec’s vice president of marketing and sales created a YouTube and marketing campaign called “Will it Blend”? He happened to witness CEO, Tom Dickson feeding a 2×2 inch wooden board into a commercial blender as part of his destructive test and found it fascinating, hence thought others might get a kick out of watching the process, and the idea for creating a video was born.
The brilliant answer was found in the series called Will It Blend?, a video collection of Blendtec blenders destroying (or not destroying) popular items that definitely should not be in a blender.
The genius of this series was not only in how it made blenders a discussion topic (seriously, kudos) but in how the videos showcased just how rugged Blendtec blenders really were.
The showmanship may have been great, but these videos were also moving products. If a blender can spit up and chew out an airsoft pistol, it can most certainly handle any fruits and vegetables that you’ll throw at it.
Dove
The Dove Evolution viral ad is effective because it sends a unique, positive message about the true definition of beauty. And this video really did spread like a virus. Not only did it get nearly 2 million hits within a month’s time, but it also received attention from top TV shows Ellen, The View, and Entertainment Tonight.
Kmart
With revenue continuing its long, steady decline, Kmart teamed with ad agency FCB to reenergize its much-maligned brand, promoting its product-delivery program by appealing to the giggly personality in all of us.
The “Ship My Pants” online video embraces sophomoric wordplay to inform customers that items that are out of stock in Kmart stores may now be shipped directly to their homes for free.
“I just shipped my pants, and it’s very convenient!” enthuses one elderly shopper; another proclaims, “I just shipped my bed!”
While some viewers called it “gross” and “vulgar,” the spot racked up some 20 million YouTube views by the end of last year, at one point yielding one share for every nine views–proof positive that schoolyard humor never goes out of style.
FCB followed “Ship My Pants” with the equally ‘punny’ “Big Gas Savings” spot, as well as commercials that revived “Yo Mama” jokes and featured a branded Kmart rap.
The tongue-in-cheek approach convinced Kmart to retain FCB as its agency of record but wasn’t enough to boost the retail chain’s flagging fortunes: Despite the widely viewed campaigns, revenue sagged 3.7 percent in 2013.
“You just can’t say it. You have to get people to say it to each other”
– James Farley, CMO Ford
When was the last time you employed word of mouth marketing messaging?
So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is completely up to you. But believe in the effectiveness of word of mouth marketing created by remarkable customer service. And put it to good use.
It’s up to you to keep improving your creative marketing strategies. Lessons are all around you. In this case, your competitor may be providing the ideas and or inspiration. But the key is in knowing that it is within you already.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next step.
Try. Learn. Improve. Repeat.
Are you devoting enough energy to improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
More reading on marketing strategy from Digital Spark Marketing’s Library:
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+, Facebook, Twitter, Digital Spark Marketing, and LinkedIn.
You just can’t say it. You have to get people to say it to each other. In today’s socially engaged and networked marketplace, word of mouth marketing has moved to the top of the marketing campaign elements at your disposal. And guerrilla marketing campaigns are one of the best ways to get potential customers talking about you.
Guerrilla marketing campaigns take consumers by surprise, make an indelible impression, and pop up where and when people least expect it.
They often have a large targeted audience and often can be accomplished at a reduced cost. By being a little more clever and unpredictable, you challenge consumers who appreciate a little fun in their products.
Guerrilla marketing was made for small business owners. It requires creativity, flexibility and a willingness to take a little risk. We use Guerrilla programs usually when a client says to us, we don’t have much budget but we’d really like to get some media attention. They can be an awesome way to get you noticed, set you apart from your competition and earn you a reputation for being fun and different–all tailored to whatever budget you desire.
A small business should ask themselves, what’s their essence–what’s the core message that can be distilled into a 5-second exchange or in a clever installation?
Have to have a goal in mind and understand who your customer is and what would intrigue and appeal to them.
Using humor is crucial to the success of guerrilla campaigns, especially if they involve online activity. Humor can help break the barriers between the company and the consumer, just as it often does in regular human interaction. Humor also can play a significant role in turning campaigns viral, which means reaching a larger audience. Mixing surprise with humor is also a key strategic element to a successful guerrilla campaign.
In this article, we are going to focus on how to get customers talking about your messages. So how do you craft messages worth your customers talking about?
Consider these 7 tips and several examples of each:
Guerrilla marketing … consider customer needs end state
Focus on customer needs end state and not the means. For a very familiar example, customer’s needs are on a hole, not a drill.
In this first example, customer’s needs are for exciting, thrilling park rides, like roller coasters. So Six Flags Amusement Park has built a simple sign to represent a roller coaster thrill ride.
In the second example, people are focused on collecting shells walking on the beach. So a creative restaurant has strategically placed clamshells, that when opened by curious customers, call out the seafood menu at their restaurant.
Make the message as clean and simple as possible. Simplicity is achieved when nothing more can be removed from the message.
Look at the 3M security class holding all the cash. Simply screams security at you, doesn’t it?
Dual function works well in this example, as the customer uses the watch strap to hold on and gets the simple visual of how good the watch looks on his wrist.
Guerilla marketing ideas … use comparisons
Use comparisons where you can. Even direct with competitors, if you can solidly substantiate the claim.
The simple Scotch tape is better than a nail in many instances.
And the picture of the FedEx delivery truck ahead of the DHL truck, illustrating the FedEx tag line of always first.
Be and do differently.
Guerrilla marketing … be and do different
Be different and avoid normalcy at all costs. Do things different and unexpected.
In the first example, Kentucky Fried Chicken Restaurant advertises on a fire hydrant. They also received media publicity because they saved the city the costs of having to paint the hydrants. Two bangs for the buck.
The plumber sitting on the toilet is certainly unexpected, isn’t it? Great way to show that the brand has a humorous personality also.
Be controversial
It’s OK to be controversial. Try and create conversation through the ‘buzz’, things that beg to be talked about.
Here the sign has ‘dropped’ the word drop to emphasize what we hate most in cell calls. That certainly catches your attention.
The bus door represents the shark’s mouth … certainly something you’ll remember?
Picture of value
Paint the picture of value and make the value stand out. A successful guerrilla marketing campaign will take advantage of common human behaviors. Nothing drives human behavior more than the desire to have the best of the best. A clever campaign will leverage this behavior and leverage its power for customer desire.
Two examples here that certainly paint the picture of value. The first is the suction power of the Miele vacuum cleaner and the second is the strength of the glue holding up to bridge structure.
Guerrilla marketing campaigns … use pictures/visuals to surprise
Use pictures/visuals, they are much better than words. If you convey the message with absolutely no words, all the better. Especially if there are surprise and shock involved.
The first example surprises customers through a simulation of a lot of press taking your picture as you pass by.
The second example is an employee handing out coupons to a restaurant sitting in a spilled milkshake … surprise and shock.
The bottom line
Our world is in flux. There is no part of the consumer experience that is untouched. Digital technology is disrupting the marketplace, while changes in our understanding of the psychology of decision making have overturned centuries of conventional wisdom. Even a brief summary such as this one can make the challenges seem overwhelming.
So what to do? First, start somewhere. It can be one place or the other, but at least start. The change will be unfolding for years and everyone else is as confused as you are.
“You just can’t say it. You have to get people to say it to each other”
James Farley, CMO Ford
When was the last time you employed word of mouth marketing messaging?
We specialize in ideas to create effective word of mouth marketing … give us a call today for a free consultation.
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
More reading on marketing strategy from Digital Spark Marketing’s Library:
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on Facebook, Twitter, Quora, Digital Spark Marketing, and LinkedIn.
