Social proof is a concept that is as old as time. It has just begun to gain traction amongst online marketers as it explains a lot about the success of some online ventures and the failure of others. Look for social proof insights to succeed.
To put it simply:
“Social proof in a social media context is the theory that accounts that have high follower numbers are trusted and followed more often”
It can be used to build trust in a social media environment for your business.
Social proof marketing is not new but often forgotten.
Here is a story to expound on the concept.
When engineers from Xerox PARC showed off their revolutionary new personal computer, the Alto, at the company’s global conference in 1977, senior executives weren’t particularly impressed. It just didn’t seem to be relevant to their jobs or their business.
Their wives, however, were transfixed. The reason for the disparity was that the executives saw a tool to automate secretarial work, which they considered to be a low-value activity.
The wives — many of whom had been secretaries — saw an entirely new world of possibility and, when Steve Jobs built the Macintosh-based on the Alto, everyone else saw it too. It’s easy to shake our heads and laugh at those shortsighted executives of the past, but we’d do ourselves a much greater service by realizing that we are not that different.
The truth is that the next big thing always starts out looking like nothing at all, so it’s hard to grasp its implications early on. That’s essentially where we are today with the shift from bits to atoms.
Peer pressure
One of the earliest influences on human development is something we have all experienced…” peer pressure”. When one person within your group of peers pressures you into doing something, you’re not so likely to do it.
When many people within your peer group are pressuring you to do something, you’re much more likely to do it. This will escalate as more people join in.
The world of social media is, as you’d guess, much like the real world. In a social media context, social proof comes into play when web users see that a large number of people already follow, liked, shared, or commented on a piece of content. The increased activity is seen as something desirable to join in on.
Let’s take a look at a more practical setting that we’re all familiar with… television. TV shows have been using social proof for decades.
Watch a sitcom with canned laughter, or laugh tracks, in the background. When you hear those people laughing you’re more prone to laugh as well, increasing your enjoyment of the show and the chance that you’ll watch it more often.
Examples of social proof
There are a number of excellent examples of social proof. I’ll summarize them in point form so you can quickly expand your knowledge here.:
- Facebook Sponsored stories rapidly increase exposure which leads to more likes, and even crossovers with other social platforms due to their recognition – even algorithms recognize social proof.
- A key guest blog on a relevant website can increase sales better than an article in the New York Times, or a spot on CNN.
- Yelp’s entire designs are centered around social proof – higher star ratings and better comments are a result of customer reviews. You’re more likely to go when more people have given it a high rating – just like peer pressure.
These are all more advanced forms of social proof. That most immediate one, and the one that people will see the most often and make the highest number of judgments on, is quite simply your follower numbers.
A low number of Twitter followers leads to few people taking you seriously. Few subscribers on YouTube leads to people thinking that your videos aren’t any good.
Here are some points to consider:
Use pictures to make your social proof real
Social media is the perfect platform for building social proof as it gives you a nearly limitless number of ways to attached pictures to your social proof. You can post photos with calls to action that breed comments that lead to social trust.
You can make comments, with the author’s permission, and post them to your website along with their photo.
Your blog posts can be filled with images of success enjoyed by your products or services.
Positive social proof is better than negative
Negative social proof is the type of bullying behavior that we all resent. To look at the most basic examples in the Twitter images below, which are you more likely to click on?
You’ll never truly win people’s trust with negative social proof, just like those schoolyard bullies.
Money is less persuasive than social proof
A study in the Wall Street Journal showed that consumers were more likely to make decisions based on social proof than the potential of saving money.
In the study, “Your neighbors are already doing it,” was more persuasive than “you’ll save $54/month” when it came to influencing consumer behavior!
Your best social proof may be the stories you tell
Statistics are great for bored, sorry, board meetings, but they are hardly ever going to truly interest people on social media. A compelling story, from a customer with a positive experience, could be a positive social proof that increases engagement more than any other thing you do.
People understand stories, people relate to stories, people are entertained by stories – statistics are work and are often ignored.
Influencers: The friendly online bullies
As discussed in the point form notes above, nothing quite equals the positivity of having a respected leader say something positive about your products or services.
Their behavior is able to “bully” their users with their positive influence. They’re much more likely to trust your product when someone they trust speaks of it positively.
Social media is an absolute dream for this type of social proof – no more paying celebrities for an expensive commercial, just cut right to the key influencers in your industry!
Social proof is more than an ego
Social proof is something as old as the human race itself, but social signals and social media have made it something tangible for modern marketers to use.
Remember the next time you make a push to increase your followers that you’re not stroking your own ego, you’re trying to show the next person that finds your account that you are worth their time and trust.
Spend lots of time listening
Even if you already know what people are going to say, and even if there’s no way you can do what they want, start by listening. Being listened to is one of the things they want–that’s true of just about everyone.
That was one mistake I made on my first project: I had listened to people who wanted to volunteer but not to those who had volunteer jobs to offer. I assumed they’d be happy to have new volunteers, but I was wrong.
Ask lots of questions
Not only because everyone wants to be listened to. Careful questioning will help you determine what people really want, which is often different from what they say they want. It will also tell you what they have to offer.
Make a human-to-human connection
Look for ways to connect that have nothing to do with the work at hand. Maybe they have children the same age as yours, or they live somewhere you’ve vacationed, or you share the same hobby.
Even if none of that’s true, you can still make a bit of a connection on the basis of universal experiences. For instance, right now a large portion of the United States is suffering through extreme winter weather.
Never miss a chance to say thank you
Think hard about who’s helped you or put him- or herself out, and make sure to thank him or her. That makes it much likelier he or she will put him- or herself out again for you next time.
Give praise every chance you get
Most of us never get enough praise for the things we work hard to do. So if you want to influence someone, make sure to call out what he or she has done well and how he or she has contributed to your organization or your well-being. Do it in public if you can.
Always apologize
If you hate apologizing, get over it. An apology is one of the most powerful tools you have for winning people to your side. If a decision you made caused someone inconvenience or upset, an apology lets him or her know that you care.
That’s true even if you don’t regret the decision itself but only the harm it caused him or her.
Strive to give people what they want
Obviously, this isn’t always an option. But if you can figure out what people really want or need and make sure they get it, they’ll be that much more likely to give you what you need from them.
Let people save face
Sometimes you know that someone would be disastrously bad at a job he or she wants. Should you say so? Unless you’re giving him or her feedback with a view to his or her being qualified, later on, don’t.
You’re better off giving that person a more palatable out. For instance, you’ve already promised the job to someone else.
The bottom line
These are interesting facts many of which we already know, of course. They are not rocket science and shouldn’t be. This list of little things simply reminds us of what we have forgotten.
Then it is up to us to put these lessons (or reminders) into daily use through persistence and practice. Remember … Your learning trumps all!
More reading from our library:
7 Ways to Create a Customer Service Evangelist Business
Handling Customer Complaints … 8 Mistakes to Avoid
