Tag: understand influencers
Customer Experience Design Creates Extraordinary Marketing
Does your business strive to satisfy customers? Our agency often runs customer experience design workshops and this question is a key thought exercise in the workshop. Most companies strive to satisfy their customers. That’s why they run customer satisfaction surveys to see if they are succeeding. People will forget what you said, people will forget…
Improve Customer Service: 8 Secrets to Positive Strategy Few Know About
The secret of success is to do the common things uncommonly well. A secret? No, not really. Small things? Yes, certainly. Sometimes small actions or even inactions by a business can have the ability to improve customer service. And it is usually due to a lack of an explicit consumer experience strategy. Related: 10 Laws of…
Building a Customer Experience Strategy for Business Success
John Rockefeller once was quoted: the secret of success is to do the common things uncommonly well. A secret? No, not really. Small things? Yes, certainly. Sometimes small actions or inactions by a business can have a big impact on customer experiences. And it is usually due to a lack of an explicit customer experience…