Tag: telephone etiquette
Business Actions Guaranteed for Losing Lowe’s Customers
Maya Angelou was quoted: people will forget what you said, people will forget what you did, but people will never forget how you made them feel. My favorite Angelou quote, hands down. Not written for customer experience or customer service, it certainly applies, doesn’t it? To minimize ways of losing Lowe’s customers, you should take…
5 Ultimate Mistakes that Cause Most Customer Attrition
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. My favorite Angelou quote hands down. Not written for customer experience or customer service, it certainly applies, doesn’t it? If you want to minimize your guarantees for the cause most customer attrition, you…