Tag: service recovery
Customer Support: Can We Learn from 3 Customer Service Cases?
David Freemantle quoted: Feelings have a critical role in the way customers are influenced. Have you noticed that you learn best when you examine the work and results of others? We certainly feel you do. In this article, we will examine customer support in three great customer service cases. All of these offer some excellent points…
Recovery Plan: How To Define Your Plan the Right Way in Advance
Frederick the Great once said: It is pardonable to be defeated but never to be surprised. Frederick was not talking about customer service, was he? But this quote could very well apply to a service recovery plan, yes? Except we might argue that a defeat is as bad as a surprise. Read on: How to Build Trust…
Customer Churn: How Marriott Turned Churn into Service Recovery
I stayed in a new hotel in Ohio a while back. The situation was that it was recently opened and should not have been opened until the problems were worked out and management was ready. There were many problems with customer churn, believe me. Remember this: How to Build Trust to Keep Customers Returning But not…
Service Recovery: 5 Strategies to Keep Customers Returning
The influence you have on others can be way beyond what you imagined. Is customer service performance a top priority for your company? We all know that providing exceptional customer service is the stated goal of every business leader, regardless of how large or small the company. It’s common knowledge that customers are more loyal to…