Tag: poor customer service
Poor Customer Service: How to Completely Change Your Thinking
Products and services that are remarkable get talked about. A famous quote from Seth Godin. And Seth, products, and services that are below par get talked about even more. Guarantees of poor customer service? They are everywhere you look. Like fireflies on a hot summer night. Many businesses spend considerable time trying to create great customer…
Recovery Plan: How To Define Your Plan the Right Way in Advance
Frederick the Great once said: It is pardonable to be defeated but never to be surprised. Frederick was not talking about customer service, was he? But this quote could very well apply to a service recovery plan, yes? Except we might argue that a defeat is as bad as a surprise. Read on: How to Build Trust…