Digital Spark Marketing

Tag: listen completely

Measuring SCCU Customer Satisfaction: What To Do to Improve
Oct 25, 2017
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by
Mike
in BUSINESS TOPICS
Several weeks ago, I posted an article on a complaint I experienced first hand with Space Coast Credit Union (SCCU). The complaint in actuality was the result of several problems this bank pushed onto its customers. In total, that led to a very bad customer experience and the poor measuring SCCU customer satisfaction. In my…
Customer Retention … 9 Ways Complaints Yield Remarkable Strategies
Jan 15, 2016
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by
Mike
in CUSTOMER FOCUS
Be in touch with your customers. It is the only way to gain meaningful insights. Does your business focus on customer complaints and the problems behind them? Customer complaints are an incredibly important part of remarkable customer retention strategies and therefore the overall service experience you deliver. Here we will discuss ways to take full advantage…