Tag: immersion
10 Laws of Customer Experience Design
We recently posted a blog on the meaning of customer experience and the value of improvement in customer experience design. We elaborated on learning to view the design from ‘inside out’ and ‘outside-in’ simultaneously. When considering why convenience has become a key differentiator in customer experience, the answer is right in our faces: We all…
10 Ways Zappos Client Experience Influences Customers
Be everywhere, do everything, and never fail to astonish the customer. Have you noticed how Zappos’s client experience really influences customers for brand marketing and consumer influence? More and more trying to astonish the customer. Certainly, a real discriminator, isn’t it? Today we will examine 10 different ways Zappos client experience is employed to stand out…