Tag: handling customer complaints
Complaint Management: Tips for Small Business Success
The complaint management process is an incredibly important part of the overall service experience you deliver. Here are some tips that can be helpful for small businesses. Oftentimes, a negative experience that a customer has with your business can be salvaged and turned into an opportunity to win them over for life. But being able…
Handling Customer Complaints: Never Worry About Complaints Again
It’s not that they can’t find the solution, they can’t find the problem. And Chesterton knows. Does your business focus on handling customer complaints and the problems behind them? Handling customer complaints correctly is an incredibly important part of the overall service experience you deliver. Here is an excellent short video on how to respond…