Tag: employee empowerment
Culture Design: The Best Ever Solution for Influencing Your Business
Awesome culture design influence on employees can be way beyond what you imagined them to be. You aren’t in the coffee business serving people. You’re in the people business serving coffee. – Howard Schultz, Starbucks David Freemantle and Howard Schultz certainly appreciate how to build awesome culture designs, don’t they? One that has a large influence…
Marriott Tourism Marketing Makes Customer Experience the Secret Sauce
How often do you receive a surprise ‘wow’ customer experience from a business you have selected? While it is not that often, it makes a big impact on your impression of the company, doesn’t it? As Maya says, people will never forget how ‘a company’ made you feel. And that is the Marriott tourism marketing…
6 Shortcuts for Creating a Customer Friendly Culture
Feelings have a critical role in the way customers are influenced by a customer friendly culture. David Freemantle David Freemantle certainly appreciates the value of a customer friendly culture, don’t they? Building a customer friendly culture is occupying the minds and activities of a lot of companies that we’re talking with lately. This is great…