Tag: customer understanding
Business Growth: 10 Secret Steps to Become a Winning Business
In the world of a business environment, the winds of change are always blowing, aren’t they? Sometimes you see the effects, sometimes you choose to ignore them. Not the best approach if you want to provide for business growth and become a winning business. When the winds of change are blowing, you can either build…
Critical Success Factors: 5 Most Strategic Ways To Accelerate Them
What would be your answer if you were asked to name the five greatest critical success factors for your business? Would it be the most creative marketing … the best knowledge of your market … your customer experience? The competitor to be feared is one who never bothers about you at all but goes on…
Handling Customer Complaints: Never Worry About Complaints Again
It’s not that they can’t find the solution, they can’t find the problem. And Chesterton knows. Does your business focus on handling customer complaints and the problems behind them? Handling customer complaints correctly is an incredibly important part of the overall service experience you deliver. Here is an excellent short video on how to respond…