Tag: customer service culture

  • Customer Friendly Culture: How to Change Yours for the Better

    Here are remarkable quotes to illustrate a customer friendly culture: You aren’t in the coffee business serving people. You’re in the people business serving coffee. Howard Schultz, Starbucks   Feelings have a critical role in the way customers are influenced. David Freemantle David Freemantle and Howard Schultz certainly appreciate the value of a customer friendly…