Tag: customer service
Customer Service: 6 Stunning Lessons and Their Examples
Maya Angelou once said: People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya knew a thing or two about the spirit of customer service lessons didn’t she? Her secret of course was focusing on making people feel good about themselves. And, by…
Make Your Service Something Customers Won’t Forget
Earlier in the year, my sister was in the hospital. She had a knee replacement, a procedure she was already familiar with. So, she knew what was in store and she was not looking forward to it. She wanted service to be something customers won’t forget. One of her concerns was the level of service…
Creating Customer Experience Impact with Random Acts of Kindness
David Freemantle is quoted: Feelings have a critical role in the way customers are influenced. Random acts of kindness ideas? You can make great strides in customer service and customer experience by seemingly small but very thoughtful actions. Remember that customer experiences are the new marketing tactics. Check out this video on a memorable customer service…