Tag: customer insights
8 Secrets of Customer Insights You Should Utilize In Your Business
A tricky meaning to Drucker’s quotation? Not really. But understanding why customers buy your products and services is certainly not straightforward. You need to put these secrets of customer insights to work to fully appreciate why customers make the decisions they do. The customer never buys what you think you sell. –Peter Drucker How much…
Customer Insights: 13 Creative Ideas for Improving Feedback
Do you assume a customer who doesn’t complain feels he is getting quality service or product? Is it a happy customer? We are often surprised when clients make these assumptions. Customer retention strategies depend heavily on all customer insights … knowing who is happy and who isn’t. So using creative ideas for better customer insights…
Remarkable Marketing Using 17 Customer Intelligence Techniques
Peter Drucker was quoted: The customer never buys what you think you sell. Drucker certainly understood the basics of improving customer intelligence techniques, didn’t he? The end state quality of what the customer received is what counts. And the better you know the customer and what drives his decisions; the better off you’ll be to winning…