Tag: customer experience strategy
Improve Customer Service: 8 Secrets to Positive Strategy Few Know About
The secret of success is to do the common things uncommonly well. A secret? No, not really. Small things? Yes, certainly. Sometimes small actions or even inactions by a business can have the ability to improve customer service. And it is usually due to a lack of an explicit consumer experience strategy. Related: 10 Laws of…
10 Laws to Help in Consumer Experience Design
We recently posted a blog on the meaning of customer experience and the value of its improvement. We elaborated on learning to view the design from ‘inside out’ and ‘outside in’ simultaneously. Today we examine the ten laws of consumer experience design. Learn more specifics: Doctor Customer Experience: Clever Techiques Staff Should Employ Our team at…
Building a Customer Experience Strategy for Business Success
John Rockefeller once was quoted: the secret of success is to do the common things uncommonly well. A secret? No, not really. Small things? Yes, certainly. Sometimes small actions or inactions by a business can have a big impact on customer experiences. And it is usually due to a lack of an explicit customer experience…
Customer Experience Optimization: Rookie Mistakes Employees Make
Customer service actions that are remarkable get talked about. And getting talked about in this light is a great thing, right? No question. So to reduce customer experience optimization is a big no-no. People will forget what you said, people will forget what you did, but people will never forget how you made them…