Tag: customer experience examples
10 Laws to Help in Consumer Experience Design
We recently posted a blog on the meaning of customer experience and the value of its improvement. We elaborated on learning to view the design from ‘inside out’ and ‘outside in’ simultaneously. Today we examine the ten laws of consumer experience design. Learn more specifics: Doctor Customer Experience: Clever Techiques Staff Should Employ Our team at…
Customer Experience Optimization: Rookie Mistakes Employees Make
Customer service actions that are remarkable get talked about. And getting talked about in this light is a great thing, right? No question. So to reduce customer experience optimization is a big no-no. People will forget what you said, people will forget what you did, but people will never forget how you made them…
Customer Experience Thinking: 11 Ideas That Create Massive Growth
If you were asked to name the top 5-10 items that have the greatest influence on great customer experience thinking and design improvements, what would your list include? Our agency often runs customer experience/service design workshops, and this question is a key exercise in the workshop. People will forget what you…