Tag: customer experience examples

  • 10 Laws to Help in Consumer Experience Design

    10 Laws to Help in Consumer Experience Design

    We recently posted a blog on the meaning of customer experience and the value of its improvement. We elaborated on learning to view the design from ‘inside out’ and ‘outside in’ simultaneously. Today we examine the ten laws of consumer experience design. Learn more specifics: Doctor Customer Experience: Clever Techiques Staff Should Employ Our team at…

  • Learn From these Remarkable Customer Experience Examples

    Human nature is perpetual — and there are few things in life and in business that we enjoy more than seeing one person helping another. And learning from remarkable customer experience examples. Truly remarkable customer service goes beyond fixing a bug or handing out discounts. It’s about leaving people with a positive memory of your…

  • Customer Experience Optimization: Rookie Mistakes Employees Make

    Customer Experience Optimization: Rookie Mistakes Employees Make

    Customer service actions that are remarkable get talked about. And getting talked about in this light is a great thing, right? No question. So to reduce customer experience optimization is a big no-no.   People will forget what you said, people will forget what you did, but people will never forget how you made them…

  • Customer Experience Thinking: 11 Ideas That Create Massive Growth

    Customer Experience Thinking: 11 Ideas That Create Massive Growth

    If you were asked to name the top 5-10 items that have the greatest influence on great customer experience thinking and design improvements, what would your list include? Our agency often runs customer experience/service design workshops, and this question is a key exercise in the workshop.         People will forget what you…