Tag: Customer experience design
Dunn Tire Makes Customer Experience Design a Priority
Customers don’t care what you do. They only care what they are left with after you’ve done it. Especially with Dunn Tire and customer experience design. Do you notice the customer experience you receive at a business you infrequently visit? With most customers, the answer is yes if the experience is bad. The extreme endpoints…
Customer Experience Design through Data Analytics … a Story of Caesar’s Palace
Have you ever stayed at Caesar’s Palace Casino in Las Vegas? It is a very high-end, luxury casino and hotel on the Las Vegas Strip. It represents high-end customer experience design. They issue a rewards card to their customers and then use analytics derived from its usage to build models of customer behavior in general and…
What Do Customers Want in the Way of Customer Experience Design?
Lots of things. But at the top of the list is for it to be easy to do business with you. That’s what customer experience design is about. Consider these design features: Speed: Most customers don’t want to take a ton of time deciding what to buy. They check with their friends and followers on…
10 Laws to Help in Consumer Experience Design
We recently posted a blog on the meaning of customer experience and the value of its improvement. We elaborated on learning to view the design from ‘inside out’ and ‘outside in’ simultaneously. Today we examine the ten laws of consumer experience design. Learn more specifics: Doctor Customer Experience: Clever Techiques Staff Should Employ Our team at…
23 Ideas to Super Charge Your Customer Experience Design
Customer experience design, CX, is something of the new black in digital right now. CX is the tech industry’s push to humanize UX – UX by definition was product-focused – and that puts the product at the center. CX starts with the customer and the experience they desire and then works back to the technology from…