Tag: customer education
My Home Depot: The Go-Getters Guide to a Remarkable Experience
Customers don’t care what you do. They only care what they are left with after you’ve done it. Do you notice the customer experience you receive at a business you frequently visit? With most customers, the answer is yes if the experience is bad. The extreme endpoint of the service experience. Occasionally, however, customers make note…
Small Business Customer Experience: How to Design the Right Way
Customers don’t care what you do. They only care what they are left with after you’ve done it. Small business customer experience. Here is a question for you. Do you notice the small business customer experience you receive at local places you frequently visit? With most of us, the answer is yes if the experience…