Tag: complaint understanding
Laws of Complaints as Sources of Remarkable Customer Insights
K. Chesterton once said: It’s not that they can’t find the solution, they can’t find the problem.Does your business focus on laws of complaints and the problems behind them? Customer complaints are an incredibly important part of customer insights and therefore the overall service experience you deliver. Here we will discuss ways to take full…
Customer Retention … 9 Ways Complaints Yield Remarkable Strategies
Be in touch with your customers. It is the only way to gain meaningful insights. Does your business focus on customer complaints and the problems behind them? Customer complaints are an incredibly important part of remarkable customer retention strategies and therefore the overall service experience you deliver. Here we will discuss ways to take full advantage…