Tag: be patient
Millennials Don’t Wait for a Customer Experience Strategy
One of my favorite expressions is, “It’s amazing what you can see if you take the time to look.” The other evening, my millennial step-daughter reminded of just that. It was a customer experience strategy. I’d just gotten home from work, and she was at the kitchen counter with her laptop going through a packet…
Examples of Awesome Customer Service From Lowes
I’d like to introduce you to Kyle. Kyle is an example of the things that are right in Lowes customer service. It’s not that Kyle is the only example of great customer service. But I was so delighted with my new Samsung Galaxy S5 that I didn’t get a picture of Jeff, who signed me…
Best Buy Lessons in Customer Service
I’d like to introduce you to Kyle. Kyle is an example of the things that are right at Best Buy’s customer service. It’s not that Kyle is the only example of great customer service at Best Buy, but I was so delighted with my new Samsung Galaxy S5 that I didn’t get a picture of…
9 Ways to Build Positive Social Media Community Engagement
Social media community engagement? What does it mean to your business? Dialog with customers for sure. What about reading your content and remembering? Appreciating your help? We believe it is all of these things. The skill of writing is to create a context in which other people can think. – Edwin Schlosberg In the ever-changing landscape…