Tag: attentiveness
Know What Customers Want: Why You Should Stop Pretending to Know
Sam Walton once said: The goal of a company is to have customer service that is not just the best, but legendary. Does your business go with its ‘gut’ to know what customers want? Or do you ask customers directly and use other means to gain useful insights? It’s a question we should always ask,…
10 Examples of Extraordinary Customer Service Intangibles
Have you noticed how important customer service and customer experience have become to your marketing? Particularly with your ability to influence customers to talk about your business? Customer service intangibles are at the heart of these important influencers. And the next generation customer service rules will only heighten this transition. How often, as a customer,…