Yes, Chipotle marketing is making their business better and better all the while. And their growth is all about a very successful marketing strategy. Of course, if you are a competitor in the fast food industry, you know this. Or if you have noticed the growing number of Chipotle restaurants, you likely know this. Chipotle marketing creativity is clearly winning the day.
Chipotle, while not a small business, does have many marketing characteristics similar to those of a small business. They work with a small budget, barely advertise on TV, and do their own work in-house.
The competitor to be feared is one who never bothers about you at all but goes on making his own business better all the time.
How’s that possible? Have you noticed? It is hard not to notice, isn’t it? Let’s examine the reasons their marketing strategy is so effective:
Tagline and brand
The heart of Chipotle’s marketing strategy is its brand. The brand is built into and reflected by its tagline… Food With Integrity. It means they serve the best sustainably raised food products with great taste, nutrition and value. And it means a commitment to source organic and local use dairy from cows raised without the use of steroid hormones.
They clearly understand that their brand is not about them. Rather it is about how potential customers see them, feel about them, and talk about them. They realize that their brand represents their current and future relationships. Their goal is to deliver emotional connection and a personality to their food and service. And they are doing it very well.
Content marketing
Chipotle puts content marketing to very effective use. It recently announced it would become the first U.S. restaurant chain to remove as many GMO (Genetically Modified Organism) foods from its menu as possible. To complement the announcement, and to curb any skepticism about the source of their products, the company created and released a three-minute video commercial on YouTube called “The Scarecrow.”
The video content marketing strategy was to appeal to emotion to make it extremely impactful. And it has been a huge success and it has been extended with new video series.
Web site
The website is the marketing center of this firm. Its design is simple, yet contains the means to integrate all the strategy elements we discuss today. It encompasses several ways to allow two-way client engagement, including email and many frequently asked questions along with consumer information about their products.
Little to no selling. Their strategy reflects the belief that pushy sales pitches turn customers off, but personally relevant and interactive engagement switches them on. You can’t help but notice that all the material is put into the language of the customer community.
Embrace public issues
This practice keeps several public concerns front and center in their strategy at any one time. The company takes its messages on the issues to potential clients via its website as well as all its marketing channels. All of the issues on their agenda represent those that the public majority supports.
Advocacy advertising
Most of the issues that the company decides to support are introduced into its marketing as advocacy advertisements. These create very strong brand reinforcement.
Social media marketing
Chipotle puts social media marketing to very effective use. They are very active with videos and storytelling on Facebook and Twitter. All of these do an excellent job of customer engagement and presenting their story. All channels are used to engage and share all their material in a conversational manner. Always looking to engage. They do an excellent job of driving new potential clients to their website.
Adapting to change
A very progressive company that keeps up to speed on customer trends as well as public issues. They certainly are always eager to adapt their business to new things. And certainly always looking to try new things throughout their industry, including marketing.
80-90% of the marketing messages are 15 seconds. Very simple and to the point or objective. As we said previously, many topics are used to produce many messages so as not to over-saturate the market with the same ideas.
Integrating the elements
All of these strategy elements complement the firm’s brand and messages. The integrating elements? The brand and the customer educational element. The key is to have a central theme for the brand. This is the most important part of the strategy.
Here’s the thing, social isn’t just a new way of marketing, it’s really a new way of running a business. Chipotle certainly has figured this out and is using social marketing to rapidly grow its business.
For a different way of marketing see our article on Marriott Marketing.
Need some help in capturing more customers from your marketing strategies? Creative ideas to help the differentiation with potential customers?
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step.
Are you devoting enough energy to improving your marketing, branding, and advertising?
Do you have a lesson about making your marketing strategy better you can share with this community? Have any questions or comments to add in the section below?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
I am not a fan of ballet. How about you? Not to worry, though, this blog is not about ballet. It is about a ballet star named Misty Copeland, who appears in advocacy advertising for an Under Armour marketing campaign.
Advocacy advertising
You just can’t say it. You have to get people talking about it with each other.
It is a simple concept. People don’t read ads, they read what interests them. So if you are going to generate advertising and design, you are going to have to create an interesting copy.
See our article: A How-To Guidebook for Creating Winning Advertising
And, oh by the way, it must be more interesting than the millions of other advertisements out there. Now that is a daunting task, isn’t it? Under Armour marketing has sought to overcome this dilemma with advocacy advertising as its power of persuasion.
Ten years ago, social media was in its infancy. Nobody even heard of mobile marketing, content marketing or big data. The iPhone hadn’t even been launched yet. If you took a reasonably competent marketer from 2007 and transported her to today, much of what she knew about her job would be irrelevant.
We’re at a similar point now. Many of the most powerful technologies that will shape marketing over the next ten years are just emerging and many marketers will be left behind. Clearly, anybody who thinks that they can get by doing more of what they’re doing today is kidding themselves.
Unfortunately, there’s no way to perfectly predict the future, but we can look at today’s technology and make some basic judgments. Big data and artificial intelligence will become much more powerful and interact more completely with the physical world. That, in turn, will transform how we identify and serve customers to something very different from today.
So what is advocacy advertising? It is a specific type of advertising that intends to promote a particular idea related to public discourse, viewpoints, and causes. This is in contrast to typical ads which intend to promote a product or a service.
And what is the subject of the public issue that Under Armour wants to promote? It is an issue with a simple motivational message. The message? It is to be persistent and never give up.
And when she started to grow into a woman, she developed muscle tone, large breasts, and big feet. This is not exactly the accepted shape for a ballerina.
However, her refusal to give up on her dream is celebrated in this awesome new campaign. This campaign is for the sports brand Under Armour and is called ‘I Will What I Want’.
Have you seen this commercial? If not, take the 60 seconds to review it. It will certainly create a topic of discussion for you and your friends. That is certainly Under Armour’s objective, isn’t it?
As the dancer shows off her breath-taking strength, a voice-over reads outlines from all the rejection letters she received as a teen.
Those academies probably aren’t feeling so clever now. You can’t help but feel inspired and motivated by the spot.
Refusing to give up, Copeland became the second black soloist in the history of the prestigious American Ballet Theatre in N.Y.C. Amazing, isn’t it?
It made her the perfect subject to deliver the “I Will What I Want” campaign’s message of persistence. She was only 24 at the time.
Let’s discuss this very successful advocacy ad and the reasons for its success.
Advocacy advertising … customer personalization
This ad uses a very personal message to engage potential customers. A personal story of the long shot always makes for great attention-getting, doesn’t it?
Hearing real letters of rejection and then showing off Misty’s talent has a way of adding significant meaning.
A good emotional story provides the very good connection between the issue and the company promoting their message. The ad does not interpret or explain the action in the story for the audience.
Instead, it allows each member of the audience to interpret the story as he or she understands the action and the emotion.
This is why people find good stories so appealing. It is why they find advertising that simply conveys information boring.
Experiences that trigger our emotions are saved and consolidated in lasting memory. Why is that?
Because the emotions generated by the experiences signal our brains that they are important to remember. And create a good reason for you to want to back Under Armour, yes?
Cause-related advertising … motivational messages
Making powerful motivational messages to your target audience, as in this ad, is very effective. It gets the viewer to relate to the issue in their own lives and to be inspired.
So simple that the reader will quickly grasp the motivation. Keep in mind that pictures are far more valuable than words.
Using simple messages complemented with powerful visuals adds more to the ad. Employ easy arguments.
Easy arguments are the conclusions people reach using inferences without the need of a careful review of available information.
Creating visual appeal of Misty’s awesome ballet talents grabs and hold consumer attention. The ad is interesting as well as entertaining.
Identifiable music
This ad combines the beauty of watching talent with what they hear.People expect and prefer coordinated audio and visual messages. Why may you be wondering?
Because those messages are easier to process and understand. Music can be a rapidly identified cue for the recall of emotional responses remembered from previous advertising.
The music in this ad is an identifiable emotional addition to the persuasive power, isn’t it?
Call to action
A simple call to action is needed on all ads. In the case of an advocacy ad, the call to action is in the subtle messages of inspiration and motivation.
It is not a call to action for Under Armour and it doesn’t have to be. People will remember the brand and associate it with the inspiration they take away. And that is not a bad thing, is it?
Say exactly why people should contact your business and what you can do for them.
For example “Let’s prepare today to do what we love tomorrow”.
All three of these ads make the desired call to action a part of the story.
The bottom line
So if you remember one thing from this article, remember this:
Marketing or advertising, you need to create information that your customers find interesting and worth talking about and remembering. And stand for things that potential customers value.
We believe this Under Armour advocacy ad is interesting, entertaining, and stands for things viewers can stand behind. We believe it is persuasive and certainly creates the right kind of conversation.
Have any advertising experience that you would like to add to this community? Any comments or questions you like to add below?
So what’s the conclusion? The conclusion is there is no conclusion. There is only the next step. And that next step is completely up to you. But believe in the effectiveness of word of mouth marketing. And put it to good use.
It’s up to you to keep improving your creative marketing efforts. Lessons are all around you. In this case, your competitor may be providing the ideas and or inspiration. But the key is in knowing that it is within you already.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new lessons.
When things go wrong, what’s most important is your next step.
Need some help in capturing more customers from your advertising? Creative ideas to help the differentiation with your customers?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
Test. Learn. Improve. Repeat.
Are you devoting enough energy to improving your advertising design?
Do you have a lesson about making your innovation better you can share with this community? Have any questions or comments to add in the section below?
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
More reading on advertising from Digital Spark Marketing’s Library:
A How-To Guidebook for Creating Winning Advertising
Brilliant Advertisements to rising Above the Noise
Mike Schoultz is a digital marketing and customer service expert. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. Find him on G+, Facebook, Twitter, Digital Spark Marketing, and LinkedIn.
