Tag: acts of kindness
Disney World Customer Experience Design … a Difference Maker
Ever been to Disney World? With most of our family living 50 miles away, we often felt like tour guides. Not a bad thing though. Lots any business can learn from Disney World customer experience design and operations. A real difference maker. Feelings have a critical role in the way customers are influenced. Disney puts…
Deadly Sins Which Will Devastate a Positive Attitude
We are all very aware of the impact of positive thinking ideas on our success in life. But how to avoid deadly sins is another matter, isn’t it? How have you ever used checklists to improve your productivity … or perhaps your positive mental thinking? How well did they work for you? We often use checklists…
Customer Experience Case Studies: Ultimate Cheat Sheets to Learn From
In this article we will examine three great customer experience case studies. Each of these cases offers some excellent points you can apply to your business that will help amplify your marketing. Feelings have a critical role in the way customers are influenced. -David Freemantle Case 1 My local dentist I’ve been with the…