According to the Ascend2 survey of both B2B and B2C marketers, lead generation, customer engagement, and brand awareness rank as the top three most frustrating problems for marketers. Content strategy is an effective way to tackle all three, but it requires a tactic that fits your business needs. And this is where too many of us fail.
Establishing a content strategy is tough work. Refining and constantly improving it is even harder. As a Digital Spark Marketing designer, I’ve lived and breathed this reality for the last decade. I’ve often struggled with it, too. But in working through content strategy for both Fortune 100 brands and tiny startups, not to mention our own agency’s efforts, I’ve found that we all face the same struggles—no matter how big our budget is.
The fix? Reassess your strategy through a fresh lens, on a constant basis. Here are 10 things that I believe will help you craft a successful content strategy for your business, all of which I’ve learned the hard way. I hope you won’t have to.
PUT YOUR AUDIENCE FIRST
This is the most crucial part of content strategy that is somehow often overlooked from the get-go. You sit down to craft your strategy and the first question is, “So, what are we going to create?”
Their wants, needs, and desires should guide everything you do. I realize sometimes this is murky. You have a general idea of who you want to talk to or who you think you’re talking to, but usually you haven’t done the legwork to figure it out. Understandably, it can be difficult to put the audience before your own marketing goals.
Tip: Carefully crafted marketing personas, which accurately describe the different customers you’re trying to target, are a good starting point. Good personas are highly detailed. They cover the obvious demographic elements, such as age, income, and job title, as well as the not-so-obvious things, such as career aspirations, personal fears, and regrets—the psychographic elements.
listen TO YOUR CLIENTS
This one goes hand-in-hand with identifying your audience and developing personas. In fact, it should be treated as the second stage of persona mapping. You can’t create those marketing personas based on guesses. The only way to identify how to help your audience is to get to know them intimately.
It’s important to reach out both to clients and to those who interact with them (e.g., the sales team). That will enable you to gain much-needed perspective and make sure your ideas match your audience’s reality.
Tip: Identify opportunities to get regular customer interaction and feedback at every touchpoint. These can be both technical (e.g., surveys, project wrap-up reports) or personal. We sometimes have a catch-up lunch or shoot off a simple email to a prospect to get inside their mind such as:
- What are your goals this quarter?
- What do you wish you knew more about?
- What are the biggest frustrations weighing you down?
- What resources do you wish you had?
FOCUS ON PROVIDING VALUE
Your audience will only connect to your content (and, as a result, your brand) if they believe it provides value. It can entertain, educate, or inspire them—but they have to benefit from it in some way. Talking to your audience and identifying those themes can help guide you here. Your job is not just to address a subject; it’s to provide some tip, insight, or new perspective.
Your audience doesn’t want to be sold to or talked at. First, establish that you care about helping them—not helping yourself make money. When you approach content this way, they will be more eager to engage with you, and some of your audience will turn into customers over time.
Tip: Approach all content ideation from a value/benefit perspective first. What problems can you help solve? How can you help enhance their lives? These are the questions that put you on the right path.
PRIORITIZE THE PRODUCTION PROCESS
The key to a successful content operation is a solid infrastructure. Rome wasn’t built in a day, and a great content operation isn’t either. This is a common trap when it comes to implementing any good strategy. You may have a ton of brilliant ideas and grand plans, but they’re worthless if you can’t properly execute them.
Be mindful of the volume of content you produce, as well as consistency. It’s tempting to hit the ground running, to want to do everything all at once, but it’s much easier to scale up gradually. You’ll generally get more value from a few stellar pieces than a ton of passable work. Before our team proceeds with an idea, we carefully examine whether we can execute a project that is:
- High quality
- Original
- Useful to our audience
- Something we can write authoritatively on
- Produced in a reasonable amount of time
If we can’t say yes to all of these, we table it.
Tip: Start small, then scale from there (e.g., start with written articles, then build up to infographics). Above all, the best way to build your machine is to build the right team. Include the right stakeholders to make sure everything gets done efficiently, on time, and within budget.
CREATE A ROAD MAP FOR EVERY PIECE
Quality content is the key to content success. Sometimes it’s easy to focus on larger strategy themes and forget that every single piece is meant to support that strategy. Certainly, you might strike gold with a random piece, but that’s not a reliable way to achieve long-term success.
You put so much work into your strategy; it’s a waste not to follow through. Each piece you create should be vetted through the same strategic thinking.
Tip: When you have a great content idea, do as much as you can to ensure its success from the get-go.
BUILD OUT SPECIFIC CONTENT THEMES
Building out a long-term strategy can seem overwhelming. But identifying content themes helps ensure everything you create aligns with both your short– and long-term content goals. If you’ve done your homework with your audience, this will be easy.
The more you talk with your customers, the more you’ll notice the same themes arise. You’ll be able to identify their pain points, problem areas, knowledge gaps, resource gaps, and more.
Tip: While you should always retain some degree of flexibility, identifying themes to tackle will help ensure that you 1) are creating targeted content and 2) have a healthy mix of different types of content. An easy way to do this is to choose both a quarterly goal or focus (e.g., lead gen), as well as three specific themes per quarter.
HIGHLIGHT YOUR UNIQUE EXPERTISE
I’m gonna take a wild guess and assume you’re not the only player in your space. There are plenty of competitors trying to reach your same audience through the same tactics. How do you differentiate? By upping the value through your expertise. Odds are you know everything about your industry, you are always looking for new solutions, and you have a ton of experience under your belt.
Demonstrating this in your content is the best way to serve both your customers and your goals.
Tip: Good content is about coupling the right angle, the right value, and the right expertise. As you ideate for a particular subject, ask yourself:
- What’s already been written? Look for ways to expand or hone in on a topic.
- Have I failed in this area before? Share what you’ve learned. (See: This entire post.)
- Did I have a breakthrough or particular success? Help others do the same.
LEAVE SALES TO THE SALES TEAM
Content marketing is not sales collateral. (Put this on your wall!) It’s about starting a conversation, providing value, and building a relationship. Content is the first step here—it also makes people more receptive to sales collateral. (A recent Nielsen study found that interacting with editorial content made consumers more willing to hear a brand’s hard-sell messages down the line.)
If you do your job well, people will want to work with you, and you don’t have to really sell anyone. You just have to facilitate a great buying experience. Your job as a marketer is to tee excited buyers up for the sales team and let them handle the rest.
Tip: You are a storyteller, not a salesman. Approach content as brand publishing and look for unique stories to tell (not sell)! Employ tactics like data-driven storytelling and visual storytelling to help you do that.
SHOWCASE YOUR CULTURE THROUGH CONTENT
No one wants to talk to a brand. They want to talk to people. They want to know who you are, what you believe in, and then they’ll decide whether they want to buy in or not. Your company culture is an important part of your identity, and your content is a great conduit to express that.
For example, our agency specializes in data visualization. We also have a long-standing tradition of Beer Friday. We married the two to create this infographic:
This doesn’t mean you should blog a ton about your company BBQ, but you can think of clever ways to express yourselves.
Tip: From your newsletter popups to your articles, showcase your culture at every touchpoint.
EXPERIMENT OFTEN
If it ain’t broke, don’t fix it. True. But sometimes things may be broken and you don’t know it.
Like all things in life, you have to evolve if you want to stay competitive and differentiate yourself. This means always being willing to experiment, fail, tweak, iterate, and most importantly, never get complacent. Complacency is the devil.
Another way of putting this: A solid strategy is important, as is staying the course. But you also need a built-in room to be responsive and flexible. Allow some room for failure. In my eyes, a strategy must be iterative. As you learn, fail, and succeed, you refine and improve over time.
“I never lose. I either win or I learn.”
— Nelson Mandela
Tip: Look for opportunities to experiment with new mediums, new distribution platforms, and new editorial approaches. Schedule regular postmortem meetings to assess content performance, what did or didn’t work, where you might improve, and what new tactics you could test.