Category: CUSTOMER FOCUS
Examples of Awesome Customer Service From Lowes
I’d like to introduce you to Kyle. Kyle is an example of the things that are right in Lowes customer service. It’s not that Kyle is the only example of great customer service. But I was so delighted with my new Samsung Galaxy S5 that I didn’t get a picture of Jeff, who signed me…
Essential Requirements for Customer Engagement
Do you have a focus on the essential requirements for customer engagements? Especially the ones that are essential for a social commerce business. Here we define a social commerce business as the use of social engagement to personalize and energize the shopping experience. It provides a social context to shopping and is both a channel and a…
Disney World Customer Experience Design … a Difference Maker
Ever been to Disney World? With most of our family living 50 miles away, we often felt like tour guides. Not a bad thing though. Lots any business can learn from Disney World customer experience design and operations. A real difference maker. Feelings have a critical role in the way customers are influenced. Disney puts…
Customer Choices … How to Win Customers From Your Competitors
There is obviously not one answer that fits all the questions of customer choices. But there are three possible answers that should be at the top of your list of how to win customers from your competitors. The first, and perhaps the most significant reason, is value discrimination … a better product/service for essentially the…
Customer Experience Design through Data Analytics … a Story of Caesar’s Palace
Have you ever stayed at Caesar’s Palace Casino in Las Vegas? It is a very high-end, luxury casino and hotel on the Las Vegas Strip. It represents high-end customer experience design. They issue a rewards card to their customers and then use analytics derived from its usage to build models of customer behavior in general and…