Category: CUSTOMER FOCUS
Customer Service: 6 Stunning Lessons and Their Examples
Maya Angelou once said: People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya knew a thing or two about the spirit of customer service lessons didn’t she? Her secret of course was focusing on making people feel good about themselves. And, by…
Customer Service Tips: How to Take Charge with 11 Service Basics
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. Sam Walton understood customers, didn’t he? Using these customer service tips is not rocket science. How often, as a customer, do you experience WOW customer service … the…
Customer Reviews: Mistakes That Can Lower the Customer Experience
Have you been fooled by a company you have done business with for many, many years? When I say fooled, I mean the broken kind of trust fooled. And yes Seth, I do want to talk about it. It involves customer reviews and how a bank could lower the customer experience. This review is one…
Customer Service Blogs: Best Ideas to Supercharge Your Service
Do you like to read a lot? Keep up with new thoughts in your professional field? I certainly do, especially my favorite customer service blogs. And we always end up expanding the way we look at things, the more we read. When you change the way you look at things, the things you look at…
Communications Are Key to Building Customer Trust
What is the key to your building customer trust? In my opinion, effective communication is the cornerstone of any optimum customer trust. In today’s fast-paced business world, having a range of communication channels available such as phone, e-mail, instant messaging, fax, etc. is key to maximizing your ability to communicate effectively and ultimately build customer…