Category: CUSTOMER FOCUS
Improve Customer Service: 8 Secrets to Positive Strategy Few Know About
The secret of success is to do the common things uncommonly well. A secret? No, not really. Small things? Yes, certainly. Sometimes small actions or even inactions by a business can have the ability to improve customer service. And it is usually due to a lack of an explicit consumer experience strategy. Related: 10 Laws of…
Consumer Engagement: Know the Secrets to Building The Requirements?
Be useful, entertaining, or you will be ignored. Do you have a focus on consumer engagement requirements? Especially the ones that are essential for a social commerce business. Here we define a social commerce business as the use of social engagement to personalize and energize the shopping experience. It provides a social context to shopping and is both…
Business Actions Guaranteed for Losing Lowe’s Customers
Maya Angelou was quoted: people will forget what you said, people will forget what you did, but people will never forget how you made them feel. My favorite Angelou quote, hands down. Not written for customer experience or customer service, it certainly applies, doesn’t it? To minimize ways of losing Lowe’s customers, you should take…
How to Optimize Your Start To Maximize Readership
Here’s how you can optimize your start, attract positive attention from your target audience, and get more views: Quote a Relevant Personality People will associate the credibility attached to certain famous personalities with your work if you cite them. Aside from this, their name alone will turn heads – especially avid fans who are interested…
10 Laws to Help in Consumer Experience Design
We recently posted a blog on the meaning of customer experience and the value of its improvement. We elaborated on learning to view the design from ‘inside out’ and ‘outside in’ simultaneously. Today we examine the ten laws of consumer experience design. Learn more specifics: Doctor Customer Experience: Clever Techiques Staff Should Employ Our team at…