Category: CUSTOMER FOCUS
Know Which of the Shipping Modes Will Suit You the Best
Have you started your business recently and are yet to decide which shipping modes you must choose to ship your goods to your customer? Then worry no more. We are here to help you to decide what would work best for you. Goods are shipped worldwide using all three modes of transport – air, land,…
How to Build Successful Customer Influencing
Ever wish you were better at building successful customer influencing? You can be. All it takes is practice and desire. I know this from experience. When I first got involved in the writing I quickly learned a few things about freelance writers. They’re (mostly) brilliant. They’re creative and articulate, accustomed to living literally by their…
Brand Advocates: How to Turn Unhappy Customers into Massive Growth
Chances are if you have been in business for a little awhile, you probably have received at least a few complaints. It can be all too easy to internalize and take these complaints personally and get defensive in your replies back. It is much better if you try to turn unhappy customers into brand advocates.…
Know What Customers Want: Why You Should Stop Pretending to Know
Sam Walton once said: The goal of a company is to have customer service that is not just the best, but legendary. Does your business go with its ‘gut’ to know what customers want? Or do you ask customers directly and use other means to gain useful insights? It’s a question we should always ask,…
Customer Insights: 13 Creative Ideas for Improving Feedback
Do you assume a customer who doesn’t complain feels he is getting quality service or product? Is it a happy customer? We are often surprised when clients make these assumptions. Customer retention strategies depend heavily on all customer insights … knowing who is happy and who isn’t. So using creative ideas for better customer insights…