Category: CUSTOMER FOCUS
Sharp Customer Service: Steps to Make Service the Heart of Our Business
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. My favorite Angelou quote. Maya certainly has a firm grasp of the subject of sharp customer service, doesn’t she? Feelings and emotions are the heart of sharp customer service, aren’t they? And social customer…
Customer Service Skills: 13 Ultimate Ones Every Employee Needs
This is your time to create remarkable customer service experiences to create lasting relationships with your customers. Customer service skills. How often, as a customer, do you experience WOW customer service … the type that you normally can’t imagine? If it is often, would you consider yourself an expert in customer service skills? Check out…
Customer Support: Can We Learn from 3 Customer Service Cases?
David Freemantle quoted: Feelings have a critical role in the way customers are influenced. Have you noticed that you learn best when you examine the work and results of others? We certainly feel you do. In this article, we will examine customer support in three great customer service cases. All of these offer some excellent points…
Remarkable Customer Insights: Laws of Complaints as Source of Input
K. Chesterton once said: It’s not that they can’t find the solution, they can’t find the problem. Does your business focus on customer complaints and the problems behind them? Customer complaints are an incredibly important part of remarkable customer insights. And therefore the overall service experience you deliver. Here we will discuss ways to take…
How IT Houses Ensure Client Gets the Best Application
Software is one of the fastest-growing industries. Every business didn’t stop at just getting one software. They need the best and most updated version to enhance the productivity of their work. Many people go for freelance developers which may not always be a good choice. They might be very skilled, but there are many departments…