Category: CUSTOMER FOCUS
Doctor Customer Experience: Techiques Staff Should Employ
Peter Drucker certainly understood the real meaning of a great customer experience design, didn’t he? The end state quality of what the customer received was what counted. And that is true for Doctor customer experience. Including the experience the customer while he purchased the service. Often that is what was remembered the most. Quality in…
Enablers of Consumer Psychology, Influence, and Trust
There are many companies that claim to be good at building consumer psychology, influence, and trust. Also about caring about what customers are left with after they’ve done it? Much less than truly earn that reputation … Walt Disney, Zappos, Dell, Amazon, just to name a few that we follow and study. Check out our…
8 Secrets of Customer Insights You Should Utilize In Your Business
A tricky meaning to Drucker’s quotation? Not really. But understanding why customers buy your products and services is certainly not straightforward. You need to put these secrets of customer insights to work to fully appreciate why customers make the decisions they do. The customer never buys what you think you sell. –Peter Drucker How much…
Client Satisfaction: 10 Things Your Customers Don’t Tell You
Have you noticed how customer experience design has grown in importance of brand marketing and client satisfaction? More and more trying to astonish the customer. Certainly, a real discriminator, isn’t it? Today we will examine 10 different ways brands have chosen to use their customer experience to stand out above the noise and become a…