Category: CUSTOMER FOCUS
How to Achieve a Customer Focused Company
How does your company value and weigh market orientation in relation to your clients? Companies need to evolve and diversify their approach — removing focus from selling points and functionality. You must achieve a customer focused company. Putting the client first with market orientation means co-creating with the customer and adapting in regard to experience,…
10 Shocking Customer Experience Design Sins to Beware
Peter Drucker certainly understood the concept of customer experience design sins, didn’t he? Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. -Peter Drucker The end state quality of what the customer received was what counted. Including the experience, the…
Customer Favorite Posts of the Last Few Years
The Digital Spark Marketing blog posted many articles in the last few years. Here are the 5 customer favorite posts that we will share with you now. Customer favorite posts … The Ultimate Cheat Sheet on Spotting Intelligent People People-watching is a favorite hobby of mine. One of my many objectives is spotting intelligent…
Patient Satisfaction: 12 Ways Doctors Create Remarkable Satisfaction
Service quality is a crucial factor for your patient satisfaction and experience, isn’t it? Are you clear on why customers choose your practice? Related to the experience you have provided? More often than not it is why patients stay with you. It is surprising to us how many Physicians aren’t clear on this question. Quality…