Business Intelligence Process: Ways to Master Business Improvement
Whoever tries the most stuff usually wins. Does your business put a priority on its business intelligence process? Does it monitor your competitive analysis, marketplace trends and its understanding of market change? And most importantly, does it put a priority on making changes as a result of insights from this analysis?
This is a four-part series on critical elements of business intelligence. This first part discusses an overview of business intelligence and the three types of business intelligence that are most critical to the average business.
Here are links to all parts of this series:
The Business Intelligence Process Part 2 Market Analysis
The Business Intelligence Process Part 3 Competitive Analysis
The Business Intelligence Process Part 4 SWOT Analysis
What is the meaning of business intelligence?
Business intelligence (BI) is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize business decisions and performance. It is the set of techniques and tools for the transformation of raw data into meaningful and useful information for business analysis purposes.
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BI technologies are capable of handling large amounts of unstructured data to help identify, develop and otherwise create new strategic business opportunities.
Goal of BI
The goal of BI is to allow for the easy interpretation of these datasets. Identifying new opportunities and implementing an effective strategy based on insights can provide businesses with a competitive market advantage and long-term stability.
This is a very large number of business intelligence tools. Most businesses would do very well with these three: market analysis, competitive analysis, and SWOT analysis. These are the ones we will discuss is this 4 part series.
These BI analyses can be used to support a wide range of business decisions ranging from tactical operational to strategic. Basic operating decisions include product positioning or pricing. Strategic business decisions include priorities, goals, and directions at the broadest level.
In all cases, BI is most effective when it combines data derived from the market in which a company operates (external data) with data from company sources internal to the business such as financial and operations data (internal data).
When combined, external and internal data can provide a more complete picture which, in effect, creates an “intelligence” that cannot be derived by any singular set of data.
Though the term business intelligence is sometimes a synonym for competitive intelligence (because they both support decision making), BI uses technologies, processes, and applications to analyze mostly internal, structured data and business processes while competitive intelligence gathers, analyzes and disseminates information with a topical focus on company competitors.
If understood broadly, business intelligence can include the subset of competitive intelligence.
Comparison with business analytics
Business intelligence and business analytics are sometimes used interchangeably, but there are alternate definitions. One definition contrasts the two, stating that the term business intelligence refers to collecting business data to find information primarily through asking questions, reporting, and online analytical processes.
Business analytics, on the other hand, uses statistical and quantitative tools for explanatory and predictive modeling.
A market analysis is really exactly what it sounds like: determining the characteristics unique to your particular market and analyzing this information, which will help you make both tactical and strategic decisions for your business.
By conducting a market analysis, you will be able to gather valuable data that will help you get to know your customers, determine appropriate pricing, and figure out your business priorities and vulnerabilities.
Target market
In the initial market analysis, you were able to look at the general scope. In this target market section, you’ve got to be specific. It’s important to establish a clear idea of your target market early on. A lot of new entrepreneurs make the rookie mistake of thinking that everyone is their potential market.
To put it simply, they’re not.
This is a good thing—by narrowing in on your real customers; you’ll be able to direct your marketing dollars efficiently while attracting loyal customers who will spread the word about your business.
The target market section of your business plan should include the following:
User Persona and Characteristics: You’ll want to include demographics such as age, income, and location here. You’ll also need to dial into your customers’ psychographics as well. You should know what their interests and buying habits are, as well as be able to explain why you’re in the best position to meet their needs.
Market size: This is where you want to get real, both with the potential readers of your business plan and with yourself. Do your research and find out who and where your competitors are, and how much your customers spend annually on your product or service. How big is the potential market for your business?
The competitive analysis
The competitive analysis is where you dissect your competitors, which is important for a couple of reasons. Obviously, it’s a good idea to know what you’re up against, but it also lets you spot the competition’s weaknesses.
Are there customers out there being underserved? What can you offer that similar businesses aren’t offering? The competitive analysis should contain the following components:
Market: How big is the market for goods and services similar to what you plan on offering? What’s the growth rate? Include the general outlook and trends for this market. Who are your main competitors? Are there any secondary competitors who could impact your business?
Competitor strengths and weaknesses: What is your competition good at? Where do they fall behind? Get imaginative to spot opportunities to excel where others are falling short.
The importance of your target market to competitors: Ideally, you’re going after customers whose needs aren’t being met by your competitors.
Barriers to entry: What are the potential pitfalls of entering your particular market? What’s the cost of entry—is it prohibitively high, or can anyone enter your market? This is where you examine your weaknesses. Be honest, with investors and yourself. Being unrealistic is not going to make you look good.
The window of opportunity: Does your entry into the market rely on time-sensitive technology? Do you need to get in early to take advantage of an emerging market?
SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses, and for identifying both the Opportunities open to you and the Threats you face.
SWOT analysis is a methodological tool designed to help workers and companies optimize performance, maximize potential, manage competition, and minimize risk. It is about making better decisions, both large and small. It can help you determine the efficacy of something as small as introducing a new product or service or something as large as a merger or acquisition.
Again, SWOT is a method that, once mastered, can only enhance performance. What makes SWOT particularly powerful is that, with a little thought, it can help you uncover opportunities that you are well-placed to exploit. And by understanding the weaknesses of your business, you can manage and eliminate threats that would otherwise catch you unawares.
More than this, by looking at yourself and your competitors using the SWOT framework, you can start to craft a strategy that helps you distinguish yourself from your competitors so that you can compete successfully in your market.
Using SWOT
Originated by Albert S Humphrey in the 1960s, SWOT is as useful now as it was then. You should plan on using it in two ways – as a simple icebreaker helping people get together to “kick off” strategy formulation, or in a more sophisticated way as a serious tactical tool in the competitive sense.
Consider these questions:
Strengths
What advantages does your organization have?
What do you do better than anyone else?
What resources can you draw upon that others can’t?
Consider your strengths from both an internal perspective, and from the point of view of your customers and people in your market.
Weaknesses
What could you improve?
What should you avoid?
What factors lose you sales?
Again, consider this from an internal and external basis: Do other people seem to perceive weaknesses that you don’t see? Are your competitors doing any better than you?
Continually rework elements of your business intelligence, particularly your market and competitive analysis, as well as your SWOT analysis.
The key to success here is realizing that this is a marathon and not a sprint. If you examine the competition in the top areas mentioned above and create a plan to overcome, you will win long term.
Monitoring your competition is a small, but important component of a successful digital marketing plan. No business exists in a vacuum, so you must be aware of your environment.
Will you be the one to stand out?
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Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
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