We all make mistakes. Mistakes mean apologies. So it is useful to know how to write or say an apology message to a customer, isn’t it?
Check out our thoughts on customer focus.
Related post: Customer Loyalty …10 Ways to Gain, Build, and Retain It
There’s never a great way to apologize …
just OK ways and plenty of not so OK ways.
When you make an accidental mistake with a customer, your primal response is to immediately say ‘I’m sorry’. That’s OK.
What’s not OK is to say ‘we apologize for any inconveniences we may have caused”.
Mistakes happen.
Related: Deadly Mistakes that Destroy Employee Engagement
Apology message … How you apologize matters.
Don’t BS people … just say ‘I’m sorry’.
And mean it.
Do you have an apology story to share with this community?
Need some help in building better customer insights from your customer engagement? Creative ideas to help grow your customer base?
Call today for a FREE consultation or a FREE quote. Learn about some options to scope your job of growing customer insights and pay for results.
Call Mike at 607-725-8240.
All you get is what you bring to the fight. And that fight gets better every day you learn and apply new insights that you have learned.
When things are not what you want them to be, what’s most important is your next step. Call today.
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Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+, Twitter, and LinkedIn.
Digital Spark Marketing will stretch your thinking and your ability to adapt to change. We also provide some fun and inspiration along the way. Call us for a free quote today. You will be amazed at how reasonable we will be.
More reading on customer engagement from our library:
Complaint Management … Tips for Small Business Success
Complaint Handling … 14 Effective Business Relationship Recommendations
Influence Consumer Behavior by These 9 Personalization Strategies
Employee Engagement Activities …13 Mistakes that Destroy Engagement
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