10 Ways to Destroy Social Media Engagement

Do you wish more people interacted with your Facebook posts?

Looking to improve your Facebook news feed exposure?

The more likes, comments, and shares you have on your page posts, the more likely your Facebook content will be seen.

In this article, you’ll discover 10 ways to destroy engagement on your Facebook business page posts.

Eliminating Shareable Content

If you want people to share your Facebook posts, you need to create highly shareable content. It’s that simple.

“Highly shareable” means the content is relevant to your audience and compels people to share it. Your content should make people stop in their tracks. Facebook calls this “thumb stopping,” since the majority of users view the platform on mobile devices. When your audience stops scrolling and pauses to read your content, they should feel an instant urge to share it with their audience.

The content could be breaking news, educational, hilarious, entertaining, or something that’s not typically seen elsewhere. This is the type of content that will make your audience look good to others when they share it.

For example, this video from The Kitchn is a simple recipe that plays off their audience’s love for avocados and desire to learn something new. This post has received more than 6,800 shares.

Create thumb-stopping, shareable content.

Makeup Lessons is another page that posts a variety of engaging, shareable visuals, such as stand-alone, multiple, and instructional graphics. The beauty pics really pop in the news feed. Plus, they use carousel posts to showcase multiple links and images.

Publish link posts with multiple images to create a carousel.

Takeaway: Create videos, graphics, and posts that are relevant, stand out in the news feed, and make people want to share. The content doesn’t have to be fancy, but it should look good and be of value to your loyal following.

No Call to Action

Just as you want to create shareable content, it’s important to ask people to engage. Include something as simple as an invitation to share the post.

For instance, write, “If you found value, please share with your fans.” Or “If this speaks to you, share it with your audience as well!” You may also want to invite people to comment.

For Rainbow Bridge Remembrance DayPositively Woof invited fans to share a picture of a pet that had passed. The eye-catching video post has over 7 million views, 19,000 comments, and 208,000 shares. (I’m one of the 19,000 commenters. My own beloved cat, Baby the Bengal, went to kitty heaven in September of last year. So sad.) You can see the incredible bond that animal lovers have in the epic thread on this post.

Include an invitation to share a picture to inspire comments.

The Positively Woof Facebook page team does a great job of publishing timely content that is also related to pet celebrations, holidays, and awareness events. Their website has a pet calendar at a glance, which also helps inform their social media calendar.

Takeaway: Create shareable content that includes a call to action. Also post content that aligns with a trend or holiday related to your business so your audience will want to chime in.

Mix Up Content Types

There’s a window of opportunity right now with the Facebook news feed algorithm, since not nearly enough businesses are doing video.

If you put a higher ratio of video in your content mix (three times a week), it will increase the visibility and engagement of your page substantially. Mix in other content types and you have a recipe for success.

The Betty Rocker is a nutrition and fitness expert who has a wonderful mix of content types. From recipes and checklists to inspirational pics and fitness videos, there’s always something interesting on her page.

Bree Argetsinger, aka “The Betty Rocker,” publishes great fitness video content.

She also adds a human element to connect with people viewing her page so they’ll engage.

The Betty Rocker mixes up fitness videos and recipe posts with more personal updates.

Takeaway: Provide fun and interesting content for your fans so there’s always something to see, learn, and do on your Facebook page.

Not Using Facebook Live Regularly

One way to incorporate more video is to use Facebook Live regularly on your page. Start with doing one live broadcast a week. Ideally, plan your broadcast ahead of time to get the best results.

National Hammer Dulcimer Champion Ted Yoder does Facebook Live concerts from his backyard. Ted makes an announcement ahead of time to give his audience advance notice, even if it’s just earlier in the day.

His videos are extremely popular (he’s amassed more than 75 million views on Facebook), and he was even noticed and written about in the Huffington Post.

Plan Facebook Live video broadcasts to connect and engage with fans.

Takeaway: It takes time to build a Facebook Live video audience. Although you may not become a hit out of the gate, be persistent, practice, and find your voice. Keep showing up and fans will find you.

Not Designing Video for Viewing With the Sound Off

To encourage engagement, make your videos understandable with or without audio. Although Facebook is testing autoplay video with sound on, you should still design your video to be viewed with the sound off whenever possible, since users will have control over the mute button.

Remember, autoplay video (with or without sound) is here to stay. Use a tool that easily allows you to add text such as lower thirds and captions to your videos.

This Tony Robbins video offers the same info to viewers, whether or not they’re listening to him speak.

Design video to be understandable when muted.

Takeaway: When your audience can consume your content with the sound off, they’ll be more likely to engage with it.

Not Using Instant Articles

Instant articles load 10 times faster inside the Facebook mobile app than links on the regular mobile web. If you haven’t configured Facebook Instant Articles, it’s something to consider.

Companies using instant articles include Business Insider, BuzzFeed, the Washington Post, and others. For example, Mashable publishes some content via instant articles, like this one about upcoming LinkedIn changes.

Instant articles are identifiable in the mobile feed by the lightning bolt icon.

One click and the article appears.

Instant articles show up immediately when a reader clicks.

Yes, it does require time and effort to set up instant articles. However, since people get instant gratification when they click an instant article link in the feed, they’re more likely to read it. Then they’ll share and otherwise engage with your post.

Takeaway: Perhaps you won’t use instant articles for every article you publish, but test it with some of your flagship content.

Not Varying Your Posting Time

Not getting the engagement you want on your Facebook posts? Try publishing content outside business hours, such as in the evenings and on weekends. Publish when more of your audience is online.

Also, it’s totally okay to repurpose content. Post content that’s already been shared on other networks and periodically republish your most popular Facebook posts. Don’t share a previously published post, though; republish it as a fresh post.

Post at off-times when your competitors are not online.

Be conscious of the evergreen content you share. If you’re republishing older content, remember to read it first to make sure it’s still relevant. Plus, while you can autopublish links and blog posts using third-party tools, don’t set and forget it.

Every now and then something may happen in the world or in your business and industry. Just be aware of what you’re posting and when to make sure it’s still relevant and not disruptive during a crisis.

Takeaway: If you’re not already doing so, post once a day to your page, which is what most brands do. News organizations post more frequently because they tend to have noteworthy and time-sensitive stories.

Not Getting Ideas From Other Facebook Pages

Check out what’s working for other businesses in your industry, as well as those in different industries.

To monitor other pages, go to your Facebook page Insights and search for and set the Pages to Watch. Facebook will send you notifications of what’s popular on other pages. Also check those pages regularly to see what catches your eye.

Set Pages to Watch to keep tabs on what works for other pages.

You can use a free third-party tool like SumoRank to check any Facebook page and see their most popular posts.

Takeaway: If something engages you, it will likely engage others. Take the lessons you learn from the other business’s top posts and apply those tactics to your own page.

Stimulating Traffic From Other Sources

Another way to increase engagement for your posts is to send traffic to your Facebook page from other social networks and your newsletter.

Click the timestamp of your Facebook post to get the permalink. Then use a URL shortener (like Bitly) to create a shareable link.

Grab the permalink of your Facebook post to share it in other places.

Share the Facebook post link on Twitter (or another social network) with an invitation to join the conversation. This will bring some of your Twitter followers over to Facebook to engage.

Alternatively, or additionally, include information about the discussion (along with the link) in your newsletter.

Takeaway: The more traffic you drive to Facebook, the more fans you’ll get and the more likely they’ll engage with your content. Remember, newsletter subscribers are loyal members of your audience. Lead them to your page so they can engage with you and your community.

Not Embeding Posts and Videos on Your Blog

You can increase visibility and engagement for your Facebook content by embedding posts on your blog. To get the embed code for a post, click the timestampclick the arrow in the upper right, and select Embed.

Not Copying your code and pasting it into the HTML of your blog post.

You can include the full narrative with the media posted on Facebook (image or video) or just the media. The example below is a Facebook video I embedded on my blog to create more visibility for branded content, an important topic.

Ways to Increase Your Social Media Engagement

The more likes, comments, and shares you have on your page posts, the more likely your content will be seen. You’ll discover ways to increase social media engagement.

Create Shareable Content

If you want people to share your posts, you need to create highly shareable content. It’s that simple.

“Highly shareable” means the content is relevant to your audience and compels people to share it. Your content should make people stop in their tracks. Facebook calls this “thumb-stopping,” since the majority of users view the platform on mobile devices. When your audience stops scrolling and pauses to read your content, they should feel an instant urge to share it with their audience.

The content could be breaking news, educational, hilarious, entertaining, or something that’s not typically seen elsewhere. This is the type of content that will make your audience look good to others when they share it.

For example, this video from The Kitchn is a simple recipe that plays off their audience’s love for avocados and desire to learn something new. This post has received more than 6,800 shares.

Create thumb-stopping, shareable content.

Makeup Lessons is another page that posts a variety of engaging, shareable visuals, such as stand-alone, multiple, and instructional graphics. The beauty pics really pop in the news feed. Plus, they use carousel posts to showcase multiple links and images.

Publish link posts with multiple images to create a carousel.

Takeaway: Create videos, graphics, and posts that are relevant, stand out in the news feed, and make people want to share. The content doesn’t have to be fancy, but it should look good and be of value to your loyal following.

Include a Call to Action

Just as you want to create shareable content, it’s important to ask people to engage. Include something as simple as an invitation to share the post. For instance, write, “If you found value, please share with your fans.” Or “If this speaks to you, share it with your audience as well!” You may also want to invite people to comment.

For Rainbow Bridge Remembrance Day, Positively Woof invited fans to share a picture of a pet that had passed. The eye-catching video post has over 7 million views, 19,000 comments, and 208,000 shares. (I’m one of the 19,000 commenters. My own beloved cat, Baby the Bengal, went to kitty heaven in September of last year. So sad.) You can see the incredible bond that animal lovers have in the epic thread on this post.

Takeaway: Create shareable content that includes a call to action. Also, post content that aligns with a trend or holiday related to your business so your audience will want to chime in.

Mix Up Content Types

There’s a window of opportunity right now with the Facebook news feed algorithm since not nearly enough businesses are doing video.

If you put a higher ratio of video in your content mix (three times a week), it will increase the visibility and engagement of your page substantially. Mix in other content types and you have a recipe for success.

Betty Rocker is a nutrition and fitness expert who has a wonderful mix of content types. From recipes and checklists to inspirational pics.

She also adds a human element to connect with people viewing her page so they’ll engage. The Betty Rocker mixes up fitness videos and recipe posts with more personal updates.

Takeaway: Provide fun and interesting content for your fans so there’s always something to see, learn, and do on your Facebook page.

Design Video for Viewing With the Sound Off

To encourage engagement, make your videos understandable with or without audio. Although Facebook is testing autoplay video with sound on, you should still design your video to be viewed with the sound off whenever possible, since users will have control over the mute button.

Remember, autoplay video (with or without sound) is here to stay. Use a tool that easily allows you to add text such as lower thirds and captions to your videos.

This Tony Robbins video offers the same info to viewers, whether or not they’re listening to him speak. Design video to be understandable when muted.

Takeaway: When your audience can consume your content with the sound off, they’ll be more likely to engage with it.

Try Instant Articles

Instant articles load 10 times faster inside the Facebook mobile app than links on the regular mobile web. Companies using instant articles include Business Insider, BuzzFeed, the Washington Post, and others. For example, Mashable publishes some content via instant articles, like this one about upcoming LinkedIn changes.

Instant articles are identifiable in the mobile feed by the lightning bolt icon. One click and the article appears.

Instant articles show up immediately when a reader clicks.

Yes, it does require time and effort to set up instant articles. However, since people get instant gratification when they click an instant article link in the feed, they’re more likely to read it. Then they’ll share and otherwise engage with your post.

Takeaway: Perhaps you won’t use instant articles for every article you publish, but test it with some of your flagship content.

Change Your Posting Time

Not getting the engagement you want on your posts? Try publishing content outside business hours, such as in the evenings and on weekends. Publish when more of your audience is online.

Also, it’s totally okay to repurpose content. Post content that’s already been shared on other networks and periodically republish your most popular Facebook posts. Don’t share a previously published post, though; republish it as a fresh post. Post at off-times when your competitors are not online.

Be conscious of the evergreen content you share. If you’re republishing older content, remember to read it first to make sure it’s still relevant. Plus, while you can auto-publish links and blog posts using third-party tools, don’t set and forget it.

Every now and then something may happen in the world or in your business and industry. Just be aware of what you’re posting and when to make sure it’s still relevant and not disruptive during a crisis.

Takeaway: If you’re not already doing so, post once a day to your page, which is what most brands do. News organizations post more frequently because they tend to have noteworthy and time-sensitive stories.

Drive Traffic From Other Sources

Another way to increase engagement for your posts is to send traffic to your page from other social networks and your newsletter.

Click the timestamp of your post to get the permalink. Then use a URL shortener (like Bitly) to create a shareable link. Grab the permalink of your Facebook post to share it in other places.

Share the post link on Twitter (or another social network) with an invitation to join the conversation. This will bring some of your Twitter followers over to Facebook to engage.

Alternatively, or additionally, include information about the discussion (along with the link) in your newsletter.

Takeaway: The more traffic you drive, the more fans you’ll get and the more likely they’ll engage with your content. Remember, newsletter subscribers, are loyal members of your audience. Lead them to your page so they can engage with you and your community.

Embed Posts and Videos on Your Blog

You can increase visibility and engagement for your Facebook content by embedding posts on your blog. To get the embed code for a post, click the timestampclick the arrow in the upper right, and select Embed. Get the code for your Facebook post.

Copy your code and paste it into the HTML of your blog post.

You can include the full narrative with the media posted on Facebook (image or video) or just the media. The example below is a Facebook video I embedded on my blog to create more visibility for branded content, an important topic.

Tips for Applying Incredible Digital Marketing

We can all testify that the technology wave today has empowered a multitude of companies to shift their operations from traditional marketing to applying incredible digital marketing strategies.

Digital marketing revolves around the application of digital tools and techniques. This allows them to get attached to ideal customers. Nevertheless, digital marketing has become a great treasure in marketing baby products and other items.

Owing to the profound connectivity and access to knowledge, millennial moms have proven to be movers and shakers in digital marketing for baby product companies. However, for a baby brand to stand out in the market, it not only has to meet a customer’s satisfaction, but it has to break through the clutter in implementing robust and sound digital marketing strategies as discussed below.

Link Your Company Website to a Pinterest Account

Pinterest is a visual discovery engine with an innumerable number of young moms—the best customers for baby products. Pinterest could be thought of as a gigantic bulletin board to pin the baby products you are dealing with. Users, impressed by your products, can be lured to pin them. Use your timelines which will expand your target consumer outreach.

Create a Hotspot on Amazon

Amazon is the most renowned and supreme online platform in which you can sell anything irrespective of your location. Unfortunately, you need to know that at Amazon there is stiff competition in this domain. You need to come up with profound marketing strategies to stand out. This can be done by getting professional help with Amazon account management to get you where you need to be. 

When you use Amazon in the right way, you can channel users to your online store. This can be accomplished by optimizing your Amazon postings to look as intriguing as possible.

Optimize Your Website

Optimize your website to attain relevance and readability for profound customer experience. Buggy websites can cost your company a fortune by bouncing off web visitors to companies with versatile websites. Nevertheless, authentic and predefined activates, such as harnessing the browsing speed, among others, is a profound approach to convert web visitors into genuine prospects.

Use Google Search Engine

Google is the search engine that translates into an excellent marketing tool. You don’t need to worry about posting your baby product ads. Google is well versed in current baby product browsing. All you have to do is pay the agreed rate by Google and ensure your ads are up to standards. Google will post your ads in most browsed pages by targeting potential customers.

Pay Per Click

This is the process of enhancing traffic to your website by paying web visitors to click on the ad. Most used mediums for PPC include Facebook, Twitter, and LinkedIn. On Facebook, companies pay for their ads to be published. They are to include audience newsfeed who match their business interests. For LinkedIn, the company pays for direct ads messaging to specific LinkedIn users.

Essential Skills For Baby Product Digital Marketers

The digital industry has proved complicated for many tools and techniques. So how do you set your way up in this domain as a digital marketer? Below are some skills you can deploy to be relevant to dynamic conventions happening in the industry.

Be Persuasive

As a digital marketer, you must own convincing skills and possess creative problem-solving techniques. This isn’t about arguing, but it is having the confidence to back up your products.

Be Tech-Savvy

To outperform your competitors, you ought to have a decent grip on digital marketing techniques as well as their applications. Basic understanding of web coding and content management systems, such as Word Press, will help you in building a robust competitive advantage over selling baby products.

Practice Design-Based Thinking and Planning

Design thinking refers to handling problems from a user-centered perspective. This approach should be used in a non-linear way to track down ideas.

Social Media Engagement

Improving social engagement isn’t as easy as it bounds the use of social networks to build excellent customer experience. The best mode of engaging with your prospects includes having catchy images and postings.

Digital marketing requires coupling and integrating different strategies. Not all digital marketing strategies would work for every business. Thus, you are obliged to evaluate digital marketing strategies for your own needs. Also, a solid and basic knowledge of marketing will help you leverage and improve your company.

8 Things Steve Jobs Would Know About Your Social Media Engagement

Edwin Schlosser once said: The skill of writing is to create a context in which other people can think. The more success you have with customer engagement, either online or off, the better your understanding of their needs and priorities. That is something Steve Jobs would know. Having the best customer insights makes it much easier for you to define your next moves and social media engagement as well as improve your odds of success.

Steve Jobs would know
Employ social media engagement.

I was recently sent a copy of KPMG Nunwood’s report titled B2B Customer Experience: Winning the Moments That Matter. The report is filled with some great nuggets, but I latched on to the phases of relationship connection and moments that matter.
How do you achieve relationship status with your customers? Do you know which moments matter most to them? And which are moments of failure?
Related post: The Zen of Winning the Battle of the Content Plan
When we engage with customers (or, when they engage with us), we are (hopefully) engaging for the long-term, developing a relationship. Some folks question the use of the term “relationship” when it comes to customers, but let’s just use Merriam-Webster’s definition, which tones things down a little: the way in which two or more people, groups, countries, etc., talk to, behave toward, and deal with each other; the way in which two or more people or things are connected.
That connection is what I’m referring to. We want to connect with our customers, not just transact with them. Relationships take time and work, every day; the focus and the desire to keep the relationship alive and strong should never stop because, when it does, the relationship will end. The connection is gone.
It has been said that to be a success in social media engagement you must be useful or entertaining (or hopefully both).  Have you ever seen the videos of Steve Jobs with his media presentations on Apple’s new product announcements? I am a big fan, I admit … but you don’t have to be a fan to recognize the genius in his presentation. They are simple, useful and, most of all, entertaining. They are something Steve Jobs would know.
Let’s examine the strengths of these presentations and apply them to improve your content marketing. Remember … the objective of your content is to create a context in which your audience can think:

focus on dreams
Focus on dreams.

Steve Jobs would know … focus on dreams, not products

it is the end state customer utility that counts most

 

Social media engagement … create ‘Holy Smokes’ moments

grab immediate attention with your title and lead paragraph sentences
 

Use heroes, villains, and drama

tell a story to communicate your content whenever possible. Stories do a good job of giving a meaning that can be remembered

 

Steve Jobs would know … stick to the rule of 3

focus on no more than 3 key messages

think simple
You must think simple.

 

Social media engagement … think simple

communicate with simple words and messages for a broad audience

 

Rely on visual messages

use images to convey your messages and re-enforce with words

Winning New Customers: Ideas You Should Use To Supercharge Growth

 

Create Twitter-friendly key points and messages

more on the simple theme with rich keywords

 

Steve Jobs would know … share the stage

collaborate and test your content and editing with others both inside and outside your business. Do include key customer advocates
To conclude, let me give you two excellent examples, one from the Marriott hotel and one from JetBlue Airline.

 

Marriott customer engagement example

I stayed in a new Marriott Courtyard hotel a while back. The situation was that it was recently opened and should not have been opened until the problems were worked out and management was ready. There were many problems, believe me, and it started as a significant customer failure.
But not only did the staff take care of the issues for me, the manager, once he got me back to ‘even’, continued to build the relationship with me. His techniques included exceptional, personalized service … using my name in face-to-face greetings, and continued follow-up and attention to detail.  He actually made me believe I was the best customer he had ever had. Not only did I forget about the earlier problems, but I was feeling great about the entire three-day experience.
Service recovery requires remaining with your customer, through follow-up, and through unexpected contact well after the issue. All customers deserve our best service … but the ones that have a negative experience represent an opportunity to define a business.
Such an opportunity represents an opportunity to turn customers into enthusiasts and maybe even advocates. And that requires going beyond the ‘break-even’ point for that customer.
Research has shown time and time again that customers who reported a problem and were delighted with the outcome have higher satisfaction with the business than the ones who never experienced a problem. So these results show the importance of turning customer failure into full customer recovery.
My perspective:
Why should any company not want to seize such an opportunity?
Try it … the next time you have a customer who has had a back experience with your business. You will be amazed at the results.

 

Steve Jobs would know … JetBlue customer engagement example

This is a story of JetBlue’s customer engagement strategy built on its employee empowerment culture.  I experienced it first hand and was duly impressed.
The story started a while back while I was sitting on the runway in Orlando as my homeward-bound Jet Blue flight was about to taxi toward takeoff. Like just about every other flight that hadn’t already been canceled that day on the Eastern seaboard, ours was a couple of hours late departing.  The lead flight attendant gets on the P.A. system and says something very close to:
Ladies and Gentlemen, we know we’re late taking off, and even though it’s the weather and not something we caused, we’re going to comp everybody movies for this flight. We know you’ve all had a long day and we want it to end with something nice and relaxing. And for those of you who were supposed to be on the Continental flight and ended up here, we don’t ever want you to go back.
The mood on the flight which could have been a rather dreary late evening affair took an immediate upswing. People joked and smiled and made eye contact.  They were noticeably brighter and calmer as the flight progressed.  And I’m writing about the experience today and business travelers are reading about it.
What enabled this relatively small act of kindness and allowed it to become a major brand statement? Midflight, I went to the back of the plane and asked. I wanted to know the policy that allowed a flight attendant to make such a call.
We’re allowed to make almost any decision,  the flight attendant explained, as long as we can justify it on the basis of one of the airline’s five core values: Safety, Caring, Integrity, Fun or Passion. If we can tie doing something back to one of these principles, the decision is going to be supported by the company.
My perspective:
What JetBlue is saying to its employees … if you act in support of the values that really matter to our business, we want you to take risks in order to care for our customers.
This is a very simple concept, eh? But how many of us put such a thing into practice with our own people? Sit down today with your employees and do what Jet Blue did. Start building your employee empowerment culture today.

 

The bottom line

To be effective in this new era, we as marketers need to see our jobs differently. No more just focusing on metrics like clicks, video views or social media shares. We must successfully integrate our function with other business functions to create entire brand experiences that serve the customer all the way through their experiences throughout the business.
We can do better. Much better. But first, we need to stop seeing ourselves as crafters of clever brand messages and become creators of positive brand experiences.
There can never be enough focus on continuous improvement in brand marketing, independent of how well the business is doing. It seems we are all looking to take their success to a new level. This is an excellent time to make a statement about their brand marketing. Changing before you have to is always a good idea.
awesome content
 
 
Lots that we can apply from these eight lessons, isn’t there?
Please share an example or experience from your story vault.
 
Need some help in capturing more customers from your social media marketing or advertising? Creative ideas to help the differentiation with your customers?
  
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All you get is what you bring to the fight. And that fight gets better every day you learn and apply new ideas.
When things are not what you want them to be, what’s most important is your next step. Call today.
 
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Are you devoting enough energy to innovating your social media strategy?
 
Do you have a lesson about making your social media better you can share with this community? Have any questions or comments to add in the section below?
  
Mike Schoultz is the founder of Digital Spark Marketing, a digital marketing and customer service agency. With 40 years of business experience, he blogs on topics that relate to improving the performance of your business. Find them on G+Twitter, and LinkedIn.  
 
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More reading on social media marketing and advertising from Digital Spark Marketing’s Library:
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