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Given the wealth of information available online, the need to learn to build relationships for business is becoming ever more important. One area to spend time and energy on is complaint handling. Why? Because today’s consumers are more informed than
The complaint management process is an incredibly important part of the overall service experience you deliver. Here are some tips that can be helpful for small businesses. Oftentimes, a negative experience that a customer has with your business can be
Dealing with difficult customers can be challenging, to say the least. But if you handle the situation well, you may even be able to improve your dealing with customer complaints. That is an awesome end game and should create further