You can only stand out from the crowd if you are a member of the crowd. How often, as a customer, do you experience WOW customer service … the type that you normally can’t imagine? If it is often, would you
People will forget what you said, people will forget what you did, but people will never forget how you made them feel. My favorite Angelou quote. Maya certainly has a firm grasp of the subject on sharp customer service, doesn’t she?
Maya Angelou once said: People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya knew a thing or two about the spirit of customer service lessons didn’t she?
Feelings have a critical role in the way customers are influenced. I’d like to introduce you to Kyle. Kyle is an example of the things that are right at Best Buy’s customer care service. It’s not that Kyle is the only
What is the key to being able to build trust? In my opinion, there are many essential elements and not just one. In today’s fast paced business world, having a range of trust elements is key to better retention strategies.
I stayed in a new hotel in Ohio a while back. The situation was that it was recently opened and should not have been opened until the problems were worked out and management was ready. There were many problems with
Products and services that are remarkable get talked about. A famous quote from Seth Godin. And Seth, products and services that are below par get talked about even more. Guarantees of poor customer service? They are everywhere you look. Like fireflies
Frederick the Great once said: It is pardonable to be defeated but never to be surprised. Frederick was not talking about customer service, was he? But this quote could very well apply to a service recovery plan, yes? Except we might
Customer service actions that are remarkable get talked about. And getting talked about is a great thing, right? No question. So ignoring great customer service actions is a big no-no. We often get a questions and comments on
Have you noticed how important customer service and customer experience have become to your marketing? Particularly with your ability to influence customers to talk about your business? Customer service intangibles are at the heart of these important influencers. And the